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January 2024 by Wally Foote
I been getting my medication here for several months and still dosen't show anything on the web site so why bother
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January 2024 by IVXI CO.
I called was disconnected a few times due to horrible prompts. Then finally I spoke to Dina. She was soooo rude and nasty immediately told me she didnt have any of the type of medication i was looking for. I needed her to pull my prescription from another CVS so i could get it picked up just as I did last month. Then tells me that im not a regular customer there so she will not be doing anything for me, although she now sees in the system that she does have some of the medication I was looking for but only for her patients not for me. I told her no other pharmacy has it and she said thats not her problem. I asked her why she is being rude and she said I was rude because im asking too many questions. She said she doesn’t have to help me and she was being extremely condescending. I have the right to get clarification and she said she doesn’t need to help me. I dont know the issue I did the same thing last month in December and it was a smooth process. She needs to be fired immediately and I will be calling the corporate office about this! Good luck in life, your in the wrong profession Dina! You are dealing with sick people you should conduct yourself with more compassion! Your attitude is a disgust to the North Andover community!
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December 2023 by Alexandra Buonfiglio
Horrible customer service. Text messages say they received my prescription request, but the woman on the phone tells me "they have never heard of my name before so they can't help me."
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November 2023 by Sonia C.
If I could less than one star, I would. This is the worst CVS I've ever been to. My doctor sent a prescription on Monday, 10/30/23 for a medication that I needed to start taking immediately. I called daily to check on it and was told it would be ready and that I would receive a notification via text. It is now Friday, 11/3/23. I called early in the morning and was told they don't have insurance on file for me which made zero sense because I had a script filled two weeks ago and nothing has changed. I asked if I could give her my insurance information over the phone and she told me she didn't have time to do that and I should just bring it with me when I pick it up. She said she was filling it for me right at that time. 2 hours later I received a text that it was ready. Let me not forget to mention this female pharmacy tech was talking poorly about a customer being late to one of her co workers while on the phone with me and stated that is why she ignored him. Four hours after receiving the text to pick up the script, I arrived to the drive thru and was told that my insurance was cancelled. What?! I went home and called my insurance. She assured me the insurance was active and asked if I was going to the North Andover CVS. I said yes. She chuckled and asked me to hold while she called them. When she got back on the line she said that they were billing it wrong and when she told them what to do, she could see the approved paid claim come through. Told me I was all set to go back and pick it up. The insurance rep also told me the co pay would be $5.95. When I arrived again to 109 Main Street, the male tech said they have one ready. Then he comes back to tell me it WASN'T ready. But wait, he just told me it was and I explained I received a text hours ago that it was ready. He told me to circle back around in 10 minutes. I waited 15 minutes and went back through the drive-thru. The same tech told me he was having issues with their system. Then he states the co-pay would be $36.95. I just confirmed with CareMark that my co-pay would be $5.95. Then the female voice I spoke to earlier in the morning chimes in to say that she told me to come in with my insurance (that they've had in their system since July). I repeated that I went home and called CareMark and received confirmation that I'm all set and the script was approved. At this point I had enough of their deliberate rudeness and snarky responses. Told them to forget it, I'm going to a competent location and never coming back to this location again. I could hear them laughing as I drove away. When I got home, I called CareMark back and explained the whole situation again. The rep called 109 Main Street and after talking with the tech, he learned that all of the issues were from her entering my insurance information incorrectly and also that she set up the script as a self pay and it wasn't billing through my insurance. Come on now! This lack of attention caused an enormous inconvenience for me and others. Listen, I get it, CVS is short staffed, but the kind of people they are employing at this N. Andover location are awful. Zero customer service. The whole time I felt this was a game of cat and mouse and that they were enjoying every minute of it. Wow. What happened to work ethic, attention to detail, empathy and being a genuine customer service representative?!
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October 2023 by Lauren L
Pharmacy is super rude and give attitude over the phone.
