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February 2024 by Juan Enriquez
Endless waits to reach pharmacy. Long in person lines. Very hard to navigate app. Now on 18th minute of endless adds to get prescription thatvr2quires talking to pharmacy.
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February 2024 by Brian Runyon
WARNING to anyone who is considering going to this CVS the owner has customers cars towed. I went into the CVS to the pharmacy and had to wait 30 minutes for the pharmacy, but when I left the store my car was gone and had been towed. The owner gets a kick back from the tow company and they will charge you almost $300 in cash to get your car back! BE WARNED!!
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February 2024 by Rebecca Walsh
The people here are working their tails off, but it is always a mess. Not enough people. CVS, as a company, has taken on too much. There is a problem every time I go there and I have good prescription insurance, but have to use CVS. Wish I had a choice.
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February 2024 by Mia Rosen
I came here 3 times to pick up one medication after Receiving a text that it was ready. The first time the whole