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January 2024 by Chess Teachers And Learners
Fantastic layout of the store, great selection!
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November 2023 by Tanna Ginder
Awesome customer service. I bought a trimmer online, and the person who assisted me took his time to register the tool and demonstrated me how to use it. He also answered my questions very politely.
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November 2023 by Damir Ismagilov
great store with good selection and pleasant staff
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October 2023 by Glenn Helvey
I’ve been to this store a few times and am very happy with the selection of products and the assistance from the staff members.
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October 2023 by Sean Mccarthy
I bought a chainsaw that give me trouble starting and when I went to return it they said they don't take returns on the chainsaw it was ridiculous because I spent over $400
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September 2023 by Chris Phaneuf
Very convenient and great prices, but if a register opens up and the name tag says “AMANDA”…. let the person behind you go first
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August 2023 by Sylvia
Awesome customer service. I bought a trimmer online, and the person who assisted me took his time to register the tool and demonstrated me how to use it. He also answered my questions very politely. Thank you for your time. I'm sorry I didn't get your name to add it to this review.
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August 2023 by Erik Mackay
Higher prices, shorter hours. Love that it's local, but with its the size & limitations, just can't compete with the twin towers of hardware.
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May 2023 by John Luff
Received excellent service obtaining propane yesterday. The operator was polite and knowledgeable.I do have a favor to ask... could you call your North Reading and train them? They sent me away with a tank that was recertified in 2020. Your operator correctly noted a recert'd tank is good for 5 years.North Reading are not aware of this and it troubles me that if they don't know that basic regulation, what else are they doing incorrectly when managing a highly flammable substance...An obvious training opportunity for a) potentially safety and b) customer service since it was a bit of a waste of my time having to drive to North Andover (though you did great!)Appreciate it.
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May 2023 by Nick Gerteisen
New Review:It just keeps getting worse. I only stop in here when I am in a pinch and dont want to travel a longer way to a big box. Literally the last 4 times (not making this up) I have gone, I have been over charged at check out for items. Not the biggest over charge, 0.49 to 7-8 Dollars, but it is a theme. When brought to management, they complain "the kids dont care and dont update prices on the shelves"...well, anytime you start something with "the kids", you are saying more about yourself then your employees, plus, this is your store, you are responsible...just a poorly run spot. The location in Middleton seems to be a bit better run from my limited interactions there, so it is "possible" to run a hardware store well...Previous Review:Good selection in a pinch, but poor hours and very expensive, most things are 10-30% more expensive then they should be. This would be fine if the service was good, staff was well trained, and hours were good, but they are only 'ok' with all these attributes...
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April 2023 by Eric
I have reviewed them years ago. And here I am back here again. They seem to carry items that I can not find in other places. If your having a hard time finding some out of sorts item, stop in. The crew working there do seem to have some knowledge of what they are selling.
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March 2023 by Joseph Martin
I love this place. I wind up here somewhat frequently since I moved to the area. Way bigger than a typical hardware store so they’re likely to have what you need, but also way smaller than Home Depot where you have to wander countless aisles to find one item. I’ve bought everything from space heaters to push brooms to utility knives to measuring tapes to windshield washer fluid here. Friendly staff. Highly recommend.
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March 2023 by Joe M.
I love this place. I wind up here somewhat frequently since I moved to the area. Way bigger than a typical hardware store so they're likely to have what you need, but also way smaller than Home Depot where you have to wander countless aisles to find one item. I've bought everything from space heaters to push brooms to utility knives to measuring tapes to windshield washer fluid here. Friendly staff. Highly recommend.
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February 2023 by Ethel Walker
Great unfortunately they didn't have the grill l was looking for but they certainly have a lot of great stuff
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January 2023 by Patricia Richardson
I love this place they have so much Carhartt stuff to wear I come here every year to get my little brother a Carhartt sweatshirt or hoodie or long sleeve shirt or even a T-shirt very affordable and every time my brother wears it year after year they still look brand new
