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May 2024 by Anna Dragunas
The jewelry here is gorgeous, no one can say otherwise! A bit overpriced but gorgeous.However, the customer service? Not great. I tried on a necklace with my partner last weekend, and my partner told the workers that day that they’d be back because they wanted to buy me the necklace. They came back a few days later with all the information from our original visit- price, size, color, ect. The salesperson refused to honor the original price OR the price in the case. They said the price was actually $20 more, and the display was wrong. Umm… sounds like an issue with the business, not the customer? Would’ve been really lovely and made a better experience if they had honored the $20 cheaper price, which was displayed IN THE CASE, and at our original visit.Additionally, these pieces aren’t cheap anyways! When my partner asked if they could shine the necklace they bought, the salesperson said they don’t offer that service but do sell $20 cleaning cloths for them to purchase…. Seems like with how expensive and “custom” these pieces are, they should have someone who is able to polish them upon purchase. They spent a lot of money and the customer service didn’t match the price tag ?♀️
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May 2024 by Cass Carpenter
My husband and I picked out my engagement ring together in July 2022. Initially, it was too big and we had to get it re-sized and unfortunately they must have measured incorrectly, or wrote down the wrong size, as it was far too small and we then needed to get it re-sized again and when it was returned then it was not the perfect circle it was prior (a few weeks after purchasing). The most upsetting thing is then a few days ago the band actually broke where it connects to the setting. My husband took it back to the Northampton store as we were both devastated since we spent so much time picking out the perfect ring and chose Rebekah brooks because of the quality and beautiful pieces. We were extremely disappointed that, on top of already being upset to have it break so soon after purchasing, then we were asked to pay ourselves for the cost to fix it when we had purchased it so recently and this is a ring that I plan to wear forever. The sale representative said it was our fault that it broke because we had to resize it and did not express any empathy. Initially, I thought the price was worth the quality for such an important piece of jewelry for such a special time in our lives to remember forever. I felt so shocked and devastated that such an important piece of jewelry that we put so much thought and time into choosing broke so soon after purchasing and it was disheartening that the staff at Rebekah brooks did not express any empathy or really take any accountability at all and really makes me question their quality. I had heard such great things regarding Rebekah brooks and quality and service and was shocked by the lack of attention to detail and compassion for a store that prides itself on customer service and quality
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April 2024 by Franz Klammer
Such a beautiful victorian halo sapphire ring was in their collection and it’s a timeless ring with an untold, yet likely torrid history. Perfect for its new owner ! Thank you for holding the ring in Cambridge and making it one of the few things she never takes off.
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April 2024 by Sam Su
The team at Rebekah Brooks is amazing and so supportive. I came with some notes on an engagement room and Natasa (the manager) gave me recommendations and advice based my on my budget and wants. Upon hearing my game plan and story, she also gave me a great deal and also made sure that in the midst of the busiest season that she would make sure the rings would be ready before the big date. The rings were gorgeous and exactly what my fiancee wanted and we'll def be coming back!
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December 2023 by Tetty Gorfine
I cannot comment on their work. I never got that far. I brought a bracelet to be repaired and got a quote. A week later I got a phone call telling me that the actual amount it would cost to fix the bracelet would be more than double the original quote. It was too much for me. I went back to the store to pick up my bracelet, and the owner told me this was like a car repair shop. That once I brought the bracelet I agreed to the work. I disagreed with that saying that any repair shop would make sure that I wanted to proceed with the work. She finally agreed to give me back my bracelet. I had given her a $50 deposit and she said that she normally doesn't give back deposits. She knew I would fight her and eventually agreed to give me back my money. I was never given any notice that by giving them my bracelet I agreed to having it fixed there regardless of the cost nor was, I informed that my deposit was non refundable. I would never trust This woman.
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November 2023 by Tetty G.
I cannot comment on their work. I never got that far. I brought a bracelet to be repaired and got a quote. A week later I got a phone call telling me that the actual amount it would cost to fix the bracelet would be more than double the original quote. It was too much for me. I went back to the store to pick up my bracelet, and the owner told me this was like a car repair shop. That once I brought the bracelet I agreed to the work. I disagreed with that saying that any repair shop would make sure that I wanted to proceed with the work. She finally agreed to give me back my bracelet. I had given her a $50 deposit and she said that she normally doesn't give back deposits. She knew I would fight her and eventually agreed to give me back my money. I was never given any notice that by giving them my bracelet I agreed to having it fixed there regardless of the cost nor was, I informed that my deposit was non refundable. I would never trust This woman.
