-
December 2024 by Shideh Amirifeli, MD
An amazing pharmacy, very helpful, I always refill my medication here. My questions always being answered very thoroughly
-
November 2024 by Ben Zh
This Walgreens pharmacy should be checked for fraud. My mother was just released from hospital and she needed 100 grams metoprolol. The w american pharmacist said that they don’t have 100 grams. He said that my mom has two options: either pay from her own pocket for a lower dosage (since ehe said my mims insurance will bot cover lower dosage) or to come back in in Monday (in two days). My mom would die without this medicine of she waits till Monday. I said: “no. There is a third option. Please send prescription to another non-Walgreen pharmacy nearby”. Right after i said that, the pharmacist went to talk to the manager and … magically they found 100 grams of metoprolol. So… do they lie all the time to customers to make them to pay from their own pocket? This pharmacy should be investigated and I will be filing an official complaint. PS I sam many times in the last pharmacist saying that insurance would not cover it and asked to pay out of pocket when insurance would happily cover it… there is a scam going on.
-
November 2024 by EDDY KLEIN
NO PROBLEMS AT ALL.
Rx IS SLOW
-
September 2024 by Dan Kossmann
Management of this store should be embarrassed. Wait times are always long only to find out your prescription is not ready yet. It is chronically under staffed and the staff disappears frequently with no explanation. It is also filthy. Walgreens profits are down which they blame on inflation….no it is because of your very poor customer service.
-
March 2024 by Peter Demick
Pharmacy on hold for one hour and three seconds and finally hung upAnd was told from the beginning that there was one person ahead of mePharmacy itself is reliableIt’s just the underserved phone interaction
-
January 2024 by Johanna G.
I rationed my medication so I could skip pick up last month. I can't even begin to explain how frustratingly understaffed this pharmacy location is. Wallgreens needs to figure out why no one wants to work at this location and fix it. The wait time ranges from 10 minutes to an hour depending how many people in front of you have an issue which always seems to be happening. Don't bother calling because they won't pick up. Every person who works here is doing their best and it shows but it's clear they need help.
-
November 2023 by Angelo G.
This is the worst pharmacy I have ever had to deal with. They don't answer the phone. Medications are never ready you come the next day to pick up the prescription and they always have some kind of excuse why the medication isn't ready. DON'T USE THIS PHARMACY YOU WILL REGRET YOU EVER DID. This is why Walgreens keep shutting stores. They are horrible. STAY AWAY!!!!!!!!!
-
September 2023 by Michael E.
Incredibly inconsiderate staff. This location is clearly on the verge of closing and Walgreens seems to be giving up as a company.
-
September 2023 by Will G.
Have shopped at Walgreens for many, many years and have always been happy with their service until now! I placed an order for delivery from the store on Washington Street in Newton. It was for two boxes of Pepperidge Farm cookies and 3 12 packs of Diet Coke. The driver only picked up and delivered one box of cookies. I spoke to the store manager who said he would refund my money. He didn't! The charges included the recycling charge, the delivery charge and a tip for the driver. REALLY! The manager also told me that since it was an e-commerce sale he could not do anything about it.. So, in the end, I ended up paying $30.05 for one box of cookies and that doesn't included the $4 in Rewards I was putting towards my purchase. The manager said that he would refund my money. HE DID NOT DO ANYTHiNG, and yes I have the receipt...
-
August 2023 by Grace B.
Stay away from this pharmacy unless you want to lose hours of your life. The longest lines and the slowest fulfillment that I have ever encountered at a pharmacy. You will routinely wait in line for 30 minutes only to get to the front and realize there is some "issue" with them fulfilling your order (even after being notified through their system that the order was ready). Transfers from another pharmacy (CVS) are a nightmare and they will blame any transfer issues on the other pharmacy. It takes DAYS. They will make you personally call the pharmacy to push the order through, and then claim they haven't received it. Then, because they "haven't received it", your order goes to the bottom of their queue!!! Rinse, repeat. A nightmare. Do yourself a favor and use another local pharmacy or the app Capsule that delivers.
-
June 2023 by Paul C.
I have been going off-and-on to Walgreen's Pharmacy on Beacon Street Newton for many years. In my opinion, it is among the worst pharmacies I have ever dealt with. Though the staff is very polite and friendly, the pharmacy is grossly understaffed. The pharmacy hours have been cut back substantially, leading me to believe that the corporation is not willing to offer sufficient monetary and benefit incentives to attract new employees (I acknowledge that there is a shortage in that field). The lines inside are very long in the pharmacy. Additionally, the phone system is terrible, allowing a caller only certain choices among reasons why you may be calling; for me, oftentimes, my reasons for calling, not being among the choices. I have to trick the system to to get someone to pick up the phone. On a few occasions, someone has picked up the phone and immediately hung up. I've had prescriptions that were called in from my primary care office that Walgreens claimed were never received (I can't verify that they are correct, but, my doctor's office has strongly suggested that the prescription orders were previously sent over there; my physicians office going out of their way to re-verify the fax number with me; informing me of the date and time the order was sent. Someone on a neighborhood, online service suggested another rWalgreen's that was located nearby, recently closed. One would have assumed the employees would have moved to this one, but, I have never verified that the other, nearby one, closed. FYI, I have only been going to the Beacon Street Newton facility because my health insurance plan disincentivizes me, if I was to go elsewhere.There are much better pharmacies to be had locally, including a smaller, more more-and-pop facility, where I go for my vaccinations. When my health insurance is up for renewal, I plan on making the switch from Walgreen's, because I believe my insurer has negotiated with another large pharmacy chain, for me to use that one. I wish it was the neighborhood chain, which has a facility in Newton Centre, and is opening one up in Newton Highlands, from what I understand.Stay away from Walgreen's, if you can, unless you are willing to put up with potentially, similar service!
-
January 2023 by J N.
Constantly understaffed, always a line at the pharmacy. Rest of the store is Ok, the pharmacy needs more help!
-
October 2022 by Rachael R.
This location is terribly understaffed. I went for a COVID shot and had an appointment for 4:30. I did not have a needle in my arm until 6. They had one line for script pick up and vaccines, and I waited in it for an hour. Once I got to the front, I checked in and they said I had to wait for the pharmacist to print the forms. 15 minutes later, I got the forms to fill out and then it took so much more time for me to be seen by the pharmacist. Pharmacist was pleasant but that is the only redeeming quality of this place.
-
July 2022 by Tina G.
The store is a mess. Online orders are not filled while they say they are ready. Pharmacy does not fill when ordering by phone. Long lines to pharmacy. They do not pick up the phone. I have been on hold to the pharmacy and cannot reach them for about 40 min. Even CVS refused to transfer a prescription from them because they are not reachable. Badly understaffed and not equipped to function.
-
July 2022 by Dan V.
The worst. Completely incompetent. Thye #1 company in the US that does not, and does everything possible to, not talk to it's customers. Support Kedyes Drugs in Auburndale. They deliver.
