Best Buy is a store for electronics and appliances. The location in North Attleboro, Massachusetts, often has more stock than other locations. The store is clean and fine. While the business has changed over the years, with less physical media available, it remains a place to shop for tech, keyboards to test, and major appliances like refrigerators, often during sales events. Customer service experiences at this location vary significantly. Many customers report outstanding and excellent service, describing staff as very helpful, personable, empathetic, and knowledgeable. Employees have been noted for answering all questions, guiding customers to needed items, and working hard to resolve issues, even staying late to help. These positive interactions with sales representatives and managers often turn experiences around and are the reason for high ratings. However, there are also reports of confrontational managers and inconsistent service. Some customers describe encounters where staff seemed suspicious, unhelpful, or irritating for no apparent reason, even accusing customers tongue-in-cheek due to malfunctioning store alarms. Issues with remote customer service teams and difficult return processes have also been mentioned, though in-store managers have sometimes stepped in to help. As a result, while some visits are highly enjoyable, others are less so, leading to mixed opinions on the overall customer service. The store itself is generally viewed as a standard, functional Best Buy location.
