-
November 2023 by Gehan H.
worse customer service ever stating from the manager to the sale agent didn't even show me the car in person only on the website
-
October 2023 by Chris B.
This is far and away the worst car buying experience I have ever had (I'm currently on the 4th car of my lifetime). After the test drive, I went back into Finance, where the manager asked if I wanted the warranty. "No," I said. "Why? I have to put a reason on the form." "Because I don't need it." That should be enough, right? Signed a bunch of forms, they handed me an envelope with my paperwork, and off I drove with my new-to-me car. It took me a couple of days to look through the papers...and imagine my surprise when I discovered that I had a warranty. WHICH I HAD SPECIFICALLY DECLINED. I read through the Driveant contract, and it said, "To cancel, write a letter and send/fax/email to [address]." So, I did that on Oct 3, at 9:30a. The email I got back from the customer "service" at 10a on Oct 5 was, "We need proof of mileage." So, I took a picture and sent to them on Oct 9 at 6:30p. I got another email back on Oct 11. "Fill out this form." It requires a witness's signature, and the way the form is written, it sure looks like the "witness" has to be the "dealer." I ain't got time to go back to the dealership, which is an hour away if there's no traffic. And there's never "no traffic."I tried calling the original dealership on Wednesday afternoon and got sent over to Todd's voicemail. Apparently, he'd already cleared the building (at 4pm), and his message said that he didn't work Thursday or Friday. I called back and spoke to a manager who helped me figure out who my finance person was. Rich Greene. I literally called 8 different times today, and guess who answered his phone NOT ONE TIME (spoiler alert: Rich Greene does not answer the phone). Apparently, when I call, only the inmates are running the asylum. I am absolutely furious that:1) I was sold a warranty that I explicitly said I did not want. 2) I followed the directions to cancel the contract located in said contract and 10 days later, I've still got a contract that I don't want. 3) I've not gotten any response from the dealership. Not sure another Honda is going to be in my future. Certainly never buying one from Boch again.
-
September 2023 by Mo Q.
Just bought a 2020 Civic EX for my son from Boch. His first car. My experience at Bock Honda was great. I made an appointment to see a car online and I got a text from Chris Jimenez. My experience with Chris was phenomenal. Great communication and attentiveness. He explained the options to us with no sales pressure. He is very knowledgeable and spoke to my son as the customer, which he appreciated. We ended up buying a different car than what we came for as it was a better fit and a better deal. We also interacted with Mark, his manager, and he was great. The car came with one key and they promised to deliver another key for free. There were also some scratches on the side of the car and they promised to fix them. When it was time to pick up the car, it was easy and they delivered on all of what they promised. Great experience and highly recommended.
-
September 2023 by Nicole I.
I read poor reviews and still chose to buy a car at Boch Honda and regret it. I figured for the amount of cars they sell, it's probably not usual. However, I would not recommend them, despite efforts of the GM to make up for this situation. I really like the car I purchased there, it's exactly what I wanted, however since I purchased it, it has spent more time at the dealership than in my driveway. I sold my previous car in WA before a cross country move and bought a 2020 Pre-owned Honda HRV on Sunday 8/13/23 and was told it would likely be ready by Wednesday and my salesperson would call me. Because I had an out-of-state drivers license, registration may take longer, which I understood. Tuesday, I call and it's not registered. Thursday, I call and she says "I will find out and call you back." She did not call back. Friday, there is no answer for multiple phone calls. I call the dealership and get sent to the managers voicemail. After 4 hours of no response, I go to the dealership and I'm told it is my salespersons day off and they would find the manager. While waiting, another salesperson, Biff, looks up my account and contacts the registry person. He finds out they were just then taking my paperwork to the DMV. I am then told likely next Wednesday. I understand the dealership doesn't control what the registry does but I feel like the paperwork could have been submitted sooner. Thursday, 12 days after purchase, I call my sales person who says I can come get the car. She did not call me once to update me and I only found out because I called her. I told her I would be there between 5-6p to pick it up. I arrived at 530p, My sales person is not there, not answering her phone, and did not handoff for someone else to help me. The manager is looking for the car and trying to reach her. Eventually, he finds the keys and paperwork and walks me to the car. He states my sales person is bad at communication. I see the scratches still on the car that my salesperson said would be taken care of. My salesperson then arrives and says the scratches couldn't be buffed and I'd have to come back for them to be painted over. I was upset this wasn't addressed in the 12 days we were waiting for registration. 18 days after getting the car, I notice water under the dash after it rains. When it's wet, I have issues with the door lock sensors and locking/unlocking the doors. I make a service appointment and they diagnose a leaky seal on the windshield. I am told it could happen faster by going through insurance and reporting the windshield is cracked but not about the leak. Note, there is no crack and therefore I feel like this would be insurance fraud. The car is still under warranty and the work would be covered with approval from the sales manager. They then say the glass company won't be there until Monday. Which is not convenient for me to not have a car for 6 days but I have no other choice. I had planned on getting the scratches fixed Thursday prior to the car going in for service. However, the service department has no involvement with that and my sales person did not respond to my texts, even though she suggested Thursday earlier in the week. Because of the complications in my experience, I am contacted by the Service Manager and the GM who said they make sure it taken care of. Did not hear anything from my salesperson until Monday, an hour before I pick up my car after completed service, that scratch repair was not done and could I come back. I told her I don't have time and when I asked why it didn't happen on Thursday as planned, she said "they didn't do it and Friday it was too wet." I call the GM, who previously said he would make sure it was done, and he apologizes for not following up on it. He offers different solutions to make it happen, which I appreciate, but I cannot spend any more time dealing with this and honestly it's a used car, I bought it despite the scratches. The scratches aren't a dealbreaker but I was assured it would be
-
September 2023 by Sam K.
