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June 2024 by Joshua Sheehan
I have been client of Will for many years now. He consistently provides an excellent service. I had my car detailed this weekend, it was a mess after the winter and from transporting young kids. He does a great job of communicating and is always very professional. I would highly recommend Will. I have enjoyed working with him over the years and look forward to continuing being a client of his in the future.
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June 2024 by AJ Bohnet
Will was recommended to me for a car detailing. He is extremely communicative, respectful, flexible, and overall great to work with. I was extremely happy with the finished product, and when I went to pick it up, Will was there, had me look it over and valued any feedback I had about the services and answer any questions I had.
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April 2024 by Richard Zengilowski
Just had my annual detailing done by Will and, as usual, the car looks brand new. A little history - I first tried Pro Auto more than 5 years ago for a 1973 Mercedes 280SE that was very dull and faded. Will was very thorough in going over the options and set realistic expectations for the outcome. Will undersold his abilities as the car come out much better than expected. Since then I have used Will exclusively for all my cars. He is exceptionally well versed in the products and processes and patiently explains the options without trying to oversell. His results are always excellent and he is very accommodating on scheduling. I had him detail a car I was selling and am firmly convinced it sold faster and for more than it otherwise would have. I am so pleased and confident with Will’s services and practices that I simply make my appointment and let Will decide what the car needs annually. The cars always look fantastic and he never “pads” the services or the bill. Today, it’s hard to find honest, dependable, competent service providers like Will who care about their customers rather than just the money. I have a bucket list of cars I still need to finish and they will all be going to Will.
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January 2024 by Mark S
I brought my new 2024 Kia K5 GT to Pro Auto Detailing to have a ceramic coating applied to protect my investment. Will is a consummate professional and clearly communicated the available options and pricing. Additionally, he was willing to hold my car for two weeks while I was out of the country on vacation at no additional charge. He also arranged to have my car tinted which my mechanic had to double check to confirm it was legal for MA inspection (it read 37%) and said was the best tint job he has ever seen. When I returned, Will was able to meet me on a Sunday although he had to interrupt his personal plans and even offered to hold the car longer since I was leaving for another trip the following week. He also hand washed the car before I picked it up and applied protectant to the wheels. The Modesta BC-X coating on the car is stunning and I couldn't be happier. The work didn't come cheap but I feel it was a great value for the level of quality and service offered. Do not hesitate to give Will your business if you need detailing for your car and want the absolute best!!
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September 2023 by 71chevelle 406
Very good nice people and service
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June 2023 by Jeanne Abreu
My sweet , gullible , 19 year old son decided to get me a $300 dollar gift card to get my car detailed to this place for Mother’s Day. Pretty generous right! I remember thinking it was an excessive amount to have a car detailed, but nonetheless I was grateful. I proceeded to schedule an appointment after reading up on their detailing packages. First off they don’t just offer inside detailing , which is insane since most people specifically get this service to have the inside cleaned. First red flag, but whatever, it is what it is. So, I own a minivan,pricing packages for the size of this vehicle start at $450, again excessive. So I drop off my car and a few hours after , I get an estimate stating that due to the condition of the vehicle , it would cost me an additional $312. This business expected a total of $612 to clean my car! Outrageous, there is no way I was going to pay this amount to have a car cleaned. So I called and asked what I can have done for the amount of gift card, since they already have $300 of my poor sons money. Mind you, when I asked about just having inside cleaned, Mr. Castro stated it had to be a package deal, but for $325 I can just get the outside of vehicle cleaned. The outside! Lol, I can go through the car wash and get the outside cleaned for a lot less. No thanks . Ridiculous!!! Price gauging at its best. I guess since the business is in North Andover, he feels he can charge these prices. Just horrible. Consumers beware.In response to dismissing my sons intentions, in my post I called him sweet and stated I was grateful. The fact still remains that he was gullible. Admittedly he picked your business based on location, not on research. A costly mistake and valuable lesson. The manner in which I raised him, leaves me without a doubt that my sons intentions were good and honorable. Unlike Mr Castro, who decided he was going to quote an astronomical price , knowing that no one in their right mind would pay that amount, just to get out of putting in some hard work. It’s a minivan that drives four grandkids around constantly, sorry that chips and some goldfish in the carpets were to much for you to handle. Unfortunately I can’t comment on the quality of work of this establishment, but for those prices I would hope no one should expect anything less than spectacular. I just feel bad that in order for my son not to lose his money, he still has to do business with Mr. Castro and his establishment.
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April 2023 by Curtis G.
It took 2 days to get my car done on the weekend. I dropped it off on Saturday at 11am and he wasn't even opened yet. I finally picked it up at 4pm on Sunday and the job was lousy and incomplete. Waste of time and money with a lazy owner!
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September 2022 by Denise Treacy Weidel
My car was covered in bird droppings and tree sap from sitting in my driveway under a large tree. All of this was on the car for several months. Will worked tirelessly to get all of it off, as well as a full interior cleaning (with lots of dog hair!) and it is sparkly clean. Will was very communicative throughout the process and answered all of my questions quickly.
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July 2022 by Brian Kesecker
Will did a super job on my family's Hyundai Santa Fe Sport and was communicative along the way. He put in extra effort to get out stains from my boys car-seat spills that I did not expect could be removed, but were like-new after his work. He even gave me some pointers to keep my wheels from looking rusty. Five star service for sure!Services: Steam cleaning
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March 2022 by Denise Treacy
My car was covered in bird droppings and tree sap from sitting in my driveway under a large tree. All of this was on the car for several months. Will worked tirelessly to get all of it off, as well as a full interior cleaning (with lots of dog hair!) and it is sparkly clean. Will was very communicative throughout the process and answered all of my questions quickly.Services: Steam cleaning
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February 2022 by Sophia Regan
Will and his team at Pro Auto Detailing were awesome! My car came out sparkling & the inside is as good as new! Will takes his job very seriously and it shows. His team is COVID cautious making this a comfortable place for everyone! He has contactless drop off and pick up not just an option but a standard for all of his clients. I will be returning to Will again and share with friends and family!Service: Auto detailing
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January 2022 by Dorothy Doucette
They were more than wonderful to work with. I am handicapped and dont do car washes n Kevin was so quick to help me out of car n take it thru for me. I always recommend them.
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January 2022 by Charles Kasabula
Will has always done a great job on our cars, is very easy going and friendly and is very meticulous with his work. I highly recommend without hesitation.
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August 2020 by m-ok -
The owner Will is a very honest person and the world would be a much better place if everybody was honest as Will. I messed up applying ceramic coating to my car and wanted to get a quote and time on fixing my mistake. Using text trying to understand the situation Will suggested me method of fixing the issue and it worked. This guy is a rock star!!!
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February 2020 by Michael Kasparian
Did a great job on our Highlander that has had many trips to and on the beach, with multiple dogs!
