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January 2024 by Johanna G.
I rationed my medication so I could skip pick up last month. I can't even begin to explain how frustratingly understaffed this pharmacy location is. Wallgreens needs to figure out why no one wants to work at this location and fix it. The wait time ranges from 10 minutes to an hour depending how many people in front of you have an issue which always seems to be happening. Don't bother calling because they won't pick up. Every person who works here is doing their best and it shows but it's clear they need help.
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January 2024 by Jackie Kennedy
I was surprised at the disappointing customer service today after being a long time customer. The 2 women at the pharmacy were unprofessional and challenging to communicate with- fortunately the other pharmacist who finally helped me was kind and helpful. I hope that the manager there reads this and considers remediation of the situation. I’ll be taking my business elsewhere.
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December 2023 by Chuck Werber
The service here is criminally bad.After not receiving a prescription refill for a full week, and unable to reach them by phone, I dragged myself out of bed and went there in person. The pharmacist was no help at all. She said they were all out and never informed me of the possibility to have the prescription transferred. Going to this Walgreens pharmacy can be detrimental to your health. It was to mine.
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November 2023 by Josh T
The pharmacy here is a joke. Always waiting 20+ minutes every time I pick up a prescription, and they always have only one person doing checkout. The only reason I’m giving it two stars instead of one is because the store section has a lot of options. Do not go here for prescriptions.
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November 2023 by Angelo G.
This is the worst pharmacy I have ever had to deal with. They don't answer the phone. Medications are never ready you come the next day to pick up the prescription and they always have some kind of excuse why the medication isn't ready. DON'T USE THIS PHARMACY YOU WILL REGRET YOU EVER DID. This is why Walgreens keep shutting stores. They are horrible. STAY AWAY!!!!!!!!!
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September 2023 by Michael E.
Incredibly inconsiderate staff. This location is clearly on the verge of closing and Walgreens seems to be giving up as a company.
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September 2023 by Will G.
Have shopped at Walgreens for many, many years and have always been happy with their service until now! I placed an order for delivery from the store on Washington Street in Newton. It was for two boxes of Pepperidge Farm cookies and 3 12 packs of Diet Coke. The driver only picked up and delivered one box of cookies. I spoke to the store manager who said he would refund my money. He didn't! The charges included the recycling charge, the delivery charge and a tip for the driver. REALLY! The manager also told me that since it was an e-commerce sale he could not do anything about it.. So, in the end, I ended up paying $30.05 for one box of cookies and that doesn't included the $4 in Rewards I was putting towards my purchase. The manager said that he would refund my money. HE DID NOT DO ANYTHiNG, and yes I have the receipt...
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September 2023 by R C
There was a Walgreens about a mile from this location that was shut down post Covid. The store shut down was smaller and older but oh so much better. It was better stocked l, staffed well and with a great store manager. This store on Beacon probably looked great on paper to someone making a decision - larger, bigger pharmacy, privacy rooms to conduct vaccines - but it is poorly run. Some cashiers are great while other make it seem like a chore to take your money. Pharmacy is also hit and miss. I have been a loyal Walgreens customer for a long time. For the first time in 20 years I have started to go to CVS.
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September 2023 by Cynthia zhengyun qi
Should have read all the reviews before scheduling my vaccine with this pharmacy. The wait is always excessive. It took me over an hour wait to get my vaccine. Very different experience at CVS. You will be better off wait longer or take vaccine with a pharmacy that’s further away
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September 2023 by Kirsten P Smith
Clearly massively understaffed in the pharmacy department. It's literally impossible to get a pharmacist on the phone, and there are usually long lines of disgruntled pharmacy customers when I go in. When they first opened, they were great. Not anymore.
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August 2023 by Grace C-P
Stay away from this pharmacy unless you want to lose hours of your life. This place should be either shut down or have adequate staffing put in place.Agree with the review below me. This pharmacy is negatively affecting people and sending them to the emergency room, or in my case, urgent care.The longest lines and the slowest fulfillment that I have ever encountered at a pharmacy. You will routinely wait in line for 30 minutes only to get to the front and realize there is some "issue" with them fulfilling your order (even after being notified through their system that the order was ready).Transfers from another pharmacy (CVS) are a nightmare and they will blame any transfer issues on the other pharmacy. It takes DAYS. They will make you personally call the pharmacy to push the order through, and then claim they haven't received it. Then, because they “haven’t received it”, your order goes to the bottom of their queue!!! Rinse, repeat. A nightmare.Do yourself a favor and use another local pharmacy or the app Capsule that delivers.
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August 2023 by Grace B.
Stay away from this pharmacy unless you want to lose hours of your life. The longest lines and the slowest fulfillment that I have ever encountered at a pharmacy. You will routinely wait in line for 30 minutes only to get to the front and realize there is some "issue" with them fulfilling your order (even after being notified through their system that the order was ready). Transfers from another pharmacy (CVS) are a nightmare and they will blame any transfer issues on the other pharmacy. It takes DAYS. They will make you personally call the pharmacy to push the order through, and then claim they haven't received it. Then, because they "haven't received it", your order goes to the bottom of their queue!!! Rinse, repeat. A nightmare. Do yourself a favor and use another local pharmacy or the app Capsule that delivers.
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July 2023 by Oliver F
The pharmacy makes clerical errors that frequently result in them refusing to give you your medication. This eventually resulted in an emergency room visit for a member of my family. Protect your health -- have your prescriptions sent elsewhere. There is a CVS just 2 minutes away with no such issues.
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June 2023 by Lionel Fergis
The pharmacy is unable to meet the needs of the public. The staff is overwhelmed and has been since Walgreens closed its store in Newton Centre two years ago. It can take hours -- sometimes days -- to fill a simple order and orders placed online are rarely ready for pickup at the time stated by the system.
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June 2023 by Paul C.
I have been going off-and-on to Walgreen's Pharmacy on Beacon Street Newton for many years. In my opinion, it is among the worst pharmacies I have ever dealt with. Though the staff is very polite and friendly, the pharmacy is grossly understaffed. The pharmacy hours have been cut back substantially, leading me to believe that the corporation is not willing to offer sufficient monetary and benefit incentives to attract new employees (I acknowledge that there is a shortage in that field). The lines inside are very long in the pharmacy. Additionally, the phone system is terrible, allowing a caller only certain choices among reasons why you may be calling; for me, oftentimes, my reasons for calling, not being among the choices. I have to trick the system to to get someone to pick up the phone. On a few occasions, someone has picked up the phone and immediately hung up. I've had prescriptions that were called in from my primary care office that Walgreens claimed were never received (I can't verify that they are correct, but, my doctor's office has strongly suggested that the prescription orders were previously sent over there; my physicians office going out of their way to re-verify the fax number with me; informing me of the date and time the order was sent. Someone on a neighborhood, online service suggested another rWalgreen's that was located nearby, recently closed. One would have assumed the employees would have moved to this one, but, I have never verified that the other, nearby one, closed. FYI, I have only been going to the Beacon Street Newton facility because my health insurance plan disincentivizes me, if I was to go elsewhere.There are much better pharmacies to be had locally, including a smaller, more more-and-pop facility, where I go for my vaccinations. When my health insurance is up for renewal, I plan on making the switch from Walgreen's, because I believe my insurer has negotiated with another large pharmacy chain, for me to use that one. I wish it was the neighborhood chain, which has a facility in Newton Centre, and is opening one up in Newton Highlands, from what I understand.Stay away from Walgreen's, if you can, unless you are willing to put up with potentially, similar service!