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June 2024 by rachael maples
Not competent couldn’t even complete an exchange
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June 2024 by Subhan Azimzade
Great customer service friendly very helpful. Thank you Suki
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February 2024 by Migdalia
Poor customer service not enough experience in knowing their products for different tone skin not too friendly there was only a young African young girl she was friendly
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January 2024 by Marty
They sell defective items and then don’t fix the problem. Avoid Sephora
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November 2023 by Jasmine Prewitt
I walked in hoping to buy products to do a full face of makeup and that didn’t happen. I asked this one associate if they had Patrick TA products and she responded while having her back towards me, like she wasn’t bothered to talk to me at all. Then I see another associate stocking products so I asked her if she could help and instead she radioed if another person could help me as if stocking the shelves was more important than helping the other customers in the store. After waiting a while for someone to come help, I decided to go to the register but the person left as soon as I walked up to the counter. So I left and on my way out, the same associate that was stocking asked me if anyone helped me but she knew that the answer was no because I had been in her line of sight for the entire time I was in the store. Long story short, don’t come to this Sephora if you need help finding the right products for you
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November 2023 by Dorothea T.
Staff very friendly, but I'm very disappointed of the pedicure job. She didn't rub my feet until smooth, and she cut my nails uneven.
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June 2023 by Jessalyn N.
J Lex Salon is a great salon the employees are very kind and nice. When I did my hair it was done nice and fast. the make-up was so good I dorecommend the smoky eye look. Jessica had some food for everyone which was great.
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June 2023 by Hershey !!
Great Service, Staff are always willing to assist you. Overall a 5 star experience
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December 2022 by Tatiana Joyce
I booked a 60 min full face beauty service/make-up appointment 6 days in advance and got a call the morning of my appointment that their make-up artist called out sick. I completely understand that this staff member needed to take care of themselves and have no ill-will towards the staff, however the Sephora policy on staff cancellations is TRASH. They cancelled my appointment and just told me the two other stores that had some availability today (both being inconvenient locations for me). The staff could neither offer to assist me in re-booking or offer any kind of store discount. Their cancellation policy is: "appointments canceled or rescheduled less than 24 hours prior to the appointment time are subject to a cancellation fee of $20.00". They called me only 5 hours before my appointment and cancelled but if I was 15 minutes late I would've been charged. This was incredibly inconvenient and I think people should be aware that this could happen to them and throw off party-day plans.
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November 2022 by Chaya B.
The service in this store is like you are in a huge broken vending machine. Came in there to get a free birthday gift. Well used to be free. The store had run out of them, used the over used phrase " You have to go on line." Also it's a free gift with purchase. & as a bonus if you spend $500.00 I get $10.00 in earned bonus points. Oh boy! (excited voice). The "Service" is non-existent. A disconnect from "what can I help you with", to actually helping. In the middle of figuring out what I wanted to purchase the makeup artists says " I'm about to go on my break", I'll find someone else to finish with you.A second later a sales girl could point out products, but cannot apply them. When I thought I was finished, the product I wanted was discontinued in the store, and I'd have to go one line to purchase. Hey I'm investing my time too. Suggestion; Manager get the book "minding the store" teach your staff customer service. That's the thing, if you are young with no experience, you can't fake it. Sephora you lost two customers today. Meanwhile I took a detour left to MAC.
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October 2022 by Gedi Beats
Horrible experience my moms birthday present was stolen by Ubereats driver which Sephora uses for same day deliveries! At least I got a full refund smh
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August 2022 by Sara Pettersson
Came to Sephora to pick up a new bare minerals powder. On my way to the register I was looking at the moisturizers when one of the store associates came up to me and asked if I needed help. I let her know that I did not need help and she continues to let me know with the exact words “in your condition I’d be looking at which brands you should use” referring to me being 9 months pregnant. I told her I’m aware what I should be looking for as I’ve had the conversation with my providers and she said “that’s good and all but we’re trained on these products”. Just completely unsolicited comments when I said I didn’t need any help and rude remarks! A few minutes later she came up to me and said that the brand I was looking at is in fact ok to use when you’re “in my condition”. Horrible experience and made me feel so uncomfortable. If I wanted help with pregnancy safe skincare I would have asked, and describing it as “in your condition” was so distasteful.
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May 2022 by Carlos Linera
Emily was very helpful! I needed to buy make up for my 16 year old and the the heck do I know about make up? Lol thanks Emily!
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December 2021 by Jam
It 's the first time I 've been here and I won 't come back here anymore . Very poor customer service . The most offensive thing is the girls who were standing at the checkout talk witht you to depend on your clothes. She didn't even want to put in a package the goods that I bought a few pieces, and I asked for it for gifts, but they didn't pack it for me anyway!!!Natik mall Sephora store is better and amazing staff !
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August 2021 by Christina “Tina”
The Chestnuthill location is NEVER crowded and they almost always have what you are looking for. A Fenty fan myself (heyyyyyy RiRi) they are quick to show me new additions to the line, and how to do some of the trickier applications.Pre COVID, Laura was FANTASTIC for event makeup and I HIGHLY reccomend her when you have a big night out.
