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“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“Erik explained all steps re a new phone He was very patient as we needed things repeated
He remained calm relaxed and that helped us as I had gone to another Verizon and it was completely different
I would go back for another phone from him!”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“Just when you think customer service is nonexistent and a thing of the past, I made a visit to the local Verizon store in Andover mass, I was met at the door by the manager, holding it open for me, asking me how we could help displaying a smile and professionalism.
A very refreshing experience!”
“Thank you, Cory. You always are so helpful when I have problems with my phone. That's why I chose to buy my new phones from you!
EXCELLENT customer service!”
“Today I went to the T-Mobile store to switch carriers the employees there had such an amazing vibe! Everyone was extremely friendly. The store was very clean and organized. They helped me transferring my phone number and they also helped me with making sure all my data was transferred from my old phone to my new phone. Definitely will recommend this store to all my friends and family! Five star experience!”
“Jonathan is awesome! He is a kind, professional and patient man. He went above and beyond to help me switch back to T-Mobile.
I highly recommend the team at this location! Thanks, Jonathan and Steve!”
“Monica was absolutely awesome!!! She stayed way past when she was supposed to leave, she went to another store to get a phone I wanted, fixed, condensed & canceled all the extra accounts here & elsewhere we had. She went beyond above and beyond!! If you ever go to this T-Mobile ask for her!
Thank you so much again Monica!!!”
“Best experience I've had dealing with one of the Internet providers. This was a few months ago but I canceled my service online and went in to drop off my router. There was no line and service was prompt. They scanned the router, looked up my account and offered to have me pay the $7 and change that was outstanding on my account to close me out right then and there. They provided a receipt for dropping off the router, proof of payment and that was the end of it. No lingering fees or cancellation charges and I haven't looked back. Xfinity might stink but this store did not.”
“I was in 4 years ago and gave 5 stars! I was in again today and the young Men that were in the store were fantastic. I cannot say enough about their professionalism and how helpful they were! Jason was amazing!”
“I had an Extreme Magnificent encounter with the Manager Vivian, Very Satisfactory an from Florida & both times I entered the Store she is extremely attentive to her customers. I am a satisfied customer 1,000%. Thank you & keep up the great
work”
“Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“I was at T- mobile store in Peabody and I was help by one of your representatives by the name of Jaden R. He was very polite and help me with all my problems I went with to the store. I will recommend him to any of my friends or family members to that particular store by Northshore Mall in Peabody. Thank you Jaden for your service.”
“Just wanted to give a huge shout out to Jacob and Noah ….. they literally bent over backwards to help us…..and they did!!!! Verizon , don’t lose these guys! Verizon store on Endicott St. Peabody Mass”
“Baa Humbug, it’s just so sad that the manager Kathy made no effort to rectify a mistake made by a sales rep. My kids will not be getting the Christmas gift they asked Santa for this year. I went into the store in Saugus to purchase two apple watches, made it clear I needed the watches for Christmas, there weren’t any in stock so the rep offered them to be overnighted, I agree to pay $14 extra fee, then asked again before I signed, the sales rep assured me that yes I would be getting the watches overnighted. To my dismay I received an email two hours later saying the watches would arrive the day after Christmas. I called and Kathy told me there was nothing that she could do once the order was placed. Doesn’t matter that is was their employe who made the error.
No way to fix it?? No solution??? It’s just the way it is....
Merry Christmas Verizon”
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“I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould”