-
June 2024 by Adam Ellis
5 hours for an oil change/state inspection lost my business with BMW Norwood. It is usually a 1 1/2 hour - 2 hours wait for an oil charge (with appointment). I was also talked into signing up for a 3-year oil change program in 5 seconds. I changed my mind after 4 hours of waiting and asked for it to be cancelled. Upon checkout I was asked to sign off that I agreed to the program. Luckily, I caught that and asked a second time for it to be cancelled. After getting home I reviewed the $374 bill and noticed a $39 misc/shop charge. No explanation what that was for. I have no reason to trust this business after 3 years of this type of pattern of service.
-
January 2024 by Gemma Woolley
I had a fantastic expierence with the service team at Norwood BMW! Diane went above and beyond in helping me get my car serviced and making sure I had a loaner to get to work! She then turned me over to Leanne who was attentive and knowledgeable and made sure the problem was fixed before they returned my vehicle. I was so impressed with their professionalism and friendly demeanor. It certainly made the entire process enjoyable and seamless! Thank you!
-
January 2024 by Joanne Richardi Vitale
Jamie was my service advisor and was very informative, helpful and pleasant!!
Ken was my driver both ways and he was a joy to be with as well !
I was very happy with my service although I was disappointed that my car wasn’t washed vacuumed and I used to get a full tank of gas but maybe you don’t do that anymore ?
I would give BOTH Jamie and Ken a 5+ rating
-
December 2023 by Courtney Brightman
I recently purchased a “new to me” (2 years old) vehicle from BMW Norwood. The whole process from start (scheduling test drive) to finish was seamless and very easy. Aleksandr was professional and friendly. I live an hour away and after we signed papers I told him I hoped to do everything in one day when I picked it up - registration, sticker, etc. He was able to get it all done for me. My husband and I both agree this was one of the easiest car buying experiences we’ve had. The car looked almost immaculate when I picked it up. I would gladly recommend BMW of Norwood to anyone looking to buy a new car.
-
November 2023 by Leopold David
Great experience. Leanne Rattey is the best service advisor ever! She is very professional, understanding, and is a problem solver! We were very pleased with her professionalism and would recommend her to anyone needing service at BMW of Norwood!
-
October 2023 by Robert D.
Service is extremely slow. If you like 4-5 hour oil changes this is the place for you!The cashier became upset because I was reviewing the details of the service I had performed prior to signing it. She told me multiple times "sign the bottom line sir". I explained to her I'm reading it and will sign when I'm done. "Just sign the bottom line sir". At this point I laughed at her and finished reading my service contract before signing it. The service advisors use certain verbage and tactics to make you believe they are in your best interest "I did this for you"! You can get your oil changed at a better price and spend three less hours waiting elsewhere. Once again, if you enjoy waiting hours on end for an oil change BMW Gallery of Norwood is your place!
-
August 2023 by LSE
Teresa in the Norwood BMW service center is absolutely great to work with. She’s incredibly knowledgeable about the services and cars, shares a wealth of information, offers good recommendations, and is friendly to work with. Frankly, if it wasn’t for Teresa we would take our business elsewhere. Would not hesitate to recommend her to our friends and family. Top-notch! Thank you, Teresa!
-
August 2023 by Robert Savell
Went in to retrieve a car that I had decided not to leave here because they were advising a repair I didn't think I needed. Assistant manager of service left me standing at the counter for more than 20 minutes while she "got my paperwork." I could clearly see she was actually just chatting in the lounge area the whole time. No she didn't forget I was there. Incredibly passive aggressive. I'm an Ivy PhD in CS but I'm sure that since I'm currently driving a 2008 and my foreign friend dropped it off, she assumed I wasn't her demographic. Genius.
-
June 2023 by Lucas P.
