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June 2023 by Ted F.
Slumlords. Scummy people to deal with. Apartments are substandard. Gross and infested with vermin.
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March 2022 by Lisa L.
I applied for an apartment at Windsor Lakes in Fair Lakes Virginia. I am doing this from Florida since I am still in school. My parents visited and completed an application on a unit. I turned in all the necessary documents and was approved. I did not hear anything after a week, so my father called to check on the status. I was prepared to pay the admin fee and deposit if necessary. After 1 week, ( and me turning down 2 other apartments and a roommate situation) we were told that the apartment was not in fact available. The tenants changed their minds and were not moving. By this time, the prices in the area had gone up $100-200 per month and were out of my price range. I purchased furniture for the unit. The property mgr told me that they could not force the tenants to move out. Obviously we did not want that, but they should not have presented an apartment and allowed me to apply if the unit were not available. They have tried to find me something else in the area which I appreciate, but there is nothing in that price range available and I am possibly stuck with furniture that will not fit in another unit. They should make this right and give me an apartment that will be available in the price I was quoted. I am learning that this is not all that rare. BE CAREFUL This was very eye-opening.
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January 2022 by YuYing Tang
I had long calls with Sabrina Bardwell, property manager of the Echo Hill Condominiums when a client of mine is buying a townhouse in Webster Court. Sabrina is very knowledgeable and very honest with the details of Echo Hill Condo Complex. She saved my client and I a lot of time and we made an informed decision.
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October 2021 by Kimberly Brozo
Cindy was absolutely amazing and helped with a very last minute 6D
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August 2021 by Honest R
Awful company. Rich was a straight up j****
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March 2021 by Alan Levitz
Russ Jopson is so considerate,responsive and great at taking care of problems quickly. The best.
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November 2020 by Jung Bae
ZERO STARS WAS NOT AN OPTION.WORST management group I’ve ever worked with. They are supposedly responsible for tree work, yard work, side walk maintenance, snow removal and building repairs. They don’t do any of that well and they barely do it at all. It is October and they have raked the neighborhood once!They snow plow the parking lots so the cars are blocked in, they shovel the side walks but never right to the houses, my neighbor is elderly and we have to help shovel her walkway Up to her front door every time it snows.We’ve had to call multiple times when shared walk way lighting goes out. One time when yard was being done the worker drove into a light on the riding mower, bent the whole light pole and broke the glass surrounding the light and didn’t clean it up. There are children in my neighborhood!Every time there is a windy storm, someone in the neighborhood gets tree damage from poorly cared for, out of control trees. Some of the damage in the past has been in the five figures. And that family lived with plywood patch work for weeks. Pathetic. And you better just learn how to seal your own windows if they start leaking cold air in because they’ll never ever ever come to fix those!If you can avoid living in one of the buildings (not homes because a home is safe and cared for) they manage, then do it. It is a much greater terrible headache having them “manage” your property.
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November 2020 by Gary B
Sadly I am moving from a Condo that I've been in for 3 years managed by Hampshire Property Management Group. I've lived in 10 states and rented many different properties over the past 30 years and this experience has been second to none. The responsiveness by Sabrina, Lisa and anyone else at HPMG has been spot on. Communication is easy, prompt an leads to resolution however big or small...and most or likely all of the issues I've had over the years have been VERY small maintenance issues. The vendors they've sent in to fix problems have been professional, on time and courteous. Thanks for your support over the 3 years!
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November 2019 by Alison S.
My mother's condo association, Alvord Place in South Hadley, was managed by Hampshire Property Management. They always did the least and cheapest they could do with "landscaping" (which in this case meant lawn mowing), and would rarely clean up after themselves. Even after several phone calls to Russ Jopson, who was incredibly condescending and unreponsive to my mother's calls on top of unreponsive. She moved to an all-included community so she didn't have to shovel and such. Apparently Hampshire didn't want to do this either. Over the years they kept getting cheaper and cheaper "landscapers" and the snow removal got worse and worse. There was one big storm when Russ left a robo-message about how they were going to wait for the ice and snow storm to be over until they started, instead of making several passes like anyone who has ever shoveled knows you have to do. Needless to say it was a mess the next day, and our neighbor had to call the fire department to clear the driveway as Hampshire did a bad job on. It was covered with ice after they had tried their newfangled one-pass method. Left to Hampshire she would have been snow/ice bound. Luckily my bother and I were there to dig my mom out so she could go to her medical appointments. There was a problem last year with an ice heave in the back yard that ended up routing water into our basement. It was a confluence of things under Russ's guard that were ignored, even after I called 2 or 3 times. Everytime I explained to him what was going on and what needed to be done, he spent a half an hour mansplaining to me that what I saw wasn't right. Even after two of his workers and contractors came out to tell me I was right. Even after it was finally fixed and the excavators said I was right, and yes, the flooded basement could have been prevented. Long story short his ineptitude and refusal to take proactive measures cost me close to $2000. My lawyers said he legally owed me for damages (he said he didn't, they laughed at that), but I just decided to sell the place after my mother's passing and ditch Hampshire's embarrassing small town ineptness. Later on I told my mom's insurance company about it, and they were shocked by Russ Jopson's inaction. They were going to avoid insuring the Alvord Place units since they considered it neglect. I did too. Shame when a company taking care of the elderly and their homes would rather save a buck than give them safe passage on an icy driveway. Shame on Russ Jopson, glad to be out of Alvord Place. Avoid them if you can.
