Carvana Norfolk is a business where customers report a mix of experiences, heavily influenced by the helpfulness of the local team contrasted with frustrations in other areas. The process of selling a car is described as quick, easy, and straightforward, with a personable team providing a great process and a great offer without pressure. For buyers, the actual condition of vehicles can be a concern, with some reporting that disclosed imperfections were not spot on and were much worse than listed, including unreported scrapes, dings, scratches, and worn tires. Some multipoint inspection assurances are questioned when issues like blown speakers or delayed headlight function are later discovered. However, the staff at the Norfolk location itself receives consistent praise for being amazing, great, pleasant, and professional. They are credited for providing an excellent human experience, going the extra mile, and being very friendly and helpful. In specific instances, the team found solutions, walked customers through the entire process, and helped overcome problems created by the call center or system issues, which some found not good at all and unhelpful. A delivery driver is also noted as awesome and professional. While the broader Carvana experience can involve delays, cancellations, or disappointments with vehicle condition, the local Norfolk team's efforts to be patient and personable often salvage the situation, leading many to still recommend the business based on that positive in-person interaction.
Sold my car to Carvana on 9/15/25. The process was straight forward. Answered the questions honestly and uploaded all required documents prior to the appointment. We worked with Eric and the process took about 15-20 minutes ... could not be happier. After the appointment even received an email reminding me to cancel my... read full comment
February 2025
Process was amazing and easy. Our advocate Jordan from CT was outstanding. I highly recommend
February 2025
Just sold my car to carvana and it was so quick and easy!!! Thank you so much to this team for being personable and making it a great process. I felt no pressure to buy from them and in fact didn’t but they purchased my car for a great offer. Thank you! Now it’s possible for my growing family to have a bigger car