Copied from my Google review.Note, I purchased my 2022 M850i Coupe from this dealership.6/22 Dropped off carI dropped off the car for a simple rim repair (rear driver) (I have the warranty) and they noticed that I had air bubbles in my front tires, which I appreciate. I also mentioned that there is water getting trapped in my door jamb lights, and they said they would take care of that for me under warranty. Got my own ride home, no loaners available.They also suggested I get an inspection, so I opted for that as well.6/26 Picked up carI was notified that my car was ready to pick up (they needed the entire weekend to fix it because their wheel refinishing guy wasn't available earlier). However, when I checked the status from the link they sent me, it said my inspection was deferred. Had to call to ask what that was about, and they got it done for me.I got a ride to the dealership, and checked in to pick up my car. They did not fix that water issue in my door jambs, and I told them, but I needed the car so I couldn't leave it. (Still no loaners) Drove home.6/28 Came to pick up car, saw its condition, left it to be fixedI noticed that my front wheels (both sides) had substantial damage to them, major scraping around the edges, and I could tell it was from when they mounted new tires on them. I brought it back, they acknowledged that the damage was not pre-existing and admitted fault, and took my car in to fix it at no cost. Still no loaners, so I had to be shuttled home by one of the employees.They also said they would take care of that water issue from before (that they've forgotten several times now). They guys in the service center check-in acknowledged all of my issues and were also aware of the damages. Even people from the service desk came out to see the damage and acknowledged that they screwed up.Keep in mind, I had already left my car here for so many days, and my car was originally here to REFINISH one of my rims. So they did refinish my rim, and then damaged two of them. Brought in one rim with damage, and came out with two.6/30 Came to pick up car, ended up leaving itI got notified that the car was done today. Got a ride there and they brought out the vehicle. Rims look good. They fixed ONE of my door jamb seal issues. ??? The driver's side was not fixed at all, and I could still see it was flooded with water. The service person texted me and said they didn't need to fix it because it was fine... This is unacceptable.This isn't even the worst part. I take a look around my car to double check. Part of my paint on my driver's side door is completely chipped off, not even like a small door ding. Right on the body line. All the way down to the metal. So now, I have to leave it again, and it's already been there for so many days because it seems to always come out with more problems than I brought it in with.The guys from service reviewed the pictures from when I dropped it off, and they acknowledge AGAIN that it was fine before, and that they caused the damage.The entire door will need to be sanded and repainted, which is a lengthy and difficult process, and I STILL have no loaner.It's also extremely difficult to paint match, so I am also concerned that my car will not look the same.I understand that it is difficult to get one right now, but when they are continuously at fault and still unable to compensate me after all of this inconvenience, it is extremely frustrating.So all in all, I have been back and forth to this dealership, taking time off of work, getting rides from family and friends, and every time, they have returned the car to me in worse shape than before. And they still haven't fixed one of the issues I asked them to do from the beginning.Me and my family members have purchased 3 cars from this dealership within the last year (2022 M850i, 2021 M340i, 2023 X3), and I cannot recommend it in good faith with an experience like this. I cannot believe that this is the level of care that they give to my car, and even after all of their shortcomings, nothing
-
May 2023 by Nick C.
Excellent service department. Friendly service advisors. There always available to help you for emergency repairs without appointments. There value services are competitive with non-factory shops. In the many years I have been a customer with this service department I have never had a bad experience.
-
April 2023 by Phillip Page
Good service and if you looking to buy a car ask for Adrian if you need service ask for Ali those 2 hold the place running
-
September 2022 by Paige Lyon
Poor customer service I had an issue reached out to the general manager via email to solve my issue received no response. The sales side is great the service side is horrible. Please don’t get your car serviced here. They will overcharge you to see how much money they can get you to payService: Auto engine diagnostic
-
August 2022 by Goly Barros
Awesome service department! Would highly recommend. Greg
-
August 2022 by L Paiva
Great customer service. Carlos is excellent advisor and Kyle is great tech. Highly recommend.
-
August 2022 by Amy Cardoni Carr
Great service experience. Daniel is always very courteous and helpful.
