Northampton Volkswagen Service is consistently praised by customers as a best service center with staff that goes above and beyond. Reviews highlight experiences with both sales and service departments, noting the team is knowledgeable, incredibly friendly, and great to work with from start to finish. Multiple customers report they will never go anywhere else for service or to buy a car, highly recommending the dealership. The service experience is described as exceptional and efficient, with staff clearly explaining every part of a service in a way that is easy to understand, fostering complete confidence. They are good at not pressuring customers regarding additional recommended services. Communication is noted as really great, with accurate time estimates and prompt calls about any findings. The facility offers a comfortable lounge with snacks, coffee, and good wifi. While service can be expensive, customers feel it is worth it. The team is always accommodating, even handling issues like a tire patch quickly without an appointment when busy. Despite an occasional instance of being behind schedule, the business makes amends, such as providing a discount. Overall, customers report an absolute 10/10 experience with no complaints about the service and staff.
Best Service center and staff! Not sure why there is such low ratings as They have always gone above and beyond for myself and my family. Give them a try I know you will have a good experience Like I always have !
February 2022
Very efficient most days, last Friday they were uncharacteristically behind. Gave me a 10% discount on 40k service and alignment. Several other "recommended" options which I opted not to take. They're good at not pressuring though. Comfortable lounge, snacks and coffee, good wifi.
