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February 2024 by Michelle Lewis
Super friendly, love shopping here, very helpful!
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January 2023 by Jeff M.
I went in there. I tried to show the guy a picture of what I was looking for. All of the sudden he turns into A very lame and sad version of Joe Pesci from Goodfellas. I had to walk out. Worst customer service EVER!!
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June 2022 by nikkita bolton
I love going there for my smoke needs.....the sale man is wonderful with his knowledge of what I'm plan to buy in giving me more details with different options to purchase the right item to suit me &, my smoke needs!!!! ?
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November 2021 by jeremy wilder (The crooked warden)
Great little vape shop! Packed to the brim with vape and dab goodies. Highly recommended
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November 2021 by David Gagne
Has so much amazing stuff.the store is 1 of the reasons im glad i moved 2 Northampton
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July 2021 by jeremy wilder
Great little vape shop! Packed to the brim with vape and dab goodies. Highly recommended
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July 2021 by They 9.
NETA is down the street. Though you don't see the word 'weed' on NETA'S sign, they sell weed. But their 'bowl' selection leaves much to be desired, and that's where THE VAULT comes in. A million bowls to choose from. Metal, woods, glass, plain and fancy, its all here. I haven't had a decent chamber pipe in years, yah they got em. They got BONGS, they got vape products, wait a minute.... this place is a HEAD SHOPPE!! Reminded me of some of the old school places I would visit back in 1978! The dude behind the counter was wearing TIE DIE! Not sure if he'd been smoking a bowl after lunch, but he seemed like a pretty friendly guy and was downright happy to see me! He showed me some gear he thought I might be interested in, I blew sixty bucks, and went home to test my new equipment! Grab some screens while your there and some zigzag orange. Somebody said, " you giving five stars to a head shop?" I replied, " Screw you!! Sometimes a head shop DESERVES five stars!!" THE VAULT!!! Its all magical and $#!T!
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April 2021 by Harley Etli
Good customer service. Staff is polite and friendly and have helped me out with things that were related to things they sell there, even if I bought it there or not.
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December 2020 by David Runnells
Has so much amazing stuff.the store is 1 of the reasons im glad i moved 2 Northampton
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November 2020 by Tomer Ohayon
Great store with huge selection and fair prices plus very nice stuff
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August 2020 by Nathan Swindell
Business hours not listed correctly. Drove 35mins just to arrive to a closed store. Thanks for wasting my time
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July 2020 by Honestly Nate
Great spot. Terrible parking options tho.
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July 2020 by tomero TYTAO IV
Great store with huge selection and fair prices plus very nice stuff
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March 2020 by Erica Larner
These guys are the most kind, ethical, “make-it-right” head shop ever. We’ve gone here a few times for CBD products and vape coils and always had a pleasant experience. Well, last night, my husband called ahead to put specific coils aside because I have no idea what he uses. I picked them up, and turn out the reserved the wrong ones. When we went back later, the gentleman behind the counter immediately recognized the mistake, and exchanged the coils. With a lovely smile and many apologies. My husband went to put a new coil in today, and guess what? Wrong coils! But this time it was at least 50% (probably way more) our fault. My husband went back again today, and THEY STILL EXCHANGED THEM WITH A SMILE!Most other head or vape shops I’ve bought from will refuse to do exchanges or returns, and have gotten rude about it (when batteries won’t charge out of the box, you should be able to return the product). And I do understand that stores can’t accept returns willy-nilly, but the employees at the Vault were so reasonable, helpful, and understanding. We will most definitely be using the Vault for our future coil purposes, just because of how trustworthy they are!
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March 2020 by dusten g
Always locked up with lights on if I try to go before 11am. Website says it opens at 10am. Please change open time or website time. Great service otherwise
