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July 2024 by Elizabeth Brandon
Nik Kapur was amazingly helpful and efficient!
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May 2024 by susan swallow
Too many ridiculous fees
Service was great once we got waited on
Need more than one person to wait on customers
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April 2024 by Donna Lucci
I would highly recommend Verizon North Reading with customer service provided by John Regan! He made the process of purchasing a new phone an absolute pleasure!
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March 2024 by Louise Dowling
Excellent service, knowledge and professionalism
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March 2024 by Tara Atsalis
Great service!
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February 2024 by Lesley Mcgrath
I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould
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January 2024 by Dennis Molla
Nik was fantastic.He helped us get new iPhones for my wife and daughter.
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November 2023 by Erin Doyle
I just wanted to commend John with helping me out when I lost my phone in the backseat of an Uber and was so stressed out about needing a new phone and not knowing what to do. He was patient, professional, knew exactly how to help and was happy to help and kind. He even helped me with a smooth return once I found my lost phone the next day! He couldn't have been more understanding and kind and patient. John and the North Reading store is the only place I will go with my cellular phone needs :) Thank you SO MUCH John! - Erin
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September 2023 by William Achilla
I came down late, right around 6, on a Saturday (Sept 9). It was the fourth verzion store I went to that day and absolutely the best and easiest. Great customer service, great attitude and I definitely plan on making it my go to store unless the guy that works there goes elsewhere.
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August 2023 by Rob Dubois
Our experience at Verizon was honestly the best customer service we have received. John was exceptional. He was able to multi task multiple customers with outstanding interpersonal skills. He made it a fun experience while being very knowledgeable . Great management skills. My phone broke on vacation and he was able to get my phone up and running and transferred quickly for the amount of customers that were there . It was easily one of the easiest phone purchases I’ve had.
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July 2023 by Z R
Walked in there to witness what had to be the most awkward and strange situation I’ve dealt with in 2022.
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July 2023 by Robert McCoy
David was very helpful.
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July 2023 by Kelly R
Quick and friendly service!
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July 2023 by David Ward
Sandro was fantastic! Made the process quick and painless.
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July 2023 by Mike Dee
Been here twice now Both times was helped by John Regan I've had Verizon and Apple phones for 15 years and this store along with Mr Regan have been the best experience by far First visit I bought a new phone Upgraded And it took less then 20 min He was very helpful and it's obvious he cares about making his customers happy Second time was transferring my sons old phone to mine I had just upgraded from He remembered us and transferred everything within minutes It's becoming rarer and rarer to get good customer service these days I will not go to any other Verizon store as long as he's working there And the place was spotless Very clean and organized I'll also add we got there 5 min before they were even supposed to be open and lights were on Door unlocked and he was all set up waiting for customers I never leave reviews but he deserves it Very fast and friendly service like I said best Verizon store and service I've had in over 15 years Thanks again John R. Good workers are still appreciated by some of us
