Ferguson Bath, Kitchen & Lighting Gallery in Newton offers a mix of exquisite products and personalized service, making it a go-to destination for renovations and home design. Customers have praised the knowledgeable and friendly staff, including Matt Pickett, Jason, Jack Bacon, and Taylor, for their ability to provide guidance through the overwhelming selection of products. Many clients have noted that working with these professionals eased their renovation anxieties and helped them make informed choices. However, some reviews also mention challenges with customer service, particularly regarding appointment scheduling and communication. Customers expressed frustration over unreturned calls and delays but highlighted that certain staff members, like Timothy Pesa and Taylor, went above and beyond to resolve issues and offer assistance. Despite some service-related hiccups, the overall sentiment reflects an appreciation for the quality of products available and the expertise of the staff. Visitors to the showroom can expect a wide range of options along with a commitment to helping them navigate their home improvement projects with care and attention.
I was having difficulty finding shower fixtures for my bathroom. I went to the Ferguson Showroom in Newton and spoke with Betsy. She was able to find everything I needed and was so helpful in getting it ordered! I definitely will be shopping there again!
August 2021
Very helpful and knowledgeable staff. Great selection of facets. No pressure. Great experience !
April 2021
Good for residential piping, dont have much bigger stuff for commercial
