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August 2024 by Prankster
Went in there for passport renewal service, expecting the worst after reading all the negative reviews. Thankfully, I believe that they may be outdated because I was in an out in 15 minutes after being helped by Gary, who was awesome! I hope this was not just a one off and that anyone else who sees all the negative reviews also sees this one too!
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July 2024 by Andrew Feng
Shipping center won’t provide one strip of tape
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June 2024 by Julia G
It’s the slowest service. Every time I have to send something I feel like years coming by, as if eternity passes before it’s finally my chance to approach the counter. Worse then any location I’ve been to.
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April 2024 by Timothy Hartnett
Self-service machine has been “out of service” every Saturday for at least a year. The counter usually only has 1 person working, 2 if you’re lucky. Get ready to lose 30-45 mins of your life to mail even the most standard/basic envelope.
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March 2024 by molika10221
The black worker working there is rude and not able to explain the service to customer. How can a Newton which is a decent town hire a such low quality employee.
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March 2024 by Ash R
the staff is so SO SO rude that you have to do a double take
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February 2024 by limor grabow
Took a terrible passport picture, cut it so the face is not in the center. I hope it can be used. $15 down the drain.
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February 2024 by Tanawat RT
Black employees wearing glasses provide terrible service.You should fire people like this.
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December 2023 by kurt Broderick
Horrible experience. 30 min wait to mail a letter. 2 staff, one doing passports, one on break.
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October 2023 by Avi Heschel-Aronson
DO NOT USE THIS POST OFFICE!!! DO NOT MAIL CHECKS/IMPORTANT DOCUMENTS HERE. My mother’s mail was stolen from this office and her check was deposited into the theft’s account. The Police Department instructed her to NOT use to this Postal Office- as even just this morning several people had already reported such thefts from this very office. NOT okay. Be careful.
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September 2023 by Kevin Ramotar
The Only Guy In There And Can’t Help Anybody Do Anything, Let Alone Doesn’t Have “Tape” When It’s A USPS, Im Astonished At The Incompetence
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July 2023 by A B
The office lady for shipping was super nice. My negative experience came from passport services. The first time we were there, the agent (a guy) who didn’t let us sign our application (for our child) before mailing it, so after 4 months we get notified that we need to resubmit our application.So we went all the way there, this time it was a different lady. She did let us sign. However, after we left, she called us and told us that WE need to mail our application. Okay fine whatever I went back and bring my own envelop and stamps (she asks for two stamps). And when I got home, i read the letter myself it states very clear on the letter that it was actually her (acceptance agent) responsibility to send the new application. (Because it was the agent’s fault that the application didn’t went through. )All these back and forth could have been avoided in the beginning if the first agent there does his job right. Good thing we start our application early. Now we need to wait maybe another 4 months to see if there is any other surprises.
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July 2023 by Lisa M.
Wow what an awful person who was at the counter idk his name but he sure was a rude person, I took my item to return it and didn’t have a tape on my box this awful person who was at the counter would not seal my package and send it!! He said you need take it back tape it and bring it back or buy a tape to seal it. We’re talking about a piece of tape I wasn’t asking you to pay for my services just awful beyond words. He needs to be fired very rude man!!
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July 2023 by Nico Nico
This office used to have two of the nicest postal workers I've ever dealt with. Now it has two of the nastiest and most incompetent. Outrageous, given that we pay their wages.
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July 2023 by AASummerServices
A lot of bad experiences in the past but there’s a new woman, Debbie, she was very helpful and friendly and extremely efficient! Thanks Debbie!
