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10:30AM - 5:30PM
757A Beacon St, Newton
Watches
“We have been customers of this local establishment for nearly two decades. Nearly all of our requests have been to replace batteries in watches. Never has there been a problem, which some reviewers seem to have experienced.One fine mechanical watch, a Breguet, was brought to Mark and Nina after the person who sold it to us "pre-owned" could not repair it after two attempts and nearly $1000 in charges. Mark correctly assessed that such a watch should be shipped to the factory in Switzerland for proper repair. That was handled expertly by them and relatively promptly, considering the backlog at the factory, and the charges, while more than $1000, were quite reasonable. The watch has functioned perfectly since that time. The most demanding request was for Mark and Nina to tackle our nearly 50 year old Atmos clock. Repairing these amazing devices, which are the closest thing to a perpetual motion machine, is not for the faint hearted, but Mark is an expert. Indeed, his repair was faultless the first time and it has stayed so for quite a long period. Again, the charge to repair it was far less than that quoted at the Longines service facility in Texas. Mark often has a number of used Atmos clocks for sale, so it's quite obvious that he has extensive experience with their delicate mechanisms. In summary, I am sorry there are reviews posting negative experiences by others over the years. I felt it only fair to indicate that Nina and Mark, in our opinion, are completely honest and very fair in what they charge for their work. We truly appreciate such fine service!”
“Ive bought and traded many , many watches from and with Joshua and his excellent crew and have been to the store in Boston. There is no better place on earth to buy or trade your watch. They are honest, knowledgeable, and will always go above AND BEYOND to make things perfect. Better than any other dealer large or small around.”
10AM - 4:30PM
429 Washington St, Boston
Watches
“Could not recommend EB Horn Jewelers enough ! I was in urgent need of a ring resize and they were incredibly helpful and kind. High quality and efficient service in a lovely and supportive atmosphere - a huge thank you to everyone there!”
“Visited the store today with a watch that needed inspection and potential repair. Chris first wanted to make sure that it wasn't a battery issue, so he offered a free battery replacement for me. I will definitely go back whether my watch will need to be fixed or just to change the battery again - this time I will be sure to pay him for it! Outstanding, customer friendly service.”
“Came here because I liked the pink face seikos. Nina and Garett were both super informative and friendly telling me all about the different materials and history behind the company and ultimately helped me buy my first watch. Thank you both!”
“I brought in an antique ring in to get it resized. The ring's intricately designed, so I was initially hesitant to do any work on it because I didn't want it to change the look.I was blown away by the quality, care and craftsmanship that went into this job. I felt so comfortable knowing that the ring was in good hands. The resizing was seemless and now I can wear it all the time.I am so happy to have found GVS! I plan on bringing more pieces in soon!Thank you again!!”
“Incredibly caring and honest people. I had wanted to upgrade my diamond ring for my 10 year anniversary. I even said what if I bought a lab diamond instead and Michael said do not do that! Do not get rid of your natural diamond even though I make more margin on lab diamonds because they are so cheap for me to buy in comparison to naturals. Michael told me to keep the diamond because it was blessed at my wedding and sentimental to my husband, and instead he would create the setting of the diamond I wanted which was oval instead of round. Michael was incredible and the ring is stunning!!! He worked so hard in making sure I’d love the ring. This family is incredible.”
10:30AM - 5PM
85 Worcester St, Natick
Watches
“Ronen was a delight to do business with this morning. I came in to sell a Krugerrand my father gave me 30 years ago! Ronen educated me on how gold bullion value is determined and on the factors involved in buying and selling it. I left confident that I received a very fair payment for my coin from a very honest and professional business owner. From the great reviews here, I guess a lot of you agree with me!”
11AM - 7PM
404 Legacy Pl, Dedham
Watches
“Susan has been a fantastic help! My mother and I picked out a beautiful birthday gift for my sister’s 32 birthday coming up and Susan was knowledgeable, kind and reasonable. I can’t wait to come back and work with her again. It was a great experience! Thank you again Susan!”
