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February 2024 by Phillip Page
Just watch out on the bill before you fishing paying your bill they add some fees that should not be on the bill to Jack up the prices “so called miscellaneous fees” no reason for those charges AT ALL !?
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February 2024 by Dan N
Always awesome, thank you!
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January 2024 by Edward Gardner
Marcus and Nate are always fantastic.
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October 2023 by Laurie Probstein
Nate and Marcus are a great team providing amazing service and communication at a low cost saving me thousands of dollars.They work long hours to produce great results. Thank you!
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June 2023 by Nick C.
Just got an oil change, they charged me 78$ for 4.6quarts of Valvoline Advanced full synthetic motor oil (38$ product), didn't bother to rotate my tires ( listed as included) ... 104$ oil change?!
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June 2023 by Tammy Hegarty
I highly recommend Monro Service on Boylston. Nate took the time to help me understand my options and was very patient to answer my many questions. The service was performed swiftly and our family will definitely return for future needs. 5-star service and support!
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March 2023 by Skinless P.
Con artists and thieves... Typical corporation only care about bottom line , not the customer or employee
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March 2023 by Mary Collins
Do yourself a favor and have your vehicle serviced at another shop One with honest staff who earns your business. As a previous business owner myself, I would rate Monro with "Bad Business Practices". The manager Nate is rude refusing to stand behind his work costing me over $2,000.00K. And corporate personal who take the complaint are very disrespectful. When the corpate manager finally called me back he hang up on me! Comparing market prices for parts and labor Monros are high offering little or no warrant. They come across consumed with meeting shop production goals and making bonus then providing services the customer really needs. Check out their postings on indeed.
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February 2023 by Yifeng Peng
Extremely helpful! My accord ~79k miles had a problem with catalytic convert that needs to be replaced. I went to a mechanic shop nearby, they quoted me 2 k to fix it. Then I went to Monro Autho Service, the Manager immediately informed me that per environmental law the catalytic convert has a separate warranty normally up to 80k miles,and that I should go to dealership to have it replaced for free right away. Went the dealership, at first they pretended they didn't know anything about the cat warranty and wanted to charge me the full price for the parts and labor, until I pointed out they are not being honest, then they eventually backed off. Knowledge is power! Thanks to Monro Auto Service, I got my catalytic convert replaced for free. So big thanks to your integrity and professionalism!Highly recommend.
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February 2023 by Jeffrey Jasperse
Nate is very knowledgeable about mechanics and the electrical control systems, and good at debugging issues, he is also easy to work with. This time January 2023 we bought tires for my wife's car and he did better than Costco, with superior attention to me while working with other customers. I will return to Monroe because of Nate.
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September 2022 by Don Benfer
Nate of monroe is great! we were in route from ny and had a big rear shock probelm, and desperate to find help. He was very accomodating, and went our of his way , at the last minute, to "save the day" . Efficient, professional and supportive of cusotmers needs. highly recommmend this service!
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August 2022 by Clark Gourgue, Jr.
An excellent experience! I brought my 2007 Audi A6 in to have the AC checked because we were in a tough heatwave this summer. Nate was very helpful and even attempted to save some money by exhausting all options. It turned out to be a failed AC compressor. Nate worked diligently to source a great quality replacement compressor and belt, installed them and tested once completed. I was back in business the next day. I was able to fight the hottest summer we’ve had in ages! The whole process was easy and they contacted me to keep me up to date along the way. I will definitely come back again for all my regular maintenance as well!
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July 2022 by bethany hector
Worst service I’ve ever had. Was following up from a terrible brake job done by this location from a few months prior and the manager was rude and combative. I was led to believe I was getting a full brake service, but apparently they only did half, yet still charged me full price. Said he wasn’t sure how long it’d be to look at my car despite only one other vehicle in the garage. Will never go here again and I won’t let anyone I know go here either.
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July 2022 by Mr Harvey
Sincerely appreciate Nate and Marcus fitting in my vehicle last minute for an oil change. Quick and professional service.
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May 2022 by Haim Duek
Came in with a flat tire. Very friendly front office. Clear concise and told me upfront how long it would take. Worked with my fleet management without a hitch. Measured the tire and order the right brand.. Over delivered and called me within 45 minutes to tell me the job is done.In today day an age where good people are hard the come by he is a keeper.The mechanic was also pleasant and explained the tire pressure sensor .I will definitely come back again for oil changes. They right next to the dunkin donuts so you can get nice ice coffee and wait.Highly recommended.
