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November 2023 by Kevin C.
I had a car loan with the bank. I wasn't able to make payments towards the end and my car was repossessed. My car was sold at auction and there was a balance I was supposed to receive. They screwed up sending my check to where its taken over a week and me having to call every day and correct them and I still haven't received payment. Also my personal property that was in my vehicle when repossessed was all lost. THOUSANDS of dollars of music equipment was just lost and nobody can tell me what happened to my stuff. Once again a bank screws the little guy. I'm more than frustrated and couldn't feel more betrayed.
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September 2023 by Mark LaFountain
Best Bank ever very friendly and kind personal
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March 2023 by John J.
I've had two auto loans from this branch. The whole process was fairly *simple* for the course. While my DTI ratio was perfect, my credit "worthiness" was not the best, they still worked out a loan for me without a cosigner on my first vehicle with them. Second time around was no question as I'd worked my credit history and score back to a more than positive category. The only issue with the loan aspect was the amount of money they capped me on my second loan. My income was higher, my utilization across multiple accounts was under 30% and It was still ridiculously low. Especially after paying diligently with no missed payments on the first loan (and only paid it off a couple months early, so they got a majority of their interest at 14.5%). I only needed a small chunk more (small in the loan world) to get the vehicle we really needed and wanted. Instead I had to settle with a completely different model that, while we have made due and has served us decently, does not efficiently provide the needs of my child and I. The price jump that would've been added to the loan cap for the other car we needed was not "risky" at all in lender terms. It would've made payments roughly $10-$15 more a month. They weren't willing to negotiate at all in this aspect. I make significantly more money than the average person and have a strong credit history, yet I was capped at such a low amount for a second loan here. I'll probably go elsewhere for my next loan.Secondly, for being the only credit union in Whitinsville, they have annoyingly archaic hours and an ancient ATM. Luckily I Don't heavily rely on this option of banking or use them as a main means for stacking my money. If they want to survive with pulling in customers of the younger generations, they need to update I'm the worst way and do it fast. They're losing so much business just by this simple fact. Especially when there are two other banks within a 400yd radius and another one a 1/3 mile down the road that offer late night ATM use that isn't limited to just pulling money. They *NEED* to update the ATM and offer cash deposits that don't rely on a banker posting it to the account in the morning after they open and count like in Douglas. Although that would be a wildly efficient upgrade from what they offer now, which is nothing other than cash withdrawal. Some of the lovely women that worked there and are now retired, had been saying for years that upgrades were right around the corner and it hasn't ever happened. I'm just not sure if it'll be worth having this be my go to C.U. for loans anymore or any finance for that matter. I don't even bother having a savings account because there are very minimal incentives that are majorly bypassed by other banking options.The staff has remained kind and helpful, so I wish I could give 5 stars based on that. But unfortunately there are too many other problems that overshadow the "small-town banking" feel.
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March 2023 by Flint Lockwood
Was a great place. Recently they have been screwing up my account constantly. Took 1.5 years and 5 attempts to change my address. They would randomly change my new address back to the previous without my permission. Also keeps reauthorizing overdraft protection after I opted out 3 times leading to huge overdraft fees because I also wasn't informed that I was overdrawn due to a massive paycheck error.
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December 2022 by Richard Victor
great help in opening new CDs!
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December 2022 by Patrick Zanella
I’ve been working with WFFCU for many years and I highly recommend them. The WFFCU Northbridge Team continues to be very responsive and helpful and I use them for all my banking needs.
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September 2022 by Dennis Lesperance
First time going to them very nice people also very helpful
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August 2022 by Andrew Porter
Great people only bank in town that actually helped us figure things out definitely recommend
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February 2022 by Seth Gain
My favorite thing about this bank is when I deposit a check and it just bounces instead of it even being charged all the way through. Happened twice and I know for a fact they didn't even try to charge it through I have access to my company's banking account. Probably will be changing banks
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January 2022 by j s
bad hours for a working person. atms dont always have money or are down. when i need money, im only allowed so much and they wont allow me more so i have to go to the atm a couple days in a row to get the money i need. allow more money or have better hours. this is the year 2022, $500 sometimes isnt enough and closing at noon on wednesday? come on
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November 2021 by Adam T.
This credit union is the reason small business is going extinct. They only loan to huge companies for millions. They exploit their non profit status and line their buddies pockets. They breached my contract and are now suing me even though they breached the contract. STAY far away. The facade that credit unions are for their members and pass down savings is a lie.
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October 2021 by Dana B
May not have the most up to date ATM, but I still love my bank. Friendly staff.
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February 2021 by Nancy Hill
The customer service, dedication and personal touch that this bank has is amazing. Recently I had an issue with a Cobra premium payment and Robin (the bank manager) went above and beyond in helping me resolve the issue. They genuinely care . Such a rare find in today's environment.
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March 2020 by Jason Glennon
Been a member for 20 years and have had many loans through them. All the employees over there and have been excellent over the years.
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December 2018 by Tru S.
I've never had an issue with the people working at this location. They do their job, answer questions, no errors, friendly etc. The only issue I had is their operational hours are probably the worst of any bank.
