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December 2024 by Mike Petwrs
Tech was polite and got right to work. Did I great job!
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December 2024 by Erik Cox
Prompt and professional.
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December 2024 by Virginia Jarvis
Mixed feelings.
The first technician that came out, misdiagnosed the problem with my washer.
I decided not to go ahead with the repair as it would have been $700-800 . On reflection I decided to go ahead as it was still cheaper that buying new. The second technician rediagnosed the problem and this time it was much cheaper.
The final technician installed the new part and I am delighted to say my washer is working fine now.
All in all I am pleased with the outcome.
However , I do find it annoying that you don’t get to speak to a real person when you call. It can be frustrating trying to explain to an automated system certain aspects to your individual problem.
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December 2024 by Emanuel Terezakis
Michael was on time and professional. He explained the problem with our dishwasher and answered all our questions about dishwasher performance. Thank you!
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December 2024 by Steve Perry
He was very efficient and personable
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December 2024 by Elizabeth Lamoureux
Tech was able to tell us the model # and part# we needed. Unfortunately, the parts are not available through Sears anymore. But that was further than we got after hours of scouring the internet trying to find the model# because it had worn off the plate. So we were able to find the part on Amazon.
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December 2024 by james togher
Great job. He was there twice. The first time he figured out the problem right away and ordered the part. 2nd time was there for 15 minutes and fixed it. Had 3 other guys show up and not fix it.
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December 2024 by Jessica Ortiz
Horrible service & experience. I've booked service repair 2 times and both service repair guys did not come. One of them called to say that they can't do a job in 15 minutes and can't come.
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November 2024 by Zach Barron
It’s been over 3 weeks still no refund. Very frustrating to get in touch with a real person. I canceled my appointment and fixed the fridge by myself and still am waiting for my refund.
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November 2024 by Theresa Melvin
On time, explaned problem and fux.
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November 2024 by Nick DiCicco
The technician was excellent and provided good service.
I am very dissatisfied though with Sears protection plan on the whole.
So the technician gets five stars and Sears gets one.
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November 2024 by George Defond
The service tech was friendly, professional and informative. He showed me what wrong and explained how he was going to fix it.
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November 2024 by Roy Costa
After 15 minutes the tech came to the conclusion I needed parts, some not available. But would I be interested in a service plan. I asked why if parts aren't available.He stated they would look harder for parts needed.
I got scammed for $139. Last time
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November 2024 by Dean
The Sears Appliance repairman showed up on time and diagnosed the problem with my washer very quickly. After some conversation I felt it was a fix I could handle myself but I will definitely use Sears again in the future when the need arises.
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October 2024 by Rose
The technician did a great job fixing the seal on my freezer. Thank you!
