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July 2024 by Ayush
Never had a worse experience in my life in any business I have been to! Went in to get my Toyota Camry for which there might be a leak in the muffler - to be checked. When I asked Paul where the leak was and tried to follow him - he started yelling to get out of his shop and using the F word - since he thought I didnt trust him. This abuse of customer and unprofessional language doesnt make you an asset in the community and certainly not as a car repair professional!
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May 2024 by Sarah Leff
Paul is awesome! Always timely and fair!
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October 2023 by Gary C.
Be aware of this shop...... The owner is not an honest nor a friendly guy (he may sound friendly). He is there to rip you off. He charged me $220 for a part that was only $35. He charged me part and labor for work he didn't even do (I found that out later after I took my car to a different shop for another repair). He would charge me for parts on the invoice that I didn't request him to do. When I pointed out those weren't part of the repair, then he got upset and started screaming. I also had to go there 3 times for a repair that a qualified shop would have done right on the first time. I got ripped off twice there. Save your time, money, and aggravation, just go somewhere honest. There are other shops in Newton that are honest.
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September 2023 by David Reznik
Horrible service, horrible communication, horrible time management.
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September 2023 by Sandy Wells
Been going here for years. Honest, reasonable rates. Highly recommended.
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October 2022 by Samarith Srey
Traveled from out of town and had my brake pad light on. Called Paul to see if they were open over the weekend. They weren’t but he asked me what was going on. When I told him, he gave me good and honest advice vs pushing for business.
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September 2022 by Dana Schneider
Fantastic. Quick, quality and honest
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September 2022 by Diane Elmeus
The only mechanic me and my family go to.
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July 2022 by Jenna G.
I brought my car to Paul since he was local and I needed my car checked asap. I had brought my car to Nissan in Norwood numerous times and was told my suspension was in good condition however, after taking it to Paul he informed me I needed a whole new suspension on my 2014 Nissan Altima and it was going to cost me $2,000 and he used KYB part etc., he told me he would give me part numbers and numerous times how he was a good guy not trying to rip me off, which should have tipped me off cause good people don't say they are they just are. So after speaking I decided to go forward with the repairs my own fault I should have gotten a written estimate prior to repairs not just a verbal agreement and I should have checked the parts myself but I didn't. Fast forward to a couple days later when I pick my car up I am then informed he didn't need to fix a couple parts in the rear suspension however, the price was still the same yes odd but then I was informed he damaged my rear passenger side door while he had it up on the lift and when damaged I mean smashed completely needed to be completely replaced however, instead of calling me to inform me he damaged MY vehicle he took it upon himself to call a junkyard and put a door that was damaged and had no child lock which I use to keep my 4-year-old form attempting to open the door I informed him but due to it being the holiday weekend he made it as no big deal I will fix it after the holiday and cover expenses, agh yeah you damaged it. I just paid and left at this point one more thing would just tip my stress level to max and I just wanted to get out of there. I called him on that Wednesday s after the 4th since it was a holiday weekend and most places were closed to inform him when I go over bumps Im hearing a clunking noise which I didn't even hear before I fixed my suspension he told me he was swamped could I bring it on Monday I agreed and his mechanic took a drive with me and told me that noise is normal because it's a new stuff suspension yeah I don't think so but I brought my car to my auto body guy who had done some body work a while back and he had a mechanic of his check the door to make sure nothing else was damaged. He informed me if this guy is going to do the body work this is what needs to be done so it's done right. I spoke with the owner Paul before having his auto guy touch my car as to what I required as far as him painting my car door. He was compliant and agreed until I informed him that if while he had my vehicle and if anything else happens before you fix, order a part etc. Call me first he informed me he didn't with my door because it was 4th of July weekend he was busy and then said how he got sick after the 4th which I don't understand how you getting sick a week after or even days after had an effect but ok first call should have been to me the owner not a junk yard. He told me he would give me the parts numbers and then said he wasn't giving me anything, raised his voice Im not trying to get over on anyone in fact I think he said I was. I don't know how a paying customer is trying to get over on him. You pay for something to get fixed you want the job done just like you wanted the money when the job was complete. To sum it up I paid him for a crappy suspension job which is loud over bumps and I was informed could be the bushings weren't changed. So now I am still dealing with my cars suspension and after Paul the owner yelling at me and telling me to shut up right this great guy lol I wouldn't let him "fix" anything on my car. True colors always shine through and when confronted with his scammer ways he exploded. He charged me $419.17 each to be exact for for KYB front quick struts. Retail they don't even go for $200 so he charged me double what he paid which I paid for my door he damaged myself in the long run. When I asked him to show me the invoice to what he paid he told me to "shut the hell up" and "this is what you do bring your car to shops" agh yes I
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July 2022 by Joani Concannon
It was my first time to leave the car to Paul and Team. I dropped by without an appointment. Discussed the issue and we spoke of the various level of the issue plus estimates to resolve. Dropped the car in at 8am the next day ..picked up at 3pm. It was super service and I will be back as a client.
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June 2022 by Cory Bell
Great guy and thorough. Told me what needed to be done and what could wait, then showed me the broken parts after they were removed. They were quick too. I trust Paul and his crew with my Volvo.
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February 2022 by Beatriz C.
Great place! Friendly and honest! They fixed my wipers in a blink! Will definitely bring my Audi back
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October 2021 by Brian B
I’ve used Paul’s shop numerous times over the years and will continue to. I’ve tried all the chain stores over the years (Midas, Sullivan Tire, NTB etc) and they can’t hold a candle to Paul’s professionalism and quality of work.I actually used to work in the automotive sector which is how I learned of Paul’s shop and I love his business model. His business model is essentially that he uses all high end genuine parts like you would get at a car dealership, but his labor rate is much lower than that of a car dealership. I know for a fact he would never buy a part from say an Autozone or Advance Auto, he gets all his parts from the same distributors the car dealerships use.So long story short, if you want high end dealership quality work at a lower price point than you would pay at a dealer then Paul is your guy, especially when it comes to high end European and Japanese cars. But if you’re one of those people who are just looking for a cheap fix with low quality Made In China parts from Autozone then take it to the gas station up the street.Services: Steering/Suspension
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September 2021 by SideWinder
Was on a trip and needed new brakes on the benz. Could not have asked for better customer service. The job was done with Zimmerman and mercedes parts. Even saved some money over the dealer.
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June 2021 by Wazir Gray
Always fast and great work, John is a great guy and never overcharges and always fixes the problems, often does more than what you needed such a great guy he's often booked solid proof of that. Highly recommend.