Summary: Lied to me about what car I was getting, and very pushy about buying the extended warranty.The process of deciding on a car went very smoothly - I was mostly communicating over text, over which we quickly settled on a model, color, and a competitive price. When I went into the store to pick it up, the salesperson was very quick to walk me through the paperwork without any extra hassle, and then handed me over to finance to finish the paperwork. However, the finance person was extremely pushy, trying to get me to buy the extended warranty despite me saying no multiple times. It was very uncomfortable.Finally, a few days after receiving the car, I realized that it did not have a key feature (BSI) that is supposed to come with the car. While Honda is shipping cars without BSI, these are typically labelled as such and none of my text communications or any of the paperwork that I signed mentioned that the car I was buying lacked BSI. Boch Honda essentially mislead me into buying an inferior car to what I thought I was buying. They have not returned any of my calls.As a minor point, it was also a hassle getting the car. I did not realize that in Massachusetts, you typically do not take home the car the same day, and this was not communicated ahead of time. The salesperson assured me that they could deliver it the next day. However, there was no active communication, and after I inquired, they told me they would deliver it 2 days after the purchase. And then 2 days after purchase, they told me that they did not have any drivers so they couldn't deliver it. Finally, on the actual day of delivery, they pushed back the delivery time several times.
-
May 2023 by Dave A.
AVOID buying a car here at all costs! Literally!If I could put ZERO STARS or NEGATIVE STARS, I would!They refused to sell me a car unless I financed it through THEIR finance company!High pressure, underhanded sales tactics
-
May 2023 by Quazi H.
IF YOU VALUE YOU AND YOUR FAMILY'S SAFETY, AVOID THIS DEALER!!I went through Boch Honda for a lease buyout on my Acura. If you are considering buying out your lease, secure financing on your own and avoid the dealer at all costs. They will force you to pay a $800 "dealer fee" just for you to buy your own car. This is actually unlawful as your lease agreement gives you a buyout price for your vehicle so this violates the lease contract. Boch is charging this fee so they can make a cut on this "sale" that they did no work to facilitate. They claim that this fee covers their service shop's inspection of the vehicle which is completely unnecessary and for them to help arrange financing for you. Apparently this is common practice among dealers but if you file a complaint with your local AGO they can make the dealer refund you that fee.I should've known better but the financing was a joke. I have an excellent credit score and they shotgunned my credit application and hit me with 4 hard inquiries at one time. They ended up choosing a loan with Huntington Bank and the interest rate they gave me was a full 2% higher than the rate advertised on Huntington's website for used auto loans. I made sure to call Huntington Bank's auto loan division to double check the advertised rates and they were also unsure of why I would have gotten a rate 2% higher than what they were advertising but since they did not originate the loan, they did not have more information. When I called Boch out on it they could not tell me why it was like that but through my own research found out that dealers make a commission known as the dealer reserve or finance reserve and are allowed to mark up loan rates 1-2% and they have no obligation to tell you how much they are marking up the loan. They even had the nerve to lie to me and tell me that I would get a better rate if I opted to go with their protection plan.Which brings me to another pain point - the protection plan that Boch Honda sells is a "DCD Drivant" warranty which is trademarked by DCD Automotive Holdings. DCD Automotive Holdings is the same company that owns the Boch dealerships as well as many other dealerships (Nucar, Tarbox) owned by the Dageese family. Now that's a nice racquet they have going here - selling their own warranties, servicing warranty claims in their own service shops. With this structure are they not incentivized to recommend and perform unnecessary work just to drive business and sales of both warranties and services?I can get around the shady financial dealings of this dealer as most others also participate in that kind of behavior. What really pissed me off was that the inspection I paid $800 for was downright bogus and they actually damaged my car, left it in a dangerous state, and returned the car to me with a failed inspection sticker.When they put my car through a "rigorous inspection", they also performed work on my car without my consent. They did not even disclose the work they performed on my vehicle until I noticed my wheel locks were missing, my rims were chipped, and that there was an excessive amount of grease on the brakes. They also put it through an automatic car wash and put swirls all over the car's finish. When I picked up my car I asked about my wheel locks and the grease, they had to pull up the service records to figure out that the technician who was performing the inspection on my car removed the wheel locks and replaced the brake pads. They said the car failed the emissions portion of the inspection because they had disconnected the battery (why?) and the car needed to driven for a few days for the emissions tests to pass. I'm pretty sure you're not supposed to deliver a car to a customer with a failed inspection sticker as that violates MA lemon law. I was already pretty livid at this point but I just wanted my car back from their clutches before they could do any more damage.Over the next few weeks I drove my car carefully, brought it to Ira Acura to complete the insp
-
February 2023 by John H.
