Verizon, an authorized retailer at IM Wireless, is known for its outstanding customer service across Massachusetts, New Hampshire, and Maine. Customers consistently praise the staff, particularly at the North Reading location, where representatives like John Regan and Kapur Kashim have received high marks for their professionalism and kindness. Many reviews highlight how these employees made the process of purchasing new phones enjoyable and stress-free. One customer shared their relief when John helped them after losing their phone, showcasing his patience and understanding. Another customer noted that the North Reading store was the best among several visited, thanks to the friendly atmosphere and helpful attitude. Overall, Verizon offers a welcoming environment with knowledgeable staff who strive to meet customers' needs, making it a preferred choice for cellphone services.
Too many ridiculous fees Service was great once we got waited on Need more than one person to wait on customers
April 2024
I would highly recommend Verizon North Reading with customer service provided by John Regan! He made the process of purchasing a new phone an absolute pleasure!
January 2024
Nik was fantastic.He helped us get new iPhones for my wife and daughter.
