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February 2024 by Rachel Murphy
Overall, while Green Ocean may be great for owners, they are not good to tenants.As a tenant, I did not have a positive experience with Green Ocean. Workers entered our unit without 24 hours notice as well as brokers showing up with interested tenants without notice. When they performed maintenance, they damaged personal belongings, painted on a mirror, broke our dishwasher, and destroyed a garden. One summer they only mowed once, despite repeated requests and the grass growing very tall. In the winter they didn't regularly salt the sidewalk during icy weather. They didn't show up for a maintenance appointment, informed us the next day it was due to illness but didn't take the time to inform us the day of, despite having called us to confirm the day before. As people who work from home, this was disruptive and disrespectful. They also changed the locks but never gave us a full set of keys.Communication about renewal was poor. They cold-called me 4 months into our lease demanding we tell them immediately if we wanted to renew in 7 months. Then while I was working to figure out roommate situation, they posted the apartment before I gave an answer, despite telling me they could give me two weeks. When we asked for move-out instructions in the summer (for an August 31 move out) they refused and waited until August 3rd to inform us that they require professional cleaning.Upon move out, it was a long process to get our security deposit back as they tried to charge us for other tenants trash, even though we gave them advanced knowledge of the trash that had been dumped earlier in the week. It took over the required 30 days to return our full security deposit due to this disorganization.I cannot recommend Boston renters rent through this company.
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January 2024 by Rachel M.
As a tenant, I did not have a positive experience with Green Ocean. At first I was hopeful, because when we went to sign the lease they were communicative and attentive. Then as soon as we signed the lease that pretty much stopped. Workers entered our unit without 24 hours notice as well as brokers showing up with interested tenants without notice. When they performed maintenance, they damaged personal belongings, painted on a mirror, broke our dishwasher (in response to a complaint that we saw a mouse. They they did fix the dishwasher after we submitted another request), and destroyed a garden. One summer they only mowed once, despite repeated requests and the grass growing very tall. In the winter they didn't regularly salt the sidewalk during icy weather. They didn't show up for a maintenance appointment, informed us the next day it was due to illness but didn't take the time to inform us the day of, despite having called us to confirm the day before. As people who work from home, this was disruptive and disrespectful. They also changed the locks but never gave us a full set of keys. Communication about renewal was poor. They cold-called me 4 months into our lease demanding we tell them immediately if we wanted to renew in 7 months. Then while I was working to figure out roommate situation, they posted the apartment before I gave an answer, despite telling me they could give me two weeks. When we asked for move-out instructions in the summer (for an August 31 move out) they refused and waited until August 3rd to inform us that they require professional cleaning. Upon move out, it was a long process to get our security deposit back as they tried to charge us for other tenants trash, even though we gave them advanced knowledge of the trash that had been dumped earlier in the week. They also tried to charge us for using the shared trash barrels and it took multiple calls and emails to sort out that they didn't know how many barrels the building has and weren't appropriately familiar with the property. It took over the required 30 days to return our full security deposit due to this disorganization. They charge a bogus $30/month "benefits package" and overall give the feeling that they're out to take all of your money they can. Workers are generally polite when you speak to them on the phone, but they are hard to get ahold of. I cannot recommend Boston renters rent through this company.
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January 2024 by Kyle Smith
Our firm helps clients to purchase investment property. Many times our buyers are remote and need assistance in all things related to the management of the property - all of which Green Ocean Property Management (GOPM) can adeptly and efficiently help our clients with. It is always a pleasure to be able to refer GOPM to clients in the need of their services. TY GOPM!
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January 2024 by Xing wen
I appreciate the friendliness of the staff! They were really helpful during my stay in Boston
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October 2023 by J C.
