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October 2023 by Jeremy Craig
Go see Kimmie!! She went above and beyond for us on our journey to switching to Verizon! She was very helpful and pleasant! 10/10. Our process was slightly complicated and everyone here especially kimmie was so friendly and helpful!
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June 2023 by Mike
Service was Execellent ??
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February 2023 by Ray B.
I dont recommend verizon at all. Bought 2 phones and later decided I did not want the plan. Went into the store to cancel the plan and return the new unopened phones. After a month I saw no credit on my credit card in the amount of $267. After going back to the store they said call customer service. these people only care about making a sale. After that youre on your own. After finally getting through to verizon corporate. They said they had no record of phones being returned to the warehouse and that I would need to get a receipt from the store. Back to the store i go and Im told they cant give a receipt because they have no record on their computer of my sale!! You have got to be kidding me!! Now im out $267.
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January 2023 by Christopher P.
Customer service is garbage. They don't communicate at all. Walked in to buy new phone add a line for my son. "Oh we'll be right with you" They don't tell u they take reservations online and it will be over an hour. Just miserable employees. Maybe it's the day. Otherwise. Choose another profession. No one wants to be in a fn Verizon store on a Friday night with a kid. Do better Verizon. Maybe have employees on commission so they aren't yapping with their customers for two hours and we can get the hell home. Jesus. Little awareness people.
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August 2022 by Latoya T.
I hate Verizon with passion. They are non reliable. Their techs come to install some fungi very simple. They take a long time to get paid overtime. It's just very sad to see them so unreliable and irresponsible.
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August 2022 by Mike F.
Store manager was extremely rude and condescending. Did not honor upgrade commitment when added a new line. Very deceptive practices with pricing.
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July 2021 by J M.
Im going Yelp on this......after having terrible experiences at the Noth Smithfield store I took a gamble on trying to get help at the North Attleboro location. Glad I did. Was trying to get tech help on the Verizon 800 number switching phones...Matt was a savior, very decent and helpful. Matt from the North Attleboro store was clutch helping my issue, and I tried to find a corporate phone number to Verizon to send praise but could not so I'm Yelping to let you know this was my most positive customer service experience with Verizon going on 15 years as a customer and I wish there was a way to report POSITIVE feedback. Thanks, bro.
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March 2021 by Melissa M.
No offense but the customer support specialist at this store are about as useful as tits on a nun. I have been a loyal Verizon customer for over a decade. I have NEVER had an issue like this with this company before. essentially I was eligible for a device upgrade but through Verizon's error my devices are now lost in transit and I have received minimal support to resolve this issue. The customer support specialist that I briefly dealt with in the store clearly did not want to assist me or any other customers. Even though I made an appointment prior to arrival. at one point The customer support specialist that was assisting me actually ran away from the kiosk and hid in the back storage room. It was quite bizarre to witness. If you must deal with this company I would avoid this location at all cost. looking at the other reviews for this store location I can see that this unfortunately wasn't as isolated incident.
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February 2020 by Jason B.
Salesman neglected to tell me to switch my auto pay from a credit card to a bank account when upgrading my long time plan and I was overcharged for two months. Verizon chooses to not rectify the negligence of its employee and blames me for not reading the fine print and statements. I always had Verizon so I didn't feel I had to worry or look at statements; had it for years, but apparently not the case. If fact customer care stated that they don't police or are obligated to what a store's sales staff says, it's in the fine print. That is discouraging and poor service. If the sales person told me to switch auto pay it would have been done that day. The do not take full responsibility. Searching for other carriers. In response to Verizon management, your response is useless. If you would truly care for the long standing customer you would be reimbursing me the full amount of 60$ (2 months) not half; as I have been blamed instead of the salesperson. Customer care (Betsy in some undisclosed location) chose not to return my call yesterday after being told I'd be called back within two hours with a decision. Then after I called Customer Care back ( Kelly) at the end of the day to follow up I got the same run-around. "We are only giving you one month" ... "you should have read the paperwork" ... BUT I say... I've always had auto pay but to my credit card. When I walked out of the store why would I ever think I needed to change my auto pay from my credit card to my bank if I was not told???? And why would I think to check my statement given it's on auto pay and I trusted Verizon to be professional and accurate. But, im told it is my fault and thats all they can do, take half responsibility? I said you are going to lose a long-term customer over $30, when it was not truly my fault, and the answer was yes. My response, bad business decision. One of the worst things customer care could Have said to me was, that the store representatives are not liable for anything they say or do because Verizon has written in their contracts that they are not liable or responsible for what they do or say. How can that be? So a customer service representative can lie, and be dishonest but once the contract is signed they are not held to any standard or repercussions? That is how Verizon works?
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February 2019 by Jay G.
