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August 2025 by Eugene C. Beasley
If you want a laugh and inspiration definitely visit these guys. Tyler & Olivia are great. Very insightful :-)
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August 2024 by Brandon Skolnick
I came in to purchase an outfit for a date and was not disappointed! Ian in specific was extremely helpful at helping me pick out clothes and demonstrated to me which colors worked better with others aswell as which clothes may be better suited for my dimensions. I had a very pleasant experience and recommend Ian.
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June 2024 by Ivy Chu
Not sure to blame the store or the website system - I ordered 2 items for store pick up and got the pick up notice soon afterwards. First, it took them so long to locate my order and there’s only 1 item in the bag. The staff simply apologized saying they were still waiting for the other item to ship…so I brought that item home and eagerly waiting. It’s been so long so I went to check online and my other order says canceled for no reason. It’s still in stock so I’m not sure what’s wrong just very time consuming for a simple order!
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November 2022 by Julia Brau
I've been shopping at this Madewell for about a year now as I live nearby and love their clothing. Today I went in to look for a blazer and pants for a conference I'm going to in less than a week. Their associate, Marissa, was AMAZING. As I was trying things on, she gave her honest opinion about all the clothing combinations and was quick to provide me with other options. I found a pair of pants that was perfect except that they were too long. She suggested a petite and that she could order them online. When we figured out they were sold out online, she called multiple stores until she found one that had them in stock. From there, she was able to ship them to me overnight for free. Not to mention, I got a decent discount and a free candle for being a star status member. Thanks Marissa! Your attention to detail and persistence did not go unnoticed! :)
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July 2021 by Leah Freeman
I bought a necklace and tried to return it less than 24 hours later and even though the necklace wasn’t damaged the packaging was cut with scissors very CLEANLY (it’s considered damaged) and now I have to deal with a $40 necklace that I have no idea what to do with because I couldn’t try it on in store. The manager was super unhelpful and rude and made me never want to shop at that stupid place again.
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July 2021 by Sarah Freeman
A necklace that was purchased less than a day ago would not be accepted for a return because the packaging was a little bit bent. The necklace is in perfect condition and needed to be returned because it did not fit properly. Management was rude and unhelpful. I will never be shopping here again.
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July 2021 by Mia Coleman
Great store with great customer service…. People that return damaged goods and don’t get a refund shouldn’t be surprised!
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November 2017 by Thida K.
Horrible customer service. Only shows attention to Caucasian individuals. Won't even turn their heads to say hello if you are of another race. More than 4 people work I the store and they all suck when it comes to customer service. All stuck up b***hes, no one even shops in the store anyways. Online has way better customer service and merchandise. Thanks for nothing Madewell at Chestnut Hill Mall...
