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November 2021 by Maggie K.
I must say that we had a bad start with this move- the estimate did not quite align with the reality, and the time and costs looked like they could be considerable more than the estimate. We expressed our frustrations to the crew leaders and eventually the owner of the company contacted us personally to resolve the issues to our satisfaction. So credit to the ownership for listening and responding with a mutually agreeable solution. As for the move itself, the crews were strong and capable. They packed things extremely well, with padding and wrapping that was more than adequate. They crews were also very client-focused and willing to disassemble and reassemble furniture upon request. To date (we just finished the move and have not unpacked everything) we have not found any damage. The good: 1. The crews and their customer friendly approach 2. The care in padding, packing and moving the furniture Room for improvement: 1. Inaccurate estimating process (maybe he had a bad day? We don't think it was intentional) resulted in surprises for us the the moving crews. 2. Communication could have been better (a move day was cancelled and no one had notified us until that afternoon).
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September 2021 by Daniel Harris
Jimmy is a workhorse, he did a great job unloading all our furniture and carefully putting it together again today.
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August 2021 by Jim Viola
In December of 2020 I contracted this company to pick up my home possessions and store for several months while we were constructing a new residence. I paid additional money for 100% replacement insurance.Either during storage, or delivery they damaged a few items. They damaged a grill that had cost in excess of $4000.00. Top was caved in, and skirt was bent out of shape. This damage was not there upon pick up. Two furniture covers were completely shredded. Clothes dryer had a significant dent in the front.When I brought this to there attention I was told that I was wrong and they did not cause it. Arrogantly and rude response from owner. I requested a claim form, and was told he would send, but it would do no good. Form never arrived.Why did I purchase the insurance?
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August 2021 by Deani Ryder
James Nason is THE MAN to call for any size job!!!! ?
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July 2021 by Jamie Pappas
If I could give negative stars, I would. I was not away that Mayflower sub-contracts out all work and doesn’t have insight into the work being performed by their subcontractors. The communication from subcontractor, Scott Relocation Services in Seekonk, MA after I booked and provided my payment info was non-existent unless I reached out, and usually more than once. The company failed to inform me while loading all my earthly possessions that they had not secured a driver to d
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July 2021 by Jamie P.
If I could give negative stars, I would. I was not away that Mayflower sub-contracts out all work and doesn't have insight into the work being performed by their subcontractors. The communication from subcontractor, Scott Relocation Services in Seekonk, MA after I booked and provided my payment info was non-existent unless I reached out, and usually more than once. The company failed to inform me while loading all my earthly possessions that they had not secured a driver to deliver my items to my new home 1,300 miles away. It wasn't until 2 days before my delivery date, when I reached out directly due to no updates in over a week, that I learned there was no driver available, and no concrete plans to secure a driver. I was not provided any information on a plan for resolution and was told no date could be given for delivery of my items. I then asked for daily updates and was hard pressed to get a response. At that point, I escalated to Mayflower corporate, who basically sent me back to Scott without resolution. Days and weeks went past where I had to demand updates and was met with a lack of responsiveness and a complete lack of any plan to resolve my issue. Calls were unanswered, voicemails unreturned, and 1 or 2 word emails became the norm. When my items finally arrived, 16 days late, the damages are visible on the outside of the crushed boxes, as well as the inside with the ruined contents. I'm still documenting my damages to file a claim, which I'm certain will be whittled to pennies on the dollar. I still do not have my refund for the late delivery of my items, and I'm likely to have to get an attorney to collect that money, based on other reviews. It's clear that my time, my money and my personal belongings were not valued by Scott Relocation or Mayflower throughout this whole process. All of this said, the moving crews who loaded/unloaded were superb, but they didn't make up for the awful and unprofessional experience with the move coordinator and corporate office. I will not EVER recommend Mayflower or Scott Relocation to anyone I know moving, and I will sell all my possessions before using either company again in the future. Update July 26 in response to Scott Relocation reply: Melissa was the one I was referring to that was ignoring communications and sending 1 and 2 word emails. Highly unlikely to be a fruitful escalation there, given past behavior and performance.
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October 2020 by H M.
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September 2020 by Bill Cook
I used CJ Relocation /Mayflower to move cross country, Right from the start all went perfectly. From CJ's Virtual review of my items to move, to Melissa coordinating the dates, to the packers who arrived right on time, They had me packed in no time and my stuff was on its way. The promised date of arrive was met. All items arrived in perfect condition. If I ever need to move again, I'll be calling!!
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September 2020 by Tom Christiano
I have had Scott Relocation/Mayflower Van Lines move me twice now. This second time within the last month. Although I had some scheduling issues this time, they worked with me to make sure that I was able to get back to a good move time. They really went out of their way to make the move successful.I don't know where they get their movers but they sure know how to hire them. Both last time and this time, I was really impressed by the professionalism and efficiency of the whole crew. They all pulled together and made quick work of the move with no damage to either location nor to my goods. In addition, they went out of their way to make sure that my furniture was placed in the new location exactly as I needed it, including changing it if I asked. They also made some recommendations which were very helpful. This was true professionalism. It really makes a lot of sense to hire professionals, people who know how to move furniture and heavy boxes with ease and speed. I am very impressed by this company and its people from office staff to the movers. I can wholeheartedly recommend Scott Relocation for any move and, although I hope not to move again, if I have to I will come back to them without a hesitation.
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August 2020 by Rick DiGiacomo
Just did an office move and couldn't be happier. Called a few providers for a quote, Chris got back to us right away w/ a competitive quote and was very responsive throughout the process. The crew was great, very attentive and went the extra mile.
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July 2020 by Rick D.
Scott Relo just did our office move, it couldn't have gone better. I sought quotes from a few providers, Chris got right back to me w a competitive quote. The crew came on time, were attentive and went the extra mile to ensure that everything went smoothly and that we were happy.
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June 2020 by Michael Zorn
We had a disaster with our original moving company and called Scott's last minute and they gave us a quote to move from Massachusetts to Texas and they came through for us last minute and had tom, Danny, and Jake here in 30 mins to start moving our stuff right away. I'm so grateful for Cj and his workers and will forever be so grateful to them and thier professional and courteous employees. Thank you so much from the bottom of my heart .
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February 2020 by Patti Shea
Scott Relocation Services was great. The movers were professional, showed up on time and were incredibly responsive. Moving can be stressful and the team who showed up made the process much less painful. Thank you!!!!
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December 2019 by Katie Don
We used Scott Relocation to help us move from Boston to LA. I was slightly weary of using a big van line again due to prior bad experiences with other companies. But given the peak season, smaller companies that do a dedicated move for you cross country was just too expensive.
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November 2019 by M. Chad Moore
The guys were all professional and friendly. Best price and very efficient. Stored our stuff for two days. No hidden charges as far as we can tell.