“Fantastic Service! Brought my watch in with a damaged axel 10 days before the warranty expired. Watches, Etc. repaired it quickly and wouldn't let me pay - honored the warranty without question. Great experience, lovely people! I wouldn't go anywhere else.”
“Joseph Gann Jewelers is the best. We have worked with Matt Gann since 2010 on 4 rings: An heirloom blue sapphire and a ruby that were each set into pre-existing settings and (a decade later) a tourmaline and white sapphire that were set into custom mounts. Each of these rings is beautiful and the finished product suits each stone perfectly. I cannot say enough wonderful things about working with Matt Gann: He is the epitome of trust and courtesy; we have never felt rushed through the selection process; and when we brought in less conventional gemstones for setting (a huge tourmaline and a white/blue-gray sapphire) there was a great feeling of collaboration and mutual respect. Without needing to say much, Matt understood our vision as well as each gemstone's unique properties. In other words, he allowed/allows everyone to shine! I receive tons of compliments on my tourmaline ring (from 2021) The setting had to be designed and made from scratch to accommodate the stone. The result is stunning. The design is Joseph Gann, and it's perfect! Don’t be afraid to go custom! It’s worth it! When we picked up our most recent collaboration earlier this month (a white sapphire ring in an art-deco style) I was overwhelmed with joy…it was gorgeous and much more opulent than I expected for a simple setting (hard to capture in photos). I wear all four rings from Joseph Gann on regular ‘rotation’ and with each one so different from the other, it’s hard to believe that they come from the same jeweler. However, there is one thing common to them all: Outstanding Quality. We are so pleased to have Joseph Gann as our jeweler and look forward to working with Matt Gann again in the near future.”
10AM - 5PM
60 Central St, Wellesley
Watches
“Excellent service and professional staff. Alex was amazing and very knowledgeable. Will look forward to return for more time pieces. Nancy is extraordinary manger who is kind, caring, and knowledgeable of time pieces.”
11AM - 4:30PM
142 Newbury St, Boston
Watches
“10/10 recommend, Jared is amazing! We got our engagement ring here and it's absolutely perfect in every way. Their products are so unique and beautiful, service is always phenomenal. Can't wait to go back and get our wedding bands here!”
10AM - 5PM
39 Newbury St, Boston
Watches
“I worked with Susan, who is definitely the most knowledgeable person I talked with on my watch search. Visited Shreve, Crump & Lo twice and purchased on my second visit.First visit, I shared a little about what I liked and had seen elsewhere. Susan brought out a variety of watches in multiple price ranges. This visit was so important as it helped me decide how much I was willing to spend. Susan also got to learn what I was looking for.In between my two visits, Susan texted me a video of a watch she thought I'd love. I scheduled an appointment to come back and in fact she had it spot on. This watch is/was perfect and I purchased it on my second visit! Still though, on my second visit, Susan was very patient as I tried on multiple watches.This was such a positive experience that I will be a lifelong customer.”
“My Apple Watch’s screen came off and where the Apple Store said I’d have to buy a new one I got it fixed here for $15 and in 30 minutes! I’ve gotten watch batteries changed here before as well and have had great experiences!”
11AM - 5:45PM
8 Newbury St, Boston
Watches
“Would like to thank Michael and staff for always treating me like family. When I'm doing business with Michael and staff I'm amongst friends. I've known Michael and Brandy for years and I've always received gold star customer service. I can't thank you enough for getting me into the new Rolex Explorer . I'm beyond elated with this new watch.”
“What a pleasant and welcoming experience I had at the AP boutique in Boston! Christopher is the best. He took time to provide me information on the lines of watches, features, availability and the process. I even tried a few chronographs and their Code line. Extremely happy with my experience with this boutique and look forward to a purchase soon.”
