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October 2024 by Heather Mosher
Great service. Very easy to schedule and staff was very nice.
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October 2024 by Liam
I gotta admit, the reviews made me a little nervous but this crew was the best of the best. Marc, Juan and the rest of the guys got my windshield replaced real quick. They even got me a better price than what I was quoted at because they looked out for me. I’ll definitely come back here if I need any more glass repairs to my car.
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September 2024 by Keith parzych
Guys were super busy on Friday 8/30. I dropped it off for the day but had hoped to pick it up by 1pm. I knew it was a 2 hour job and said I understood if they needed it for the day. They brought in extra help and got it done early. I was surprised to get the call. They went above and beyond even though they were very busy. Appreciate it Safelite!
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August 2024 by Kimberly A
They cancelled 1 day before service, and I had storage for my camper up until that day. I now have no safe place to park my camper, because they gave no notice. When I called and questioned why, they didn’t even have the decency to offer me a place to put my camper (like their lot), while I waited for service. They were indignant, rude and treated me like I should have been more prepared for their half horrible customer service and bad communication. They put me in a horrible bind, and if it weren’t for the fact that my insurance uses them, I wouldn’t even recommend this company to put windows on my dog house.
I was told by number of people not to go through them because they’re so bad, and that just a recommendation about their quality of work. Now I’m giving a further review on their awful customer service.
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August 2024 by mike G
Nothing against the workers at the site, but the fact that you cannot talk to somebody at the shop in NorthHampton and you get these stupid automated communication. It’s really annoying. They try give you the sales pitch buying these $40 windshield wipers not impressed
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July 2024 by Katie Scherpf
I brought my car in with a chip in the windshield, hoping to get it patched so it wouldn’t crack and get worse. They looked it and told me they would do it but there was a risk of the windshield cracking when they patch it and then I’d have to pay to get a new windshield. I took it to another place in my hometown and they patched the chip with no issue. Seems like this place was just trying to have me get a new windshield.
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July 2024 by James Kohrman
The administration and technicians were extremely helpful, very polite, and kind. My truck needed a new windshield and during the process of replacement I was informed that there was a leak underneath my engine. The manager (I assume) and techs identified where the leak was which was the brake fluid line. Once finished I was going to take the truck to a mechanic and realized that I had no brakes. Nothing. Staff helped push the truck out of the garage. I couldn't get towing service until the next morning. Staff said just leave it here until the next morning. The truck is now in the garage being fixed but being around people that were helpful and concerned made my day. Again, thank you Northampton Safelite staff I wish you well.
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June 2024 by Hun Hilal
I went there a day earlier than my appointment by mistake, but the manager helped me anyway.
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June 2024 by Spencer KM
Super speedy windshield replacement. Tech arrived promptly and communicated clearly. Very pleased with the service!
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March 2024 by Annie Ricotta
Had a great experience with Mark. Needed my windshield replaced. Was quick, clean and communicative. I would use Safelite in King street again in the future.
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February 2024 by Kathie Duda
If I could give a Zero I would. The appointment process was tedious and unpersonal. Finally got through that and received an appointment. Received text confirmation of appointment. Showed up with no back window in 20 degree weather and was told by local installation facility they had no record of the appointment but they had the information on the windshield but no appointment. The availability for the next appointment was in a week. Will never use Safelite again.
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February 2024 by Sam Lakas
The Worst.Scheduled an appointment Monday to have my windshield replaced on Tuesday at the shop. Told the phone rep I had a tall van. Drove down in the snow to find out my van was too tall to fit in the garage and they couldn't do the windshield outside because of the snow. Okay, simple mistake. They offered to come to my house to replace it that Thursday. Some good. I got a call Thursday morning asking if I had an appointment and what happened. Apparently my windshield was sent back for some reason. They would have to come out Friday. Pretty annoying. I called Friday morning to verify when they were coming since the window they gave me was all day. I was told I was 8th, which was pretty annoying since it was the third time they were supposed to replace it. Nobody showed up or contacted me at all on Friday. I called Saturday morning to find out what happened. They said my windshield arrived damaged and they would have to reschedule. Worst company ever. Just use someone else. The communication between the call center and shop is ridiculous, customer service is horrible, the call center operator gave me attitude on several calls. Again... the worst!
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January 2024 by Bridget Woebbe
In mid-October I had a repair tech. attempt to fix a bulls eye crack in my windshield, even though I thought the damage required a new windshield. The tech. actually made it much worse, and instead of scheduling my needed replacement he told me the customer service representative would contact me to schedule it. I never heard from the customer service advocate Jesse at Safelight, so I scheduled the replacement install in late November. The replacement tech. broke a windshield wiper cover and installed a scratched replacement windshield (scratched in front of the driver field of vision and definitely a safety concern). I am grateful that the tech told me about the broken wiper blade cover, but his attempt to fix it looks terrible. He also left the dash full of debris, which seems to be common in these reviews. I called Jesse, the customer advocate multiple times and left two voicemails to try to rectify the problems, and I have not heard back. My vehicle is in worse shape than before SafeLight was involved, and they will not return my multiple voicemails. I wish I had not used the insurance recommended SafeLight and instead scheduled this windshield repair on my own. That hassle would have been much less than the hassle SafeLight is continuing to cause me, three months later.EDIT: I filled out the form as the response suggested, and received a call from a new Safelight employee. I was told that I will need to file a new insurance claim because I did not complain about the scratched and poor fitting windshield within 30 days. This is both false and unacceptable. Save yourself time and money by not using this service.
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January 2024 by Matthew Doucette
10/10 experience coming here, on time, staff very helpful and polite
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January 2024 by J Cennamo
Efficient, seems to have done good job
