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November 2020 by Kelly Connerton
Had to bring my 17-year-old son's 2003 BMW in for an airbag recall. Trying to make sure my son's 1st car is as safe as I can get for him. Stood in service area for several minutes before any of the 5+ people working acknowledged us (we were the only customers in the room). One worker said something to the effect of, "I'd be DTF that" to a coworker. This apparently means something to young people because my son remarked that he couldn't believe a service representative would say something like that in a professional workplace.Fast forward to the next day, when I receive a service recommendation of over $1,000 - $150 to look at an oil light that comes on for about 10 seconds upon start-up because my son forgot to reset after changing the oil (took him less than 5 min to fix for free) & $990 to replace shocks my son just replaced! I declined.Fast forward an hour to picking up the car... the fans in the car (the ones that give you heat, a/c, & defrost) are not working AT ALL! I had the A/C blasting on my way to drop the car off, and suddenly, after the dash was taken apart to replace the passenger airbag, the fan is completely broken! What a coincidence. I bring the car back. They act like I'm lying to them about the fan & tell me it will cost $500 to fix. I wonder if this would have happened if I had agreed to be the recommended services.Prime Autogroup will NEVER see any business from me or anyone I can get to listen to my experience.Here's a little more from our first and only experience with Prime Autogroup:My son and I walked around the showroom for a few minutes while waiting for them to check the car in during our first visit. No one came to even say hello, but there was a salesperson shopping online for clothing.The ONLY positive - the people who check you in in the drive-in garage were pleasant, professional, and courteous, including opening & holding the door for me.
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September 2020 by Darren Ye
Keep a close eye on the whole process. There were a couple issues that caused me troubles
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September 2020 by Ricky
Polite. Willing to help on calling 3rd party insurance. Have acceptable waiting room include some electric outlet. In my experience, they don't overcharge, didn't fake out the need of a repair. Last time they didn't trick me to replace a part for just a loose cable connection. But other dealer did, luckily I didn't rush and fell into the trap.
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August 2020 by Albert Dolan
Nick from Service was very helpful when it came to fixing my car
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August 2020 by Peter Walter
Joe was our salesman and he was helpful.
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July 2020 by Wayne Nanna
Great service shop. The sales side needs to tighten up some.
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July 2020 by Edison Varela
Nice and clean. BMW dealer.
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June 2020 by Midknight Mechanics
Helping my mom get her first BMW, we had a fantastic experience at BMW of Norwood. Sokol was the best salesman we've ever worked with, hands down. I also use Audi of Westwood which is also a Prime dealership, and I can't say enough good things about them. Also I can't forget to mention Heather on the finance team- once again had a great interaction and experience; she was a pro.
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April 2020 by K Conner
Had to bring my 17-year-old son's 2003 BMW in for an airbag recall. Trying to make sure my son's 1st car is as safe as I can get for him. Stood in service area for several minutes before any of the 5+ people working acknowledged us (we were the only customers in the room). One worker said something to the effect of, "I'd be DTF that" to a coworker. This apparently means something to young people because my son remarked that he couldn't believe a service representative would say something like that in a professional workplace.
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January 2020 by R T
Polite. Willing to help on calling 3rd party insurance. Have acceptable waiting room include some electric outlet. In my experience, they don't overcharge, didn't fake out the need of a repair. Last time they didn't trick me to replace a part for just a loose cable connection. But other dealer did, luckily I didn't rush and fell into the trap.
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November 2019 by luke ferdinands
Fast, super efficient and thorough. Highly recommend.
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November 2019 by sharon solomon
Sales people look like they do not want to be bothered.beware they are sales people and will say what they have to to get them a sale. Commission job
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November 2019 by Rick Hamilton
This dealership sells Mazda products.
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October 2019 by Arthur Espinosa
Good service
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September 2019 by Carlene Barth
Don't get me going.
