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November 2023 by Alissa Salvador
My plumber recommended Peabody Supply when I was having my tub/shower redone. I had to order a tub and surround on a tight timeline. I later discovered that we had issues with the sizing, and had to order a new size for both and return the original ones, again on a very tight timeline.Every time I came into the store, I was stressed and panicked from the ordering mistakes I had made. And every time, I walked out of Peabody Supply within about 15 minutes incredibly relieved and amazed by their extremely fast and friendly service.Alexandra at the counter was wonderful to work with and always went the extra mile for customer service. I highly recommend this place!
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October 2023 by Dan True
They know what they're doing and nice friendly and easy to deal with . It's like a family business. You get treated the way you Should be . Trust me it's not home depot.
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March 2023 by Deborah Lucci Team
Alexandra from Peabody Supply in North Andover was amazing in helping me when I decided to renovate my entire condo. She was always available, made great suggestions and was very detailed. She followed up all the way to the end. I would highly recommend her and Peabody Supply Company. Thank you Debbie
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March 2022 by Nick Krikorian
Place is great..counter people are super helpful and a plumber customer offered up some advice to me while i was in there getting a part. To the manager, please go tell counter people they are doing a great job!!!
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March 2022 by trevor chaves
Watch out they add more to your order if you don’t pay attention the person who pulled it was DREW PRANKE must of thought it was a prank ha
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March 2022 by Jonathan L
Good service
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March 2021 by Steve Cardigan
Very unhappy with the items being delivered broken!
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March 2021 by Michelle Pappalardo
As an operator of a local remodeling company, I send all our clients to Peabody Supply for their fixture selection with great confidence. I love the changes I have seen in the company recently, and our design rep. Kerry provides OUTSTANDING customer service and follow through. Our clients love her. Should a problem arise with a defective product or delivery, it is always addressed immediately regardless of the staff member I speak with.
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August 2020 by Jack S.
I recently bought a kitchen faucet and a bathroom faucet (both Kohler) and was very happy with the advice given by Dave and Diane. The Kohler products have really fine quality.....comparable, in my opinion, to the Grohe products. I would return for their quality products and service.
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March 2020 by Pika Chu
Great guys,This is the first time I went there and the people working there were great. Absolutely fantastic and very helpful.The person helping me went out of his way to put together parts for a very difficult job I was stuck with on a Friday at 2 PM.
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February 2020 by Robert P.
Stopped by and all the salespeople were busy, which was fine; however, in the 45 minutes we were there, no one ever greeted us, took our name or even acknowledged us. We left an wont be coming back.
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September 2019 by Laura C.
Wish I had paid better attention to the other reviews. Exact same experience as other people. I spent over $4,000 on items for my bath remodel, including $1,560 on a vanity alone - no sink or top included. Fine, I don't mind that as I would rather pay more for quality that will last. When my contractor went to install the vanity the filler strips I had discussed with my salesperson were missing. This was discovered when they opened the crate on a Friday morning. I called first thing as I wanted to get this taken care of before the weekend. No one there ever wants to help you unless it is their order, so they tell me she is there and will transfer me over. I get her voicemail and leave a polite message explaining the issue. No response all day long. I call again in the late afternoon and get voicemail yet again. Leave another polite message, but I'm getting more annoyed. Saturday morning I still have not heard back so I call again, and am transferred to vm AGAIN. I call back right away and explain I have already left 2 voicemails and want to talk to anyone who can help as I know they are closed Sunday and Monday. I explain the issue and the woman says she can't call the vendor now as the vendor is closed weekends (which is why I called twice on Friday) and they are closed Monday, so it will be Tuesday earliest. Her guess though is that the filler strips would not be able to be sent to me for another MONTH. I already waited 5 weeks for the vanity. This woman says she will absolutely have my saleswoman call me right back, she's finishing with another customer now, blah blah, blah. All day long, no call. Finally at 3:45 the phone rings and I am upstairs so just miss the call. It is my saleswoman, finally, telling me I can go to Home Depot, find a strip of wood, and bring it with a drawer to the paint store to paint match it. So happy I spent that much on a vanity to slap some random wood on the side and hope it matches. No apology for not ordering it in the first place, no apology for this inconvenience. Only a warning that she is only around for another 15 minutes and then out on vacation for a week. I literally call her RIGHT BACK and the phone rings and rings. I call a second time and when someone finally answers and I ask if she's there they say yes, transfer me, and I receive...voicemail!!! Surprise! Saying she's gone for the week! Customer service here is appalling. In contrast, I had my kitchen remodeled last year working with a kitchen specific shop and the woman I worked with there literally returned every phone call or email to her within an hour TOPS. She forgot to order one piece during the course of the work (mistakes happen), and not only did she apologize profusely, she rush ordered the piece to limit the inconvenience. That is how you do business.
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September 2019 by Mary Jo Griffin
At the first anniversary of the Columbia gas explosions I just want to thank you folks once again for your help. When my heating contractor of 13 years decided to price gouge and I asked you folks for recommendations, within minutes you gave me names - I received immediate help, had a new electric water heater up and running - and a new boiler before winter officially arrived - thank you again for your great support! A REALLY satisfied customer!
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March 2019 by Martin Cilwik
Attentive service
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March 2019 by Travis NSK
This place always has a line of plumbers waiting to order 100 parts each...with it seems one guy working the counter. I find it funny due to they have 3 computers/registers. If you dont want to waste your time, always order/go get the parts you need days ahead of time.