“I recently picked up two custom pieces from DePrisco Wellesley. I’m gobsmacked with how the pieces exceeded my expectations. Every single person in the store is incredible to work with. I have worked most closely with Judy who is patient, knowledgeable and fun to work with.
We have one more custom piece in works and I am so excited!
The women in the store were also so helpful in offering advice on how to care for a natural emerald piece I got from another jeweler.
I have also gotten vintage pieces of my mother’s repaired here and they looked more beautiful than they did originally.
6 out of 5 stars!!”
“One of the best stores, amazing customer service, have an amazing inventory. First ones to have fenix 8 in orange spark when everyone else was out of stock. Also amazing staff that is very knowledgeable”
“extremely good experience, they go the extra mile to make sure every customer feels welcome, informed about the brand, and leaves satisfied. Mathew Moser, the store manager gave me a great experience and I will be back soon. 10/10 recommend”
10AM - 5PM
333 Washington St STE 515, Boston
Watches
“I’ve been buying from Nicole for over 10 years and her knowledge and expertise is evident in every piece of jewelry she creates. She gets the job done! Thank you”
“DeScenza is a fine example of customer service with the family feel experience. With a great variety of ready to wear pieces and gift wear for any occasion! No other place I would trust!”
11AM - 6PM
24 Newbury St, Boston
Watches
“I’ve never bought a watch from this place but as I aspire to, I’ve visited the store a few times and was met with the most passionate and inspiring people. Excellent store!”
9AM - 5PM
20 Park Plaza, Boston
Watches
“Lux Bond & Green has been a part of my family's life since I was a boy growing up outside of Hartford, CT. It was our destination when we wanted a loved one to know just how special they were to us -- - engagement rings, wedding bands, wedding day pearls, diamond earrings for that special anniversary -- I always turned to Lux Bond for their help in finding the right gift. And nothing announced a present more elegantly, than a beautifully bow-wrapped box from Lux Bond & Green.We have always had quality experiences when working with the Lux Bond staff, but our past several experiences with Karen Blum have set a new standard in customer relationships, not just at Lux Bond, but for all fine retailers. Her enthusiastic and tireless support is unmatchable, and she offers her experienced advice in such a warm and graceful manner that one believe's they are working with a dear friend. I thank the owners of Lux Bond for employing a concierge jeweler that truly understands the meaning of "concierge service" and provides it at the highest level. She not only represents Lux Bond brilliantly, but her partnership with her customers is remarkable. Thank you, Karen for another extraordinary experience -- my wife is in love with her ring -- months in creation, you delivered perfection. Thank you again, and cheers to you for all your help.”
“I met with Alan to sell some old unwanted jewelry. He was very professional and knowledgeable. I was pleasantly surprised that he gave me a very good price for my unwanted pieces. There was absolutely no nickel and diming which was great.”
“The owner Levon is a sweet and honest man. Really enjoyed shopping at his store. He makes gorgeous gold and silver (with diamond) jewelry, and everything in the store is well-priced. He and his store have my highest recommendation!”
10AM - 5PM
333 Washington St #421B, Boston
Watches
“I would definitely rate my experience at Cambridge Jewelry a five. Jim was extremely helpful and answered all our questions, without hesitation. My fiance and I are extremely pleased with our purchase. We will be back for sure. I tell everyone I know, who is looking for jewelry, to go see Jim.”
“Have now had two old watches serviced by the team at Village Watch Co: A Seiko Pogue (6139) and a Rado NCC 101. Neither watch would be serviced by the Company anymore and most watchmakers won't touch them given how hard it is to source parts. Both are functioning beautifully.”
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“I gave my fiancé some ideas about the ring design and stone that I wanted, and then he worked with Tim to create the final product so that it would be a surprise to me. The ring is absolutely gorgeous-- I still find myself looking at it all the time and it has been weeks since the proposal! The ring is more lovely than I even imagined, which I am thrilled to say since I plan to wear it forever! Thank you Pageo and Tim for making my vision an even more beautiful reality!”