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April 2024 by Phoebe Foley
The staff is always very friendly and helpful.
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January 2024 by Jack C
Go to the Shaw's down the road instead of this dump. This place is run by absolute JERKS. Almost all of the young people have absolutely foul attitudes, terrible etiquette, or are as helpful as screen doors in a submarine. One kid made a massive scene because I put a pack of chicken thighs in a produce bag to prevent the liquid from getting all over my other groceries, even though he was able to litrially scan the barcode through the bag. He actually started to cry after I told him to calm down and stop giving me nasty attitude.The place is also messy and for some reason they have flies all over the produce in the middle of winter.
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December 2023 by Rachel Baron
Generally decent employees. Great store layout clean convenient location on public transportation lots of parking very handicap accessible. Very few handicap carts available. Limited stock compared to other stores I took my review more seriously because this business is professional enough to respond to the review by trying to make improvements. Sometimes my reviews tend to be satirical and ironic and not simple because a lot of business nowadays don't seem to particularly care about quality. I appreciate the response which was pleasant and professional. Believe me there are much more problematic locations than this one, this one is fine.
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September 2023 by Brad W.
Our family calls the Auburndale Star Market, "the Bodega". Not as a pejorative, but rather, we use it as an over-sized convenience store where you pick up things you missed in your weekly grocery shopping elsewhere, or an ingredient you need sooner than the weekly run. (Though there is occasionally a whiff of over-ripe something when coming in the front door.) What I did like is that for a time, they employed a number of challenged individuals, all very nice and helpful- and a positive way to give them opportunities. Props for that, though I have not seen them in recent years. The staff is middling- the high-school age kids at the checkouts are, well, high school kids, so I do not mark them down for cross-aisle banter. Usually very nice, some a bit awkward but hey, so were most of us. All good. (Small tip: Eggs go on TOP of the canned goods. I like scrambled but not that soon. Thank you.) The self-checkout does not offer an employee discount if you use it. I get why they exist but also do not need to be scolded by an early AI Bot, that electronic ex-spouse that resides in each. The staffer policing it could be put to better use at a staffed checkout or bagging groceries. The service desk is the worst. Rarely attended when you need them and a bit impatient telling you which aisle has what I need (after looking my self, playing "getting warmer/getting colder" for longer than is healthy. More often downright rude and dismissive. I ask little of them and by golly they meet that expectation. The glass-front cases in the frozen foods aisle (ice cream is a food group) are uniformly covered in frost and condensation inside. I suspect the overall store humidity is not controlled that well and may be cut back to save energy. But the condition requires customers to open the doors to see what they have, which lets in more humidity, frosts-over the product and creates a vicious cycle. It is not so much a store problem but is a feature at this point. This store had past glory and the brand as Star Market was our go-to growing up. Sure, it changed hands (Stars to Shaw's and back again, now under Albertson's I understand.) It is too bad, this could be so much more. The prices are higher than they need to be and the staffing is lower than it should be, current conditions accepted. The shelf-prices are often enough lower than the register price so one must stay on your toes. Issue is that when going there, we tend to be in a hurry, a quick stop, so any price adjustment needs a manager. If I cannot find one, but staff can, what does that say? We now shop for weekly groceries at MB in Waltham, where the staff is appropriately accessible, everyone is super-nice, starting kids of working age, recent and established immigrants get a good start and the prices are quite reasonable. The contrast to Star is why we switched for our weekly grocery run. I know supermarkets are a thin-margin business based on volume, but somehow MB pulls it off well.
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September 2023 by C Gracely
I like the floral department here. The arrangements are beautiful and sometimes better than what you find at a private florist. This store is clean and overall I like the layout for shopping. The shopping experience is good until you get to the registers. The cashiers always have to get permission from their managers to give $1.00 back in change (quarters) - not sure why they need permission to do such a simple task…
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September 2023 by Dee Quinz
Went to the women’s bathroom for my 4 year old to use it and we ended up leaving and not using it. I noticed the toilet paper had blood on it. Definitely some junkies sticking them selves in those bathrooms and cleaning the needles with the paper rolls. This is so disgusting and just worries me if a child goes in there and actually touches/uses the rolls. Two different rolls with blood on them, and it’s definitely blood!
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August 2023 by Catherine Grace
I like the floral department here. The arrangements are beautiful and sometimes better than what you find at a private florist. This store is clean and overall I like the layout for shopping. The shopping experience is good until you get to the registers. The cashiers always have to get permission from their managers to give $1.00 back in change (quarters) - not sure why they need permission to do such a simple task… They also coach their high school aged staff to stare at customers at the self-check out; while they put their produce on the scale at the register. They do this to ensure the customer is typing in the right four digit code on itemized produce. Please stop having your staff stare at customers at the self checkout. It’s awkward for the customer and somewhat incriminating.
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July 2023 by Kaustubh K.
This star market grocery store does not keep produce items up to date. I purchased two garden salads without looking at the expiry date. While checking out, didn't bother to get my receipt. When I got back home, I realized that the salads were expired by more than two days. I came back to return them within an hour. The store customer service personnel said no receipt no returns. I was surprised with this behavior. I was expecting that the store would be ashamed to keep expired food and would remedy the situation. Rather, they were willing to let customers go out the door unhappy for something that's worth 5 dollars or less. The kids who work at counters are amazing and kind hearted and hard working. But store management should understand that customer service is what will keep this stores doors open in the long term.
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July 2023 by Nadya Styczynski
They were low on stock on Monday evening, but still a good variety of quality produce and cheaper-than-average soda
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May 2023 by Ryan
Easy walk from the Marriott or any apartment/AirBnb nearby. Tons of options. Staff is friendly.
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May 2023 by Ryan Meda
Easy walk from the Marriott or any apartment/AirBnb nearby. Tons of options. Staff is friendly.
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April 2023 by Sylvia L.
This is a great store. Lots of organic fruits and veggies. Really great customer service. people here are nice. that counts for a lot in my book in this day and age.
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March 2023 by H J
This store is consistently the worst grocery shopping experience of all the stores in the area. Every time I’ve been here, more than half of my list is out of stock. How are they even in business when you can never complete a full grocery trip in one go? I’m so tired of having to make multiple trips for out of stock staples as simple as cabbage or green beans. Please go anywhere else is you’re trying to avoid some frustration.
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March 2023 by Barbara Lerner
Very clean with helpful employees. I am able to get what I need. However, not cheap.
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February 2023 by Freddi DiPonzio
this is usually one of my favorite grocery stores to shop at. Unfortunately, today, walked in, and there was pretty much no food on the shelves? No notice on the door either? Very disappointed in the management of the store today.
