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October 2022 by Mikahla Dawson
I had an excellent experience at this Verizon location this weekend, after a contrasting terrible experience the the TMobile across the way. They had great deals, excellent plans/comparative value, and a good selection of phones and accessories to choose from.Thanks to Victoria's helpful demeanor, willingness to trouble shoot, and extensive phone knowledge, my husband and I were able to switch to Verizon from TMobile, get new phones, and keep a relatively similar bill price. We couldn't be happier with the level of service and value we received. Will never return to TMobile!
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October 2022 by Barbara Lagerstrom
Sean was Fantastic. Best customer service I’ve ever had. He was informed, knowledgeable, pleasant, respectful, attentive, and extremely helpful. I would rate him all the stars ?
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October 2022 by Boston Ma
Sean was very informative in every aspect super friendly very honest and wasn’t looking to take advantage of me very professional and I feel as though he put me where I need to be as far as the devices that I purchased I will be referring people from the department to Sean great experience wish there were more people like him in the stores to help people make the right decisions on purchasing devices.
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September 2022 by Toshia
Very deceptive sales tactics. Don't hold their word. The manager is clueless and goes back on his word often. All employees have had poor to no training and I've had an issue every time I've gone there. I would recommend going to literally ANY other store then here. It's a joke. Manager refused to give his name or the corporate number in order for me not to report him. Yet I'm unable to go to any other store for my cases and screen protector per some deal they misinformed me on. Incredibly unprofessional.
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September 2022 by Red Rickenbacker
Sean took much time in describing the intricacies of swapping dinosaur phone for latest 5G. Very satisfied with level of service.
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August 2022 by omaira plante
Just purchased my new phone i always have a great experience with the service at this location
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August 2022 by Dan McDonald
As other reviews have stated, the sales people at this store will lie to you in order to make a sale. What I was told verbally by Jake at the store was different than what was on the contract I signed. ALWAYS GO TO THE ACTUALY VERIZON STORE NOT AN AUTHORIZED DEALER, authorized dealers are more easily able to not accept responsibility if something goes wrong
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June 2022 by Darrell Smith
Sean's customer service was superb and he showed excellent product knowledge as well as computer efficiency. Sean was able to quickly trouble shoot and resolve my issues with cell phone. He is a great asset to VERIZON and very pleasant to speak with.
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June 2022 by Harry Boltz
Smooth and easy process to get my new phone. Went above and beyond to assure my important stuff got transferred.
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May 2022 by Heather Sawyer
Jake was so helpful, professional, knowledgeable and made the process so efficient and easy. He went out of his way to assist me on more than one occasion with multiple phones. After years of being a Verizon customer, this was my first time at this store. I will certainly be back!
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May 2022 by Emily Eggleston
Sean, the person I dealt with, was deceptive in his sales tactics. He was not at all transparent about the entire process. It's a long story, but the bottom line is that he lied by omission in order to sell me a phone, and despite my explanation that we were switching to Xfininity, and his assurances that it would be seamless, it was the opposite. So now we're stuck because he lied. Never again.
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April 2022 by Sherry Leandro
I went into this store to help a friend. They all were extremely friendly, smiling and appeared genuinely willing to help. JAKE !!! Is an asset to this store ! His customer skills are phenomenal! Smiling throughout the whole process. Willing to explain everything until it was understood -not getting frustrated at all. We came in here after leaving what was the ‘corporate’ store across the street and the Manager treating us like we were interrupting her day, I am glad I came into the Emerald Square. First floor near Macy’s! I highly suggest it !!! See Jake !!
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April 2022 by Brian Figueroa
Sean the Technology Specialist was great. Not everyday you find someone that comprehends so quickly what you are trying to accomplish.
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March 2022 by Curt White
Options giving to give replace my phone. Kevin was efficient and great. Thank you again
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March 2022 by Jake Neilson
I went to the wireless zone in need of a new phone and was met by Jake. He was very knowledgeable about the current product offerings available and made the process of getting a new phone very easy. I would recommend anyone looking to do business with Verizon in the area to head over to the Emerald Square Mall and speak to Jake!