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October 2024 by Yolanda Mojica
A cashier very nice from Puerto Rico and help customers and salutes
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June 2024 by B S
Front staff was rude
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April 2024 by Naira Silva
Northborough needs another pharmacy urgently! The employee at the drive-through informed me that I needed to go inside the store to obtain my insurance information before receiving my prescription. I waited in line for over 20 minutes, only to discover that my insurance was already in the system.
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March 2024 by Jonathan Owen
Well stocked but chronically understaffed at the pharmacy and therefore deathly slow. Don’t expect drive through to be open.
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November 2023 by Worcester Here
Pharmacy employees think too much about themselves. My advice would be - less Ego, better customer experience.
Slow, inefficient, curt, unworthy employees at the pharmacy.
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October 2023 by Maggie M.
I came onto Yelp to check if it was just a fluke, but it seems that terrible service at the Northboro CVS is the baseline. They pharmacist I saw was RUDE, no excuse even if rushed or overworked. They also messed up my medication, and after I waited 40 mins in the line, they just shrugged like it was not any issue they'd care about. They are horrible, inefficient, snotty, and thankfully Wegman's has a pharmacy to switch to.
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October 2023 by Ty R.
Minute clinic for the flu shot was horrible.It's like the technician was napping between shots
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October 2023 by Someone named
Pharmacy is very customer unfriendly. They think they are too corporate to be personable and believe their jobs are safe. Hence arrogant, unqualified people have jobs there. I bet these people are from out of town.
Northborough is a friendly town. This CVS brings us a bad reputation
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August 2023 by bill a.
this is by far the worst pharmacy ive ever used. days to get a box off the shelf unless you complain. they "fill" prescriptions that they dont have the ability to fill and it becomes a headache to get at another store. drive thru is horrible, they are put on the back burner for phone calls. my kid once needed a basic ear infection med, they had on the shelf, said 2 days to fill...6 month old in pain..they work hard and are good people but completely understaffed. cvs fix this
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November 2022 by Google user
CVS Northboro.....Store is clean and organized The staff is very helpful.Shelves are stocked. Staff isvery friendly. Love this store. Suzanne
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November 2022 by Suzanne
CVS Northboro.....Store is clean and organized The staff is very helpful.Shelves are stocked. Staff isvery friendly. Love this store. Suzanne
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April 2022 by Scott P.
I was there recently to drop off a prescription, and wait for it. I got there at about 1:50p.m., and had to wait until 2:00, because the entire pharmacy shuts down for lunch. I was told it would be about 10 minutes to fill prescription. After about 15 minutes, I asked if I could get a shingles shot. Yes, but I would have to wait. I said no because I THOUGHT my prescription was about to be done. Well, 10 minutes turned out to be 40 minutes. I went back today to get the shot, got there about 1:20, was told to come back at 2 because they all go to lunch at the same time. That policy is so not customer friendly, but it's CVS, and they don't care. I called another local pharmacy to ask about their hours, and they said they do not close for lunch. I'm going to transfer my prescriptions there. The service can't be any worse. I've gone to CVS for a long time, and they make a lot of money off of me, and now with this lunch policy, I have officially had enough of their horrible "customer service."
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August 2021 by Priscilla S.
Got my flu shot easily at the Minute Clinic. No issues with prescriptions in the 10 years I've come here.
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November 2019 by Brian B.
Went in for the "free" flu shot and got a bill. Tried to call the number on the bill and have waited on hold for over 50 minutes to ask why. Still no one answers.
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December 2018 by Nena W.
If I could give this pharmacy a negative star rating I would. For months the pharmacist there has made errors on my daughter's meds. Not average run of the mill prescriptions but insulin. Something she has to have to LIVE. The first time they gave her a months supply on a three month prescription, charged her for a three month refill. Then when she went to refill it after a month they told her It was too soon. Even though they shorted her two months. I had to go in and explain their negligence upon which time they realized their mistake. Getting an apology from the pharmacist was like pulling teeth. Get off your high horse. YOU made the mistake. Tonight, I went to collect her other insulin and was told it was $388 for a month's supply. Last month it was $25. Nothing on her end changed. Same insurance. I asked what the issue was and they said they forgot to submit it to insurance so to the back of the line I went while they re-processed it (i had been in line waiting already for close to 30 minutes). I have never seen such incompetence in my life. Shame on you CVS for allowing this to continue. It never changes. These are people's lives. I'll be contacting your corporate office tomorrow and complaining about your gross negligence. Your pharmacist should have her license revoked. My next step is to contact the Massachusetts Department of Public Health Bureau of Health Professions Licensure office and file a complaint as well. Additionally, the way the pharmacist spoke to the elderly gentleman In line tonight was deplorable. Do your damned job. Answer your phone when customers call. I shouldn't have to drive there to speak with someone because you don't. Once again, do your job.