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October 2023 by Jessica Silva
I genuinely can't rave about Rebekah Brooks Jewelry enough. I went to school in Boston for a few years, so the city means a lot to myself, as well as my relationship with my now husband. We walked into the HSQ location on a whim (my husband had a show in the area) and we were enthralled with the collections we saw. While none of the pieces were precisely what I envisioned for my wedding day, the staff immediately suggested I make a custom piece. I was looking at Tiffany's for a pearl bracelet, but I wanted something that was unique to me and my day--and this was exactly what I received from the Rebekah Brooks team. The level of detail was extraordinary--I even picked out my clasp! Knowing my piece is one of a kind and something I picked out with my husband in Boston means the world.I loved the jewelry and experience so much that I reached out to the HSQ location a few weeks later to place an order for my wedding band. I already bought one, but wasn't in love with how it framed my engagement ring. Yet again, the Rebekah Brooks team went above and beyond to not only mirror my current rings, but then took the time to place each of the rings I was curious about with the stack so I could see how it would look.If you are looking for meaningful and unique jewelry with ethical sourcing, look no further.
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September 2023 by Daniel Phakos
Rebekah and her team were so helpful during our process of selecting the perfect engagement ring. We will happily be returning many times in the future for that special something.
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September 2023 by Dee Rod
The store salesperson Naomi was wonderful and had a lot of fantastic ideas for us. Can't wait to return for the order and then on to a one of a kind piece
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August 2023 by Rachel Sumner
I ordered a contour wheat band (white gold) from Rebekah Brooks Jewelry (RBJ). The first ring I received was 1.3mm wide, which differs from the product specifications on their website (1.7mm) and the RBJ standard that one of their employees conveyed to me via email. It was confirmed at their Northampton store that the ring I received was less than 1.7mm wide and they agreed to exchange it for another wheat contour band. The second ring I received differed from what is advertised in that it was noticeably asymmetrical. I acknowledge that my disappointment with the second ring is more subjective than that of the first, though I believe the asymmetry was a significant deviation from the product as represented on the website. Again I brought it to the Northampton store and they agreed to correct the issue. The third ring I received is as advertised (they also sent a little gift in appreciation of my supporting their local business) - this is the ring I had been hoping for when I placed my order back in April.I was disappointed and frustrated that twice I received an item that was not as advertised – in this review I’ve subtracted one star for each of these items. In my correspondence with the RBJ team they mentioned “the many hours [they] have invested in providing [me] with a piece that meets [my] expectations,” describing themselves as having “been extremely kind and accommodating in an effort to make [me] happy.” I acknowledge and appreciate that the RBJ team spent time correcting these issues to meet my expectations; as a customer I had the reasonable expectation that the item I purchased would align with what had been advertised. If RBJ had sent me a ring that was the advertised width/met the company's own width standards then I would not have had any reason to reach out nor would anyone on their team have had reason to invest additional time correcting this situation.
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July 2023 by Archie
The store has nice jewelry. Customer service is good. The return policy is tough to swallow having bought a piece of expensive jewelry for my wife and her not liking it. Now we have a store credit instead of issuing our money back. Maybe this is standard for the industry, but not a great approach from my point of view.
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July 2023 by Melanie Hart
Had lost one of my RB vine earrings, and although they are no longer making the same version, Rebekah was able to make a copy from my remaining earring. Just a two-week waiting time, and now I have my favorite pair of earrings again.
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June 2023 by Rachael Roberts
Incredible space willing to work with you to help you find exactly what you want! Bought two rings to commemorate an anniversary and will be coming back in the future!
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April 2023 by Erin Koebler
I have several beautiful pieces of jewelry from Rebekah Brooks, and I love most that I don't have. I do wish they would have repaired my necklace for free, since it was a common problem with that particular design.
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February 2023 by Elissa C.
Find another jeweler. They have beautiful pieces but the worst customer service. After several bad interactions following the purchase of a ring they continue to disappoint. For example I reluctantly went in to drop my ring off for regular maintenance and was not promptly greeted. When I finally explained why I was there the sales associate there just stared at my until I took off my ring, instead of asking me to do so. Then she put my ring down on the counter and said well actually I need to help these people over here because they were here first, shrugged apologetically and then walked away...How awkward!! I snatched my rib back up and left. It is so clear to me that these associates are in major need of customer service training and to learn how to make people feel more comfortable and welcome. I will not be returning.
