-
September 2024 by victoria jones
I was given Priorty Funding as an option as financing for a loan by my realtor. I had qualified for an FHA loan through Rocket Mortgage already. I filled out the application on a Wednesday, received a text with a link to the portal and also an email with portal information from the eastern New Hampshire Mortgage Lender Jack Kelleher. I expected a call back that day or the next, but received nothing. I tried reaching out Friday by email to Jack, also nothing. I was becoming frustrated at this point, so I called the main office number and the receptionist put me thru to another person which ended up being a voicemail. At this point it was the end of the day, so I left it as is. On Monday afternoon it was the same thing, checked my email, nothing. Called the office a second time, and again the receptionist sent me over to another person's voice mail by the name of Jennifer. No phone call back from Jennifer. It wasn't till I got home that night, that I had a letter in the mail saying I didn't qualify for a loan with them. I'm not upset with not being qualified. I'm frustrated with their lack of compassion and empathy. As I see it, after not qualifying, I was a waste of their time. Its extremely unprofessional of this company not to answer emails or make a call back and speak directly with an applicant, even if its a hard conversation they must have. I get it, they probably have a lot on thier plate. But take the five minutes to answer someone back.
I may not qualify at this point, but in the future I could. I unfortunately wouldn't chose them due to their lack of communication.
-
August 2024 by james evans
Tin gave great customer servi ce always return calls and great guidence through the process . Jack put us first to get closing done even after attending a funeral . My wife and I really needed to get the closing done due to my wife scheduling at work Thanks Jack for your kindness.
-
August 2024 by Judith Rivera
Very professional and very willing to help me get thru all the processes with buying my home on my own. Tin Tran thank you all your help!!
-
July 2024 by Laurie W
Excellent company to deal with! Great experience, couldn't thank you enough!
-
July 2024 by Charlene Phaneuf
I worked with Tin Tran and i don’t think i could recommend him enough. he answered all my questions, was extremely helpful, and his response time is next to none! even a year later and he has still assisted me.
-
July 2024 by Heather Hinckley
I worked with Tin Tran. He is one of the best communicators I’ve encountered—clear, steady and responsive. Doing business is a pleasure with Tin. He’s also flexible and motivated, accommodating a last minute request from me. We closed a day early. He handled everything—I only spoke to Tin. Seamless. Thanks!
-
July 2024 by ShawnRWesterman
Jon provided top-tier customer service. He answered all my questions in a timely and easy-to-understand manner. I was very happy with the overall experience.
-
July 2024 by Amanda Zaino
I worked with Hillary and Gary and they were amazing. Any questions I had emailed to them were answered within a couple hours. Would recommend! Thank you again!
-
May 2024 by Cameron Lusk
Called ahead of time to see if I could qualify for a loan, and the guy said just put an application in. Got imediately denied. Called another company and they explained why I wouldn’t be able to qualify and said “don’t put any more applications in” cause it hurts your credit score.
-
April 2024 by Francis Minotto
Jon provided excellent service with prompt assistance and the highest professional conduct. He guided us through the process and showed exceptional problem solving skills in dealing with a slight issue not of his making. We highly recommend Jon for recognition for this outstanding service.
-
April 2024 by Diana Castellanos
It was a quick and easy process, thanks to Jon. He was such a sweet and kind person to deal with over the phone. He answered all of our questions and made it such a pleasant experience. It really felt like he was on our side and tried to get us all the help he could. Thank you for getting us one step closer to becoming first time homeowners!!
-
March 2024 by Kathryn Fournier
John really went above and beyond to help me with my financial needs. He laid out a path towards (hopefully) home ownership. It's a good feeling having the knowledge to go forward.
-
March 2024 by Sonya Getchell
After previously having issues with the website application process, being denied and having my world crushed, Jon Monge helped me complete the application properly and got my approval as well as a GREAT interest rate in these crazy lending times...5.35 is the rate he got for us. I was so happy with his service, his wonderful demeanor and positive attitude. And it only took one day from when I sent him the purchase agreement to receiving the loan approval.
-
March 2024 by Renata
If I could give negative stars I would..By far the rudest customer service/'loan specialists' out there. My questions were met with some major attitude almost every single time..Steer clear everyone!
-
March 2024 by Rick Groncki
Jon was very professional and made everything easy.Thanks again..
