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April 2024 by Danielle Bucarey
Charging me 2% to cash a check drawn on m&t is ridiculous it doesn’t cost the bank anything to cash a payroll check so why take money from people because their bank is closed when they get off work
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March 2024 by Mel Cordner
Every time I come here the attitude is worse-- tellers insisting you use the ATM even after you explain that you tried that first, acting like you've ruined their day by being alive. This time the ATM isn't even accessible as the building was just locked altogether, with signs on every door suggesting you try another door. Plenty of other banks in the area...
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December 2022 by Natalie Leclair
Horrendous experience. The person who helped me actually said I should go to my local bank where they know me and not here. I had left my bank card and home and was traveling and tried to transfer money between account (I had my account numbers and license) and she wouldn't allow it. She belittled me and spoke down to me, accusing me of fraud.
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November 2022 by Andrew
Jessie is uncooperative and has an attitude.
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September 2022 by Adam N.
Nothing makes sense here. It seems the correct person is always absent and now they never answer their phones. We dosited five figures here and have spent the past two months trying to get it out because every transaction is so difficult. There are other banks in town. Any one of them is better.
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July 2021 by Ana E “Anabella” Cruz Nazario
Nice new on Holyoke nice parking lot with handicap, drive thru only I try to call but no one answered.
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February 2021 by james rofulowitz
First issue I had was a few months back was when I made a deposit and the clerk seemed like she was being ‘nosey’ by asking what type of business I was in. She did this while holding my receipt and not promptly giving it to me. She literally was holding the receipt until I gave her an answer. VERY AWKWARD! Today’s experience took the cake! I drove a half hour and sat waiting for the drive-thru to open at 8:30am. I wanted to get home before an impending snow storm. I sat there until 8:40am before I assumed they would apparently not open due to snow (that would be bad LATER) but DIDN’T post anything on their website, change their message on their answering machine, or contact the local media to inform they would be closed or have a delayed opening. They must of ASSUMED EVERYONE would not come to the bank BEFORE the snow came? They did the same thing early on due to COVID...the bank never changed their website info to inform customers they would be opening later and put me out of my way to get there at opening time and find I had I to sit in my car and wait for them to open a 1/2 hour later. I don’t care for their Westfield branch either. Maybe it’s just this area...they don’t really have good customer service or complaints go unheard.
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December 2020 by Regina G.
BEWARE!!!! I never give bad reviews. I just tend to not revisit any establishment however this is a cautionary review. I cashed a check there and counted the number of bank notes I received before driving away from the outdoor teller believing all was in order. When I went to deposit the cash into my bank, one of the nine $100 bills was returned from the ATM. I tried a second time only to have the same result. I looked at the bill and determined it must have been counterfeit. I returned to Peoples United on King St in Northampton and the manager told me it was not their problem since I drove away. I never would have thought I would have had to verify each AND every bank note received from a banking institution wasn't isn't counterfeit. I presumed banks would have built in measures to ensure this doesn't happen. I feel thoroughly robbed by this bank. They assumed absolutely no responsibility for their negligence. Be careful.
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September 2020 by ana e Cruz nazario
Nice new on Holyoke nice parking lot with handicap, drive thru only I try to call but no one answered.
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July 2020 by Nathan Cooke
The staff and management at Peoples United have made my organizations experience unparalleled. They have amazing customer service skills, care about your business, and know you by name. I can not recommend this bank more.
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September 2019 by Nathaniel Cook
The staff and management at Peoples United have made my organizations experience unparalleled. They have amazing customer service skills, care about your business, and know you by name. I can not recommend this bank more.
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September 2019 by Norman White
Been banking with this branch for five years, always helpful, always kind
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May 2018 by David DeNaples
Banks are evil
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March 2018 by Christopher Michael
The amount of stupidity you all have together is unbelievable! Ive never had a problem cashing my check there in the past 3 months and now all of a sudden you need to forms of Identification?? Unbelievable! Not opening an account there now.
