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October 2024 by Caya Henry
Young cashier in her 20s with short hair acted as if I wasn't even there. Went in and waited behind another customer and when it was my turn to come up she decided to take her 15 min break. That's no problem but I was the only customer waiting so I felt like she could've helped me out (literally just need to be pointed to the key room) but if not she could've communicated to me and let me know someone would be able to help me shortly at least.
As she was walking around the front of the counter to leave another customer walks in the shop and stands to my left. She proceeds to ask them if they need any help, looks me right in my eyes, and walks him to the product he was asking for. Like I was invisible. The person replacing her walks up, gets the computer ready and just sits back on the counter. I had to walk up to him and ask for help... customer service here really needs to be improved.
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September 2024 by Michael Kaczkowski
Have things you want at a fair price. Helpful staff. A good hardware store.
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July 2024 by Tomodore
This place is the best!
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June 2024 by Thomas Veno
We have a rental property in the area that we had to do some yard maintenance on. When I went to use the lawn tractor I found that a mouse had chewed through the spark plug wire. No place around to get a new magneto and spark plug wire. I had no idea how or if a spark plug wire could be spliced. I went to Foster Farrar to look for some help and advice, knowing that they had a reputation as being a place where you could find hard to get objects for the house and having a knowledgeable staff.
I presented my problem to a gentleman there. He had never spliced a spark plug wire before either and also wasn't sure what to do. However he took the items that I had, figured it out and provided me the parts needed.
Thank you unnamed gentleman, and Foster Farrar. I highly recommend you for anyone looking for a hardware store and home repair help and advice in the Northampton area.
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January 2024 by Gloria Golinski
Great service
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November 2023 by Vinnie Russo
Very helpful! They had what I was looking for, suggested a few that I forgot (driveway poles), and made keys for me.
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November 2023 by Larry Modestow
I'm not a fan of rating places like this. This is a solid neighborhood hardware store much like it's neighbor in Florence. They have an impressive selection of neighborhood hardware store stuff. You're not going to go here to get wood You're not going to go here to get appliances but if you know what they have you know why you love them. All I would say is wander their aisles and decide whether you want to drive to Hadley.
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November 2023 by Vinnie Russo (VJR)
Very helpful! They had what I was looking for, suggested a few that I forgot (driveway poles), and made keys for me.
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November 2023 by katt “Warrior ant” bodziak
Wonderful old fashioned service local folks very helpful to talk and help.
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October 2023 by Jeremy Wilder
Fantastic hardware store and fantastic people
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October 2023 by Jason Pagan
Always a pleasure to get my stuff
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October 2023 by mark e stevens
Still have great service here
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October 2023 by Susan Matthews
Great service, knowledgeable and friendly staff. Great prices.
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October 2023 by Rhine Merten
Technically functional but customer service leaves much to be desired. They have a deep stock of metric fasteners and a fairly good array of home electrical supplies.
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September 2023 by Nathaniel Reilly
Not people friendly I checked the website before I went and they didn't have any of the items I was looking for but found on the website
