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August 2024 by Roger Crochetiere
Would of got five stars,but the last time I was in servce department there was to many hiccups.
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August 2024 by CHIP SZYCH
Was told a 13yo Honda with 100k miles needed $4000 worth of maintenence. Struts, brakes, tires. Really? Really? Thats NUTS!! Brakes were done 18k miles ago, and cost $1k. $5k worth of maintenence for 100k miles is baloney.
Shame!
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October 2023 by Nate Towse
Someone tried to patch my head gasket with silicone. Spent 30k and was duped.
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August 2023 by Stephanie Ann
It's a no for me.They will overcharge, double charge, and continue to charge without solving the issue. Go to Facebook and type in their name. They have been doing it for years.
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August 2023 by Melody Blanchette
I only browsed the lot but it has plenty of room to drive around and browse.
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August 2023 by Mahmoud P.
Please make sure to google the issue you have with your vehicle before visiting this location. They do anything in their power to rip you off and waste as much time of you as possible. I visited this location for two very usual and easy to fix service requests.1) I needed TPMS sensors replaced. They told me they need to do a $159 diagnostic before they know if the sensors must be replaced. After two days they reached out saying the sensors indeed need to be replaced for $558.08 and then if the dash light for TPMS does not go off, they should proceed with replacing the central computer that reads the sensors for an additional $1600. I noticed they don't have any tools to train pinpointing the exact problem. Later that week, I had all TPMS sensors replaced at Costco for $240 in less than an hour.2) I needed the roof molding on the driver's side to be removed to find a source of a water leak. They asked for an additional $159 diagnostic and finally told me the cost of replacing the roof molding is $295 but they also need to take the interior down which costs about $2000 to $3000. That is all just to find the leak, and the technician's opinion was they didn't have the proper tools to do this, and he recommended a body shop. Again, later that weekend, I ended up replacing the roof molding ($54 for part) and sealing the crack with 3M sealant ($20 from Amazon).My overall experience was negative at this place, and I felt I should never trust them with my vehicle for these reasons:1) They have no specific tools or training to fix Honda specific issues. They rely on trial and error, and in the process they do more damage or unnecessary fixes even if you go there for a simple issue.2) Once they realize you don't accept their ineffective and irrelevant service plan, they ignore you. When I left my vehicle at the dealership, I got a flowery message that thanked me for choosing Lia Honda and they constantly updated me as they were waiting for a technician report. Once, I pointed out their service plan is nonsense and questioned it, I had to call 4 times to speak with them and every time would be told they call me back in 10 minutes which they wouldn't.3) My experience with other out-of-state Honda dealerships is diagnostics on their own to tell you what problems you need to fix with your vehicle. However, at this location I would ask them to fix a problem, they then ask for $159 diagnostic fee per issue, they then would tell me what I already told them at an astronomical price tag.I wish they were more honest and trustworthy as people see Honda logo on their building not knowing this place has no technical knowledge of Honda related issues. Like I mentioned, you are way better off googling the issue you are facing before visiting this location.
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August 2023 by Ben L.
We recently purchased a hybrid CRV at Lia Honda in Northampton. The individual salesperson did as best as he could on our behalf, but beyond that, the service and treatment of a customer who was spending +$40,000 on a car was beyond terrible. They wouldn't provide timely information, withheld important information until after the papers were signed, rushed us through the transaction, and then didn't even put an inspection sticker on it. We had to go out and get it inspected ourselves and then drive back to the dealership w the receipt to be reimbursed. If you're shopping for a Honda, I'd go anywhere but here.
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May 2023 by Amy S.
If I could give negative stars, I would. I took my HRV to Lia Honda Northampton for routine maintenance (including an oil change), which resulted in total engine damage and required an engine replacement. Lia Honda did not take responsibility for their actions (not replacing my oil plug after the oil change) and I was forced to pay for a new engine for my vehicle, even after the service manager admitted that the issue was likely due to negligence from the last oil change.Long story short, after having my oil changed at Lia Honda, my car engine suddenly shut down one day when I was driving home from work. The mechanic found, much to my surprise, that the drain plug was missing. After much back and forth with the service manager at Lia Honda, the only explanation he could offer was that whoever did the last oil change did not properly install the drain plug. The service manager even explained it this way: he said that the chances were about 99.9999% due to negligence, and the chances of someone crawling under my car with a wrench to unscrew my drain plug were about 0.00000001%.When I asked if the engine failure was my fault they said no. When I asked what I could have done to prevent this from happening, they said there was nothing I could have done to prevent this. However, they refused to explain to me how it happened. Lia Honda Northampton provided the most abysmal service I have ever experienced in my entire life. They effectively ruined my car with their negligent service work. I even asked several times (once in person!) for a loaner car to help cover the costs that I was paying out of pocket so that I could get to work, but they denied this until I agreed to pay for the engine repair. Once I agreed to pay for the service, Lia Honda had a vehicle ready for me to use. This whole process took 2.5 months. This was the most predatory experience of my life. If you want to keep your car, do NOT bring it here for service.
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April 2023 by Gregory G.
6+ hours to put on four tires (40 minute job). 10:00am to 4:00pm Appointments are suggestions, not actual time work will start. When I called the GM of the shop he offered no apology or compensation for the time. Looks like I'll shopping somewhere else. If I could give no stars I would, but in fairness the service person was super nice and apologetic. A lot of good that does though.
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April 2023 by Paul Chakoian
Good customer service/ parts department.They shipped out a part to me for half the price my local dealer was asking. I called them up and within a few minutes they explained which part I needed as there were a few variations listed for my make & model.
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February 2023 by Alice Brin
Afriendly shop , very clean with helpful people.
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January 2023 by jack martins
Good place to get your car undercoated wool wax works great
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January 2023 by Jim Blake
Great experience. Great service. Great people. Highly recommended
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November 2022 by Scott P.
Hayley Fairman in service was awesome. She was very good in helping me get my problem solved with my vehicle. She was straight up and honest. I loved how she kept me informed while my vehicle was being repaired. The service was fast.
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November 2022 by L Borden
I have been happy with Lia Honda for many years. Use the coupons on the Lia website to help lower the bill.
