-
September 2023 by Steve Cardoza
Go to art's right down the street way cheaper.
-
July 2023 by Kelley Troia
Pros - We enjoyed riding our bikes - so that's a plus. They worked; we had helmets and bike locks and the locks worked as well.Cons - Surly owners. They just are NOT customer service oriented. They're not friendly at all - they're more aloof and almost seem like we were pestering them with even basic questions. It wasn't just us, I heard them arguing with another customer who was asking for directions.We won't be renting from them again.
-
June 2023 by Youhua Li
Good service and reasonable price, this shop is close to the trail head and parking lot
-
May 2023 by Michael Long
Ken and Ben are knowledgeable and customer friendly. They provide excellent service.
-
April 2023 by Mark Greenwell
Two wonderful days cycling using rentals from the team at Bike Zone. The guys are really friendly and helpful
-
November 2022 by Parth Patel
I highly recommend working with Alen! He completes any work I need done on my bike in a very short turnaround time and is great to work with. 10/10
-
November 2022 by Eric T
10/10 customer service. Had a flat tire 5 miles into the bike trail and someone from the bike shop came within 10 minutes to my aid with a spare.Bikes are decent and fairly priced.
-
November 2021 by Jason Prete
I came in looking to buy a bike for my girlfriend. I gave an explanation of what I was looking for and the older gentleman there didn't seem interested and pointed me in the wrong direction. We walked away from him and figured it out ourselves after being told that they only had beach bicycles for ladies and that was not what we were looking for. The ladies behind the counter who checked us out seemed useful and were polite and friendly. We found what we were looking for, just not the greatest customer service at first.
-
November 2021 by john ecc
Old guy working here is abrasive and rude. I would never rent a bike here again. I can’t imagine buying a bike or getting ongoing service from this location. Should get someone with a personality out front to deal with the public!
-
November 2021 by william stoloski
Owner operated business with a good selection and backed up with the service. We've been satisfied customers from day one and if you knew my mother-in-law you know that's an accomplishment.
-
November 2021 by Hal Mansfrinsignson
Horrible customer service. They called me accusing me of not returning the bike when I had paid for multiple days. On my first visit they both blocked my car in with a bike trailer and made me feel like a burden for trying to leave. Employees were gruff and disinterested. I felt unwelcomed. I chose to rent here versus the other stores in Falmouth based on their website. The website indicates that you can use your rental fee towards a purchase. I get it. There is a pandemic. This should be updated to state that they no longer sell bikes until the pandemic ends. I’m fine with that. However, being treated with disdain for asking about a purchase is not okay. They had my money and wanted me gone. I found a Trek at another store in Falmouth, where I was treated very well despite a difficult supply chain. The other store earned a customer for life. Do not shop at Bike Zone if you care at all about customer service.
-
September 2021 by John E.
Old man that runs the place is rude and abrasive. We wanted to rent a bike. The whole experience was terrible. I would never go back to this place. They should get someone with personality to deal with customers
-
August 2021 by Le N.
Nice bikes, perfect location. The order man who claimed to be the owner was very rude. We came to return the bikes at 5:40 while the store closes at 6pm, and we found the door locked, lights out and "Closed" sign on the door. When I called, the call went to the answering machine that was full and didn't take any more messages. After some time the "owner" appeared and when I asked him why the store was closed, the answer was: "it's none of your business. I don't work for you, I work for myself". I hope this grumpy old man wasn't the real owner and, maybe the real owner is much nicer.
-
July 2021 by C C.
Super easy to work with. Came in to get new tires put on my bike. I had all the materials and they were able to get my bike back to me in about an hour for about $30.
-
November 2020 by Amanda Richardson
Bike Zone was easy and efficient. They gave us advice on parking and the nearby bike trail. Unfortunately my son was terrified of being in the trailer and Bike zone ( nor the bike shop down the street) had the baby seat that attaches to the bike available. We couldn't use the equipment due to my son's fear and had to return everything within 15 minutes. Bike Zone volunteered to give me a refund, which was beyond kind. I appreciated their understanding and patience with my family.