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July 2024 by Jay Lee
I’ve been expecting my package to be delivered today. The tracking showed it arrived at this local post office at 6:30 AM. However, around 4:30 PM, I received a message stating that the package was available for pick-up. When I went to the post office and gave the tracking number to the staff, she didn’t look at the tracking number but instead asked for my home address. After providing my address, she said the package might still be out on the delivery truck and hadn’t returned yet. She mentioned that people usually get text notifications before the truck comes back. I knew this wasn’t the case, because there was no delivery attempt, so I told her that the tracking showed the package arrived at the post office in the early morning and was never out for delivery. I asked if she could please check in the back to see if it was there. She went to the back to check and later returned, saying it wasn’t there and I should come back tomorrow.
I told her my shipment was a high-value package and asked if it could possibly be stored somewhere else. She asked for my address again and went to the back. This time, she found the package. She came out and said next time I should tell them I’m in the other part of Newton, as this is West Newton post office and my package shouldn’t be here. I asked who I should speak to about this, as I had been home waiting for my package all day, only received a message saying it was ready for pick-up without any call. She then looked away and talked to her coworker before telling me to sign to receive the package.
She never checked my ID, despite my package being sent via certified shipping with $25k insurance. This unprofessional behavior and poor service attitude explain why this location gets so many bad reviews
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May 2024 by Roman A
Rudest employees this is the worst post office that’s around here. The absolute worst . Woman told me she suspects that I’m not sending a book and would not give me a book rate even though I was sending a book. I opened in front of her to prove to her it , was a book and left. What happened to friendly post workers. These people hate their life and their job .
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January 2024 by Fred
One teller with a lobby full of waiting customers.
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December 2023 by Soumiya khachabi
My name is Hada my neighbor he’s name haka my neighbor move out and switch he’s m ail to he’s new location he just called me saying he’s been receiving all my mails I m like what ? Yes the crew distributor of Newton post office doesn’t pay attention we’re he’s been sending my mail my neighbor said he just received my passport to d’orchestre location with my Newton adresse.This Newton post office in Washington street need all renovation of employees and hires people how pay attention ⛔️
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March 2023 by Mark P.
What an incompetent post office staff. The worst thing is that your mail is at their mercy and you can't do anything about it. Will be contacting the post master.
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March 2023 by Phoney Buster
In newtonville ! The Most unprofessional afro American woman manager was chastising an employee right in front of many of us customers .. she was ranting and raving until a customer saved the traumatized man who seemed abit slow from almost crying ??? I have seen this before. How do these managers get their jobs ? ? Terrible way to represent the u s post office . This place needs revamping . Seems to be out of control . Never go there again .. !!!!! Fire her ......Got to say went there again and this same manager was out front again speaking loudly at another teller ?? I spoke up and asked her to speak in a lower tone and more respectfully to her employee.! She hissed at me and left .. why does she treat post office employees like this.?? I heard from a local friend, there seems to be a big turnover with employees there she notices ?? I CAN SEE WHY !! Any manager who treats customers , hissing at me .. and important employees like she does everdently should be fired ..!!! wow !! This post office must be desperate !!!
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January 2023 by Emily B.
Woman at the counter is extremely rude and needs a new job clearly. I asked a simple question to get a PO Box and she berated me unnecessarily. Then she continued on her tirade as I left the store telling me I was a child in front of other customers. Wow. If you have anything to do else besides mailing a letter here you will be treated like a worthless person.
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December 2022 by Lucia Mayers
My package has just been sitting there since 3am yesterday. It’s 7pm the next day. This is ridiculous. I’m just gonna go pick it up tomorrow.
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December 2022 by Curt Burgess
Please fix Google so it doesn't say you are open untill 3 when you close at 2.
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March 2022 by Emily Flores
Terrible customer service, one of the employees opened up my package and was being harsh with what was inside when I chose the wrong type of box
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February 2022 by Flavia Silva
They are super nice,all the time.Everyone 5 stars.But it never open at the right time when a lady has (I forgot her name)to open.Another day I left at 8:00 am and was still closed.Today it’s already 7:42 and no body is here.And I am sure will be her the person responsible to open today.
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January 2022 by Dara C
The worst. I relied on them because they are the only post office that’s open after I get out of work. I typically find one particular employee there in the evening, and he behaves…..strangely.He asks lots of unnecessary questions, that no one at other locations bothers with when I drop off pre-labeled items.He told the customer in front of me that he could not use the “Address” section from a cardboard mailer he’d cut out/taped on to his package because, despite the fact it had 0 identifying information/branding, and just said “Address,” he (the employee) could “tell it’s from one of our mailers.” Huh? We were both confused.But worst of all, the minute I started using this office, my glass ornaments started arriving to customers broken. Never happened before.One out of every three shipments arrived shattered, and eventually I brought the stack of replacement/refund requests with photos of the shattered ornaments, PLUS my actual shipping materials, to Newtonville to ask what was up.No refund for my shipping costs, and the person I spoke to just suggested I come back the next time I had to wrap/ship one and let her do it. No thanks. I just started dropping packages off at the Watertown post office midday. Shockingly, not a shattered shipment since!Avoid Newtonville at all costs.
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November 2021 by Tom Frost
I put in request to forward mail as of 11/10/2021 and mail was delivered TODAY the 11/13/2021 why can’t someone of authority straiten out this post office. The past several years have been terrible.
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November 2021 by Marlene Woodley
I live in the area and I have no idea how anyone is this post office gets anything done when everyone in there acts like A BUNCH OF CHILDREN! It’s ridiculous they have to worst customer service and manager LISA needs to be let go.
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September 2021 by Sally Greenhouse
READ ZAZA BONI'S review , scroll down to it. Short. True.And that was 3 YEARS AGO. Still accurate.