We didn't end up buying a Honda, but I felt compelled to write a review about my experience with their salesperson, Cam. We had a wonderful experience test driving the car, and he was very honest in his responses to our questions.I didn't feel like I was getting the runaround. He was very straightforward with his thoughts on what we were looking for in a car, how inventory levels were looking, and his likes/dislikes about other brands compared to Honda.It was the most comfortable I had felt around all the car salespeople that I had interacted with during my entire car shopping experience. Can't recommend Cam enough!
-
February 2023 by Bill B.
This week, agreed to buy at the list price for a used vehicle after a few hours at the dealership- Robert, the salesman was wonderful.Financing came in at an outrageous % and I decided to finance through my bank- the sales manager stepped in, said that we had to finance through Honda Finance or the deal was off- "We have to make some money on this deal".I really don't understand how they wouldn't let me buy the car at the list price on their site- I'd ask up front if the price is contingent on financing through Honda.Better yet, go to Bernardi in Natick- straight shooters, and a hassle-free process.
-
December 2022 by Vincent S.
Over the last several years I visited Boch Honda twice. I live nearby and I was shopping for a Honda. One visit was on a busy Saturday and another time I visited on a Thursday evening. On both occasions, i entered the showroom and found all the salespersons either busy with other customers, or just nowhere in sight. I walked around, looking at the cars in the showroom for 10 to 15 minutes each visit, and no one came to greet me or pay me any attention. On one occasion I signaled to a salesman that I needed some help. He said "we'll be with you shortly", but no one came to help me. Just FYI, I am middle aged and I was well dressed. So in theory I should have looked like a serious customer, which I was. The total lack of interest in me, the total failure of anyone to help me, was mystifying and frustrating. Long story short, I ended up driving to Raynham, MA, many miles away, to shop for my Honda. Salesmen there greeted me warmly before I entered the showroom, and enthusiastically attended to my needs inside. I bought a Honda Civis SI from them that same day. My conclusion? I guess Boch Honda must do very well, because they don't feel a need to treat their customers with any courtesy or care.
-
November 2022 by Brian R.
There are reasons why Boch Honda has such poor reviews. 2/5 stars with over 400 reviews. Please read these reviews and take them seriously. This was my first and last visit to any Boch dealership. Unprofessional service department. Not responsive to return calls. Lack of communication between Owen, Frank. Harley, and Ron Rodas with the customers. Though I must say Frank tried to make issues better but overall don't need the hassles will return back to Prime Honda.
-
May 2022 by John V.
Incredible work on my Odyssey today. A big thanks for Jaevonne for handholding me through the entire process.
-
April 2022 by Ted S.
They replaced my water pump and 5 miles down the road the car overheated. They towed it and got me a rental but never paid the bill. It harmed my credit and I can't rent cars now from Hertz. Stay away from this business.
-
March 2022 by Derrick J.
Amine is the only person here with integrity a.d as of 2016 a few others have gone. Sadly service is run by a third party and a new company came in in 2018. Basically . They want to make your repairs ao much you cannot pay so they can reset your car or trade it in. I keep getting emails and offers to buy my car and I just came for an oil change. I feel like I'm driving on mass Cass or downtown salem with poor beggars wh o work for food or favor. If this place paid salaries or highered are real work mechanics and college educated staff not people who were trained in a subway t stop. I feel sorry amine has to work with everyone. Not to mention Dan in serviced bad breath .
-
February 2022 by J S.
Awfully sketchy while handling my airbag recall... They even made me bring it back but wouldn't say anything about it. A year later and my VIN still says it has a recall
