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October 2023 by Craig Hardimon
I called Newton Decorative Hardware looking for a part for an Emek lock. The gentleman on the phone said while he couldn’t be sure he had the exact item, he said come on in and he’d find me something that would work. When I got to the shop, the same gentleman found the part I was looking for in a box of spares, handed it to me, and sent me on my way without charging me a cent.While I doubt they can give away items for free on a regular basis, this type of treatment shows a level of customer service rarely seen any more.I will definitely shop at Newton Decorative Hardware in the future!
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September 2023 by Ruth F.
I was so pleased with the service. The sales woman, Susan, I think, help me get organized and assess my needs on the hardware required for my new kitchen. We also ordered something special in funky, which is the highlight of my kitchen.
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February 2023 by Tricia C.
I went into this store the other day to look for drawer pulls. I was the only person in the store and from the minute I stepped in the woman, Sue, clearly didn't have an interest in assisting me. She must have been able to sniff out that I didn't have deep pockets but I do have the means to buy quality and smart design when it's warranted. Rude is the best way to describe her. And now I see that several other people have had the same experience. I would suggest to anyone whether you have the dollars to spend or not - spend your money on kind and friendly local businesses. Not this one.
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February 2023 by Judy W.
The products were were nice but as soon as Susan realized I was not going to spend a lot of money she had a bad attitude and didn't want to give me the time of day. She was also particularly annoyed when I didn't like her suggestions. I would never go back there.
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April 2022 by Laura Weinstein
Rich was absolutely fantastic! From start to finish, he was thorough, patient, thoughtful, and detail oriented. I called the store with what I thought was a fairly straightforward question and Rich took the time to ask more details and point me in the right direction. He wasn’t rushed and was incredibly knowledgeable. I had previously gone to another door company and found them to be condescending and dismissive. Not so with Rich! Fantastic customer service and committed to his customers. Great quality and variety, too. Highly recommend!
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July 2021 by Valarie M.
What a great little store!!! But, they have everything you could possibly need or want. I came in to find door knobs for my new doors. They helped me find exactly what I wanted. Very knowledgeable and helpful. I definitely will be back to pick out kitchen hardware. Shop local and shop small.
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April 2021 by Harry Morrison
Quick service even when walking up and asking for something and not ordering online. They have a simple yet great setup for these times.
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March 2021 by Andrea S.
Wonderful customer service! We needed to pick out cabinet hardware for our house. As I am not a trade professional I felt very overwhelmed. Susan was absolutely wonderful to work with! She took the time to understand our budget and offered lots of guidance along the way.
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August 2019 by Margaret D.
Wonderful inventory and expert personal service! This is a unique shop where we found exactly what we were looking for!
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July 2019 by Carol Mungovan
Have been several times and love this store and the employees who work here! Susan is wonderful, super easy to work with, and has a great eye for hardware! I have also worked with Rich and he offers creative solutions to problems you have - whether it be new construction or retro-fitting old. Mark is an excellent locksmith and was able to key all the locks in my home to one single key in a morning!
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November 2018 by Amy Zuckerman
Rich was great! Highly recommend them!
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October 2018 by Julius Starkman
Very knowledgeable and helpful
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April 2018 by Roxanne G.
I went there 1 month ago because I had a very nice experience with a gentleman who was very helpful. I went back there today to follow up on making a decision on which hardware to order and had a totally different, rather upsetting experience. I walked in, no one looked up from their phone or their computer. After a minute or two, the woman, Sue I believe asked if she could help me. She showed me a few items, then ran into someone in the store she knew, starting talking with him, then started helping him pick out something, while I stood there waiting for her to continue helping me. After a few minutes she acknowledged I was standing there and I said, "I do have a few more questions". She resumed helping me from where we left off for about one minute, then went back to talking with this person and again picking out things for him. It was so obviously rude, I couldn't believe it!! Maybe she figured because I couldn't spend $18 on one cabinet pull, I may have not been worth serving as a customer? Who knows, who cares. Picked up my cabinet and walked out, letting her know her behavior was very unkind in the least. I will never return there or recommend them to anyone
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March 2018 by Nora W.
I came to Newton Decorative because my usual hardware spot was closed for renovation. I needed kitchen cabinet hardware for a full renovation and when I went in to look around nobody seemed interested in helping. I was told to take a look around, and when I did have some questions was told "they have a really good website you should take a look online" I came to your showroom for the answers otherwise I would have went online. Not helpful do not waste your time.
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January 2018 by Ray D.
I found Newton Decorative after several frustrating experiences online and at another local store. I needed to choose hardware for kitchen cabinets and wanted input from someone knowledgeable to make sure that I was ordering the right sizes. Susan, the owner, was wonderful to work with from start to finish. She is friendly and responsive. Her prices are competitive and the service is amazing.