I bought a new phone last night, the gentleman who waited on was excellent. Had a problem today trying to download photos from the old phone to the new one. After many attempts to do it myself I returned to the store for help. Absolutely the worst customer service possible. All the representative wanted to do was sell me more services, when he finally looked at my phone he told me he was a droid guy and wouldn't be able to help. I asked him if the gentleman who helped me the previous night could assist me he left and came back with the manager who told me I would have to deal with the issue with a phone rep and handed me an 800 number. I spend over three hundred dollars a month with Verizon and have been with them for over twenty years and this is how I was treated. I think it's time for me to consider a new provider.
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November 2018 by Lauren S.
Went in there a few weeks ago with my mother looking to upgrade my phone as well as purchase a new phone for my sister who sadly broke her phone the day before. Who knew we would leave the store feeling so good and so happy!! AG (I think was his name, sorry if I got it wrong!) was SOOOO helpful. He was honest and patient, which was incredibly commendable because my mother and I are a lot to handle. He answered all our questions honestly and tried everything he could to get us the best deal on all our items. All in all, we were able to leave with 2 new phones and a bill that did not fluctuate!! Thank you so much for all your help, we will definitely come back to this location if we need anything else :)
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October 2018 by Janet G.
We went to this store Monday morning 10A.m. 10/8/18 upon entering we were asked it name even tho the only other people inside were employees.. my phone was not holding a charge so the person helping us out something down the charging shaft a small metal object and said my phone needed to be replaced... So we went though all the ABC's one two three's and the staff member told me my phone would be delivered today 10/9/18...I made sure I asked at my post office and was told yes... Was also told it would be ready to use nothing said about activating for a $30 fee.. Nothing said about having my things in my phone being transferred.. Just it would be ready to use..... So today arrives and no one is home because of returning to work and the phone is delivered to my home not the post office by UPS.. Couldn't leave it because it needed to be signed for and tomorrow will be the same... Till Saturday till someone if home.. So I called and was given a run around needed an authorization code to talk to me needed to send me text coffee anyway everything at your own risk cuz what you're told doesn't happen... Hope this helps
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September 2018 by Susan B.
I went in there to upgrade my iPhone 6s to to iPhone 8. Thought it would be an easy switch until I left the store and realized I had no cell phone service. I ended up spending almost 2 hours on my landline straightening out the mess. She activated my husbands line onto my phone (which now left my husband without cell service and he is away on vacation in another state !). I sent a text message out on my new phone and asked the person what phone number showed up. This was the only way we were able to find out what the issue was after over 1.5 hours of back and forth trouble shooting. To top it off, now that my phone is straightened out, I'll have to go back to the store AGAIN tomorrow because the receipt indicates my husbands cellphone number and color of phone with today's date which is ALL incorrect and I can NOT use it for my warranty protection. I have ALWAYS gone to BJ's and had my Verizon service done. NEVER again at this location. (This is the big store next to Gasbarro's Liquor,near Walmart)
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January 2018 by Marisa L.
I needed to upgrade my phone since it was no longer holding a charge. I went into this store on Black Friday and upgraded to the Google Pixel 2. It's a great phone and at the time the service was great. I had turned down the insurance and although the person helping me had accidentally put the new phone on the wrong line on my family plan he had fixed it before we left. Then I received the bill a few days later. I was charged for the insurance that I specifically refused and the upgrade still showed up under the wrong line. Fine, I called and got someone very helpful and she assured me it was fixed and to just short pay this bill. Then the next bill was still incorrect. This time I used the chat so I could screenshot what the customer service rep told me. They assured me they would fix it. Now three bills later my bill is still incorrect and I received a letter telling me that the insurance, that I should never have had in the first place, was increasing in price. I'm at a loss and will not be playing this game with Verizon anymore. I'll be switching to a different carrier that can hopefully bill me correctly and not sign me up for programs without my consent.
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December 2015 by Jonathan F.
I went into the store to Warranty my droid turbo. When I first went in they said that I needed to bring a authorized user with an ID where previously I have just had the account holder verify account password. They said they could text the account holder a code and he could read it back to them and that would work. But their system wasn't working. So I had to leave. The account holder then went online and added me as an authorized user and I went back. I had already spoke. To tech support which tried to trouble shoot with me and referred me to the store to Warranty and told me I was in the time frame to do so. The rep there said that It was out of warranty. I explained my phone call and finally after talking to his boss he agreed that we could Warranty the phone. Then they wanted me to leave my phone there and they would mail me the new one and I could expect it in 5 days. Ummm no. I asked to speak with the manager and the rep seemed offended that I asked. Finally the store manager said they could mail the phone to the store and when it came in I could swap it out. The only reason I am giving two stars is because the store manager cared about customer service. The rest of the reps were very unhelpful. A smile and trying to do what you can to help your customer goes a long way in retail.
