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September 2023 by Judith F.
We were on the verge of a deal with one of their salesmen. He went to "talk to his manager," and the manager came over, literally baring his teeth at us, to invalidate what the salesman had said and tell us he couldn't take even 5 dollars off the list price of the used vehicle we were in the middle of bargaining for. He was so aggressive and obnoxious we left.
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September 2023 by Katrin T.
This dealership is the most disorganized, incompetent auto service center I've ever experienced. Do NOT buy a car from these people! Whatever you do, don't take your car to their service center!
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August 2023 by Lindsay D.
I have had nothing, but trouble with this dealership. They made me lie to my finance company and tell them I had the car when I did not. They played me around for 2 weeks before i received my car. I have had my car 10 months and it just died suddenly. They have not been accommodating or helpful AT ALL about the fact that my new car died after only 10 months.Absolutely horrificly run dealership. Worst customer experience I have ever had.
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August 2023 by Cheryl G.
What ever u do do not buy a car from this dealership. They sold me a car and one mile down the road the car broke down. They refused to honor the warranty. They were rude and disrespectful. They also attempted to keep my trade in. Nasty nasty. So of course someone responded to this review and it was the same person who was rude and disrespectful so basically trying to save face at this point. I have NEVER seen someone at a car dealership act this way. Also when I left with the car which broke down they never switch the ins or reg so basically sent me with an unregistered car with no insurance. WOW
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August 2023 by Peggy F.
The service department held on to our all electric Ionic 5 ( which by the way we bought from them) for 2 weeks and didn't look at the car because they were waiting for a technician who has knowledge of electric cars. The problem is the car stopped on 495 and we had to pull over and turn it off and on again. They couldn't replicate the problem. But now we know there is a recall of the ICCU. We asked them about the recall. They said the soonest appointment is November. So that is when we are going back to Country Hyundai. My advice to Yelp readers is go elsewhere for an electric car.
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July 2023 by Mathew C.
This place has all the feels of some mob-owned scammy money laundering chop shop. This is no exaggeration when I say I have NEVER in my 40yo life had to do business with more incompetence than COUNTRY HYUNDAI in Northampton, ma. I've been dealing with them constantly for the last 7-8 months just trying to get some very simple things straightened with my overpriced purchase. I would honestly need a few hours to write the list of nonsense that has transpired between that time. I will say, the one, and only one bright spot was when Sarah finally agreed to give me the loaner car that was promised after multiple attempts. This email in quotes copied and pasted below will give you an idea of what I've been working with. Mind you, they were still in possession of my car at the time this email was sent and didn't even realize it. I am very concerned my car is in good hands. Yes, the person writing used all caps too. The audacity, and stupidity of them wanting(another) review. Well country Hynduai, you got another! And this won't be the end of my complaints either. GET.YOUR.SHIT.TOGETHER. Country Hyundai- "GOOD AFTERNOON, I WAS JUST CHECKING ON TO SEE HOW YOU'RE SERVICED WENT TUESDAY ? I HOPE EVERYTHING WENT WELL. WE DO SEND A SURVEY TO OUR CUSTOMERS ITS LIKE A REPORT CARD FOR MYSELF AND DEALERSHIP. I WOULD HIGHLY APPRECIATE IF YOU CAN FILL IT OUT. AND WANT TO SAY THANK YOU FOR CHOOSING COUNTRY HYUNDAI TO SERVICE YOU'RE VEHICLE. AND LOOK FORWARD TO SERVICING YOU'RE VEHICLE AGAIN !!"Me-" Uh huh you guys still have my car. Never heard from anyone. I called on Thursday and they said they'd call back and didn't. Can someone please give me an update"Country Hyundai- "YES REACH OU TO ME VIA EMAIL MODAY LATE MORNING ILL HAVE SOME UPDATES FOR YOU. HAVE A GOOD WEEKEND"Enough said! What an absolute joke of a business. Take my advice and stay VERY far from this horrible place unless you want nothing but a headache. I'm going to Gary Rome once this is settled. I'm even considering a Lawsuit for multiple infractions.
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June 2023 by Evan K.
Do not use Country Hyundai. They are extremely unprofessional and downright scammy.I recently bought a RWD Ioniq 5 from them on May 25th. I live in Connecticut, but there were none available in state. Country Hyundai had one, and Gary Rome had a few. I chose Country since they were offering additional incentives from the dealership - a check for $1000 and a free Juicebox charger.I reached out and was told the whole process could be done remotely, with free registration and free delivery. It sounded too good to be true. I signed the paperwork and then hit the first hurdle. Due to the CT DMV being appointment only, it would be three weeks until they could register the car, as that was the earliest appointment available. Extremely disappointing, but something I understood as unavoidable.Three weeks pass. A representative shows up at my house to have me sign over my title on my trade in, a 2014 Elantra. They leave with the title. The DMV appointment is a few days later. The day of the appointment I get a phonecall from the representative I had been speaking to, asking me if I can rush out to the Enfield DMV. The DMV is 40 minutes away and my appointment is in 15 minutes. I then get told that they forgot to have me sign some paperwork. The rep calls me, panicked, and asks if they can forge my signature. I am uncomfortable with this, and they tell me they had to reschedule the appointment to the coming Thursday (it is Tuesday). The person who was at the DMV shows up at my house to have me sign the paperwork. It was 2 copies of the title, and several copies of power of attorney. The dealership had the gall to suggest that this was somehow partially my fault, but did end up admitting they dropped the ball.Thursday shows up and I ask about the new appointment. They admit they actually meant the following Thursday. At this point I'm livid and they promise they are looking into compensation for my trouble.The next Thursday finally rolls around and they make it through the DMV appointment at 12:15. It is getting close to 3:00 before I see the car. I watched it in the myHyundai app and they wandered over half the state. I haven't gotten them to admit it, but I strongly suspect they were making additional stops to other customers to sign paperwork, in my bought and paid for car, without my permission. I am not a courier service.When the car is dropped off I ask the drivers about the Juicebox and the check for $1000. They have no idea about that, so I reach back out to the rep at Country. She says she is looking into it.Cut to today, and they tell me that the Juiceboxes are backordered, but they are reneging on the deal for the $1000, 'since that was a May deal'. Again, I bought and signed finance paperwork for this car in May. I also have heard nothing additional regarding compensation.This company has been unprofessional and downright confused about the car selling process the whole time I've been interacting with them, and provide fake incentives to drum up business.AVOID AT ALL COSTS!!
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March 2023 by Ann W.
My husband and I purchased a brand-new 2023 Ioniq 5 from this dealership. Aside from the two visits we made to test cars where things went smoothly, the rest of our experience has been abysmal, both in sales and service customer service. I apologize for the length of this review and wish I'd done my review homework before coming here.Knowing we planned to buy a car from CH, but not having chosen exactly which one yet, our sales person called the afternoon of Jan 31 and asked us to come in. When I asked why, my husband didn't know. They wanted us to sign the purchase agreement that day (oh right! end of month). Not knowing what was to come, we waited 4 HOURS to see the finance manager - apparently we weren't the only people called. We got home at 9 pm, exhausted and too tired to eat dinner. (This one can be chalked up to us.) We do a bank-to-bank transfer (ie, pay cash) for the car. We get a call 2 days after the transaction from our salesperson asking if we sent the money. 'We got a check but we don't know if it's yours and there's nobody here who can confirm that.' It was a nerve-wracking few days until their accounting department came back to work and confirmed this check was from my husband's bank. We then wait 10 days before finally calling to ask when we can pick up the car -- we have to call! We have the car for a week, barely drive it so are unaware there is an issue. Looking forward to learning our new car on our drive south for vacation, we discover WE HAVE NO HEAT! (Electric batteries take a while to heat up enough to supply heat to the car and I hadn't driven it far enough to bother to turn it on.) On the drive home, we hit snow in northern CT (we live in southern VT) and the car is so cold the INSIDE of the windshield literally freezes up, making for a very dangerous drive the final hour and a half.We make a service appointment and are told 'sorry, we don't have loaners.' When we explain this is a brand new car and something's wrong with it, we are allowed a loaner. My husband arrives at the appointed time and - no loaner. (This gets straightened out, but it was annoying after what we'd been through already.) We drop a brand-new car with an unknown issue on Monday. We have to call them on Friday because we have heard nothing. We don't know what is wrong, we don't know if they've even looked at it! After hunting down the service director, we start to get calls from the service manager and our adviser.I call the following Wednesday morning to say we're picking the car up. I ask that the car be tested in a situation like we'd charge it at home: level 2 charger, preconditioning the battery, heating the car, etc., as the issue was with a high-voltage fuse and I don't want to get home, 50 minutes away, to have the fuse blow again. Yep, the car's been tested, heat working, all set.When my husband arrives, expecting the car to be ready and maybe even a quick courtesy clean, he finds it under a mound of snow and has to clear it off himself. Instead of a fully charged battery, it's less than when he dropped it off.We signed the paperwork to buy a car on January 31. Today is March 15. We have had the car in our actual possession for only two weeks. This will be our only car purchased from Country Hyundai, and we plan to have future servicing done at a different dealership.
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March 2023 by Kathlene K.
I had an 8 a.m. appointment to have my car checked out due to some minor but puzzling issues. I dropped it off at Country Hyundai the night before the appointment and left clear instructions about the issues, along with my keys. The next morning, a very nice service rep called to confirm the information I provided and told me that the diagnostic would take about 2 hours. I called at the 3 hour mark to inquire about the status of my car and was told that the technician hadn't reported any results yet. I called a second time (after 5 hours, total) and was told, "a technician was looking at it now" and that I'd get a call back in about an hour. Nearly 2 1/2 hours later (7 1/2 hours, total) I got a call and was told that 1 issue had apparently resolved itself, 1 couldn't be reproduced, and 1 could only be solved by a $1200 stereo replacement. They washed my car (bonus!) but no repair work was actually done. I picked it up just after 4 p.m. Total cost = just over $300. The customer service rep (Nick) was extremely pleasant. The 8-hour wait for diagnostics is frustrating. I don't see the point in making an early-morning appointment and dropping my car off the night before if it wasn't going to be seen until nearly 6 hours after my appointment time. Most of us have to cross our fingers and make the choice to trust what a garage/mechanic tells us. We make that choice based on results. Trust is eroded when the results come with confusion and/or obfuscation. I have no idea whether I can trust Country Hyundai because they didn't manage something as rudimentary as an appointment time and time estimate for service on my car. It's difficult to accept as standard an 8-hour wait for something I was told would take 2 hours, especially as no subsequent repairs also took place during that time. If this is a common occurrence, so be it. I could accept being told it was going to be an all day wait. Being told that I'd get a call around 2 hours after my appointment time set the foundation for an expectation that Country Hyundai did not meet. I inconvenienced several people because I wasn't able to have my car back in something closer to the time frame I was given. Unavoidable delays certainly happen but no information of that nature was shared with me. I had no way of knowing I'd need to make different arrangements for my day based on the info I was given at its start. This experience will definitely be a consideration for any more diagnostic/repair needs. I'm not sure Country Hyundai is my future go-to place.
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November 2022 by Jean A.
Great Staff!!! They treated me like family and I got the best deal I was looking for. Aaron was a salesperson on my first purchase and he's now one of the managers, well deserved!!
