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March 2024 by Bridget Rymanowski
Given the choice, go to a different pharmacy. Wait times on the phone just this week have been over an hour and hung up to try again three times. Going to stop in person to have my question answered on ETA of a refill.
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December 2023 by Colleen O'Connell
The pharmacy is terrible, highly recommend going elsewhere.
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September 2023 by Kelly Angelo
It's Walgreens I'm not a big fan. The girl was as helpful as she could be I only went there to print some pictures.
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September 2023 by Tina S.
We switched from the Walgreens in Foxboro to this one for two reasons: 1) because it is closer to our home, and 2) because the pharmacy staff are helpful and consistent. It is also less crowded so we don't usually have to wait in line at the pharmacy counter. The store is clean, well stocked, and the staff is friendly.
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June 2023 by Ben Cochran
Good stuff right here
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May 2023 by Amy Francella
very convenient having a store in town, but the pharmacy is plagued with delays and the communication regarding the delays is non-existent.
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November 2022 by Beezo Bull
Pharmacy severely understaffed. 10+ minutes on average to talk to a pharmacist on the phone. Constant prescription holds and you have to call and push them to make a 1 minute call. If you don't, you will be days without having your medication. I never had this problem at CVS for over 25 years of being with them. 1 time I needed to call to resolve insurance issues. With Walgreens, I have to call almost every refill and wait days for it to be filled.Today I called and was told they didn't have time to call the insurance. So 4 days sitting on med hold and nobody was available to make a phone call? Worst pharmacy I have ever used. I recommend using CVS in Millis, because they staff their pharmacy. This one has only had 1 pharmacist and 1 assistant on staff when I have gone there. I can only imagine what policy is for this. Fill everything that automatically goes through and ignore all needing approval until the customer keeps asking where their prescription is and why is it taking days for approval, when every other pharmacy has filled them same day for 5 years.
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September 2022 by Brian T.
Store is nice and clean and staff is courteous, but the location is severely understaffed, especially the pharmacy. If someone is ahead of you and is having an issue, rarely is there another attendant available. You will wait in line no matter how prolonged the customers issues are ahead of you.The pharmacy takes forever to process things because there is one pharmacist and one assistant for 10's of thousands of prescriptions. And the thing that really kills me is, several times I was waiting for meds and the refills ran out. They don't even call to replenish refills like the much better other chains do. If you have insurance issues or verifications, expect your med status to be on hold for several days, as they don't have the staff to follow through unless you call to hassle them.If you need to call in... Forget about it. I hope you have a headset and a pocket for your cell phone. Waits are on average 15-30 minutes. The hold is longer than most tech supports.Mail order... The biggest hassle I've ever experienced to date. The internal system talk to Alliance (Who they use). but the customer side Walgreens website leaves the patient in limbo until the medication is mailed. You don't know if your prescription got submitted/transferred, is in process etc... And if you sign up for Alliance web access with your Walgreens account, nothing is listed. All you have is Walgreens records. And the website is clunky, no place that lists all they have of yours, etc. It's very poorly designed and not current with anything outside of the store.*Synopsis: Walgreens overall appears to act like a discount store chain, but charges premium prices. It has been nothing but hassle since I transferred my prescriptions, where my previous pharmacy took care of the medication process. I figured I would save a few bucks on home delivery since I am disabled, and it is in my home town, but after nothing but delay, dropped balls. me doing all the legwork to give them money... I am going to transfer all my stuff back to CVS in Millis and pay the $5.99 to get them home mailed. For me, I am paying 30x that a month in my own hourly rate to save 6 bucks. If you don't mind spending hours on the phone resolving things they should handle, then maybe that $6 is worth it for you.For me, about the only money they will be getting is the odd gallon of milk if I run out once or twice a year.
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July 2022 by Kyle Leavenworth
Better than the one in medway
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May 2022 by Thin Red line
Better than the one in medway
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April 2022 by NPC Energy
The biggest chain store you’ll find in Norfolk, MA. This town is allergic to anything fun, so bumming around a Walgreens is the best you’ll get.
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September 2021 by Roger T.
Garbage pharmacy. Drove 45 minutes for my covid appointment for them to say sorry we have no more. First off I HAD an appointment. Secondly thanks for the lack of common courtesy to call me and tell me it's cancelled. Ignorant useless employees.
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June 2021 by Michael Bussiere
Horrible pharmacy hours
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February 2021 by Daniel Boone
I've been going to this pharmacy for years but no one ever told me I was eligible for my pneumonia shots. I went in for my flu shot and then the new pharmacist Lorrena explained I'm eligible to receive my pneumonia and shingles vaccine! She was very thorough and wonderful and to top it off I barely felt both shots! Overall I'm so very pleased with everyone there!
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November 2020 by Margy Ikenberry
Who knows what my experience might have been? I’ve now tried 5 times to get a live person from the pharmacy on the line, and am disconnected every time. #notgood