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October 2023 by Amanda C
I booked and appointment three weeks ago for vaccines. I checked in and waited in the waiting room as the link sent to me said to do. Waited 25 mins and went up to the counter. Before saying anything a woman further away yelled “are you here for vaccines”. So obviously she knew why I was there. She starting laughing when I said how I’ve been waiting and saying “well I have no way to know you’re here” even though she obviously did as she also already had my name. She then also complained that she had to leave what she was doing. I needed up wasting 40 minutes and left with no vaccines.
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July 2023 by Jessica Gonzalez-Santos
I have to stay that I work for a doctor's office and as a professional my job is to assist patient's with prior authorizations and anything else that is required of me. Today I called the pharmacy and spoke with a Kathy - pharmacist possibly a pharmacy tech. I called the pharmacy to get patient's insurance information and this woman was extremely rude to me. Read off the numbers as if she was running a freaking marathon. Extremely unprofessional. A lot of us who work in the healthcare field are always busy. You treat people the way you want to be treated. If you hate your job that much then you shouldn't be working with patient's or any other healthcare professional. You have an obligation to tend to all types of phone calls. We are in the same business no need to be rude. You were not at all pleasant and should be reprimanded by your higher up supervisor for your unprofessionalism. The way you treated me is probably the same way you treat your patients.
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March 2023 by Deepak Patel
Worst store ever. We had really bad experience that store when I was purchasing some over the counter medicine with manufacturing coupons. I had two coupon and two product when I gave coupon they just said we can not use coupon you can go now because we have line. And I literally felt so embarrassed in front of everyone. They have to learn customer service. Never and ever go to that store again and want to change proscription to other pharmacy because of only front store employee and managers. They are so rude. Unprofessional service and attitudes.
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November 2022 by David Whittlesey
Went at 3pm for covid tests. Supposed to have rapid result in 15 minutes. Hour later nothing. I call but they have an automated voice trap that does not recognize the word pharmacy. They have lost my business. Several hours later i get corporate on the phone to find put the gave me the test that takes 2 days, because who doesnt want wait? I will go to walgreens tomorrow. Turns out I got the more expensive test. What a surprise.
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October 2022 by E Money
Got to my drive-through Covid test appointment 15 minutes early. They were 10 minutes late and told me that they were sorry about the wait. Then they proceeded to have me wait another 20 minutes while they finished up their conversation. They never gave me the test. I get that things are different now, but why not just communicate with the person who is waiting with a fever and chills? I started to fall asleep and decided it was safer for me to just go home. Thanks for nothing!
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June 2022 by Randy Howard
Pharmacist is very rude dont want to fill a script that can cause my girl to go into Seizures not happy with this place one bit and then the little comments from the pharmacist un called for happened on 5-27-2022
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June 2022 by Sarah
John was so helpful. He helped me find my favorite shampoo. Will be returning:)
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May 2022 by Veronica A Soto
All I can say is that a young lady by the name of DESTINY, is one of the most pleasant employees there. I hope that CVS as a company shows their appreciation for such employees. I also noticed Destiny, moved up to the management team and she more than likely worked very hard to acheive that. I hope she is valued and compensated accordingly.
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May 2022 by Noel Hernandez
This is one of the worst pharmacies I have ever had the misfortune to deal with. Ever since I move to the are about a year ago I have been using this pharmacy and they have rarely if ever updated me on my scripts. I have to take several important prescriptions on a daily basis and if I don't I risk my health in a drastic way. This Pharmacy however have treated it like its no big deal when they are unable to fill it and say they place a special order but fail to inform me that several days later(sometimes over a week later) they still don't have the script for me. I always have to reach out to them and after waiting on hold for over 10 minutes they act like its no big deal and there's nothing they can do. I asked what about reaching out to me and providing me and update on the process at least every other day or something. The rude Pharmacist Dina I believe was her name dismissed me like whatever take the amount we have or leave me alone this is just horrible customer service overall. Stay away from this pharmacy if at all possible.
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April 2022 by The Epicnoob Gaming (The Epicnoob Gaming)
I paid 20.99 for a USB flashdrive that costs 6.99 on the company's website, extremely overpriced. Im never purchasing any electronic devices here again. Same thing for their other devices, their keyboards and headphones, and all mini SD cards are all so overpriced, its insane. Usually the price is either double or beyond triple the actual price. How do they get away with this, i have no idea how they sell these products.