This was the absolute worst experience I have ever had with any management company or landlord. All of the positive reviews that are written are probably employees/pseudonyms because there is no way that someone has had a good experience working with this company. I moved into one of their apartments, and right from the start I knew it would be a bad experience. We moved into an apartment with an active gas leak, and while the fire department was able to turn off the gas right away, it took weeks of constantly calling before someone from management finally dealt with the problem and replaced the stove. On top of that, the apartment was completely infested with cockroaches. When we asked for something to be done about the issue, we were told we needed to 'prove' an infestation with pictures. Hundreds of pictures of cockroaches on my camera roll later, and still no help from management (besides rude emails telling us that we should make sure the apartment is clean and free of cardboard, rather than dealing with the root of the issue). After months of being patient and constantly asking for the problem to be dealt with, we finally had to move out because nothing was being done to help us, and the apartment was extremely unsanitary. Not to mention the broken washer/dryer, fallen power lines behind the building, broken fire alarms that were never fixed, and rats everywhere. All of these issues could have been dealt with by the management company, but their neglect and failure to care about their tenants was evident, and nothing was ever fixed. I am so grateful to no longer be living in one of their apartments and having to communicate with the rude and condescending employees, and I hope that this deters anyone else from ever applying for one of these apartments, because I guarantee an absolutely horrible experience.
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September 2023 by Sam S.
Don't ever rent a property managed by Green Ocean property management. You will be sorry if you do. When I first moved in, they were responding to every service request I was filing. Few months later, everything stopped. Everytime I would submit a service request, their response would be that it was working before, and they will send you steps on how to fix it or they would give you the options to send you a handyman at $95/hour. They always tell you that the owner didn't approve the service request and that would be a lie. I was able to meet the owner as the townhouse I was renting go sold and owner had to come and clear the basement. I was able to meet him and asked why he denied all these requests. His response was that he was never contacted about these requests and it was all a lie from GreenOcean. Washing machine wasn't getting any water inside, they refused to come. Ice maker in fridge stopped working, they refused to come. Garbage disposal stopped working, they refused to come. Mice were found in basement, they told me make sure your house is clean. They are after making money and they don't care about anything else. Worst thing is during inspection upon vacating the premises. They will try to deduct anything they could possibly deduct. Thank God the new owners were nice and told them not to deduct anything as they were going to renovate the house. Windows were not very well isolated and leaking a cold drift in the winter so I used some tape to cover the edges. They wanted to deduct money from some residual taping on the window. My advise to you, if you are not a handyman, don't rent a property managed by GreenOcean. They only come and fix a leak. Anything beside a leak, they won't come.
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August 2023 by Brenda P.
If you come across any owner that uses this company to manage their property! RUN AWAY !! Do not rent from them it's your worst nightmare! Any reviews you read here that are bad are 100% true! This company has 0 empathy for tenants. They charge fees that are outrageous! Charges of 295$ just to sign a lease "Yes you heard a lease...Plus a 28.05 a month fee for some benefit package crap is what I call it..They are rude when you call them and never have any answers for you! And have all these rules and policies you need to go by if not you will be penalized .They also have people go into your home to do repairs without notice!! Please save yourself the stress! look elsewhere to rent!!!!!!!!!
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August 2023 by Phuc Y.
So far, so bad. Every time I turn around they're whispering ridiculous rules in my ear as they pick my pocket for another fee. I haven't even moved in yet and I'm out more than $500 on top of the first and last month's rent and security deposit. And due to their unreasonable move-in rules, I have to pay movers an additional $300. That might not seem like a lot to you, but I'm a broke-azz college student. I need to change my major and get a degree in criminal enterprise to deal with this company. Their call center is only authorized to apologize ... surprised they don't charge by the minute for an apology service.
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July 2023 by Analeigh Paz
Good landlords. Very helpful when i need
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July 2023 by bibi martinez
As an agent I love working with Green Ocean, they provide an amazing service. Are quickly responded and are there to answer any questions or concerns that I may have.
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July 2023 by Amit Patel
Very personal attention Jarrett took me through the whole thing and got me set up. I would highly recommend him and ocean Property to anyone who comes to Boston.
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July 2023 by Ando Bagdasarian
Great company to work with. The owners a phenomenal person and I look forward to doing more deals with them.
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July 2023 by Drew Frayer
A very shady property management company that has had to be educated on tenant rights laws multiple times.
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June 2023 by jp motos
Good ?
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June 2023 by Avies Felix
Great Place and Excellent Ambience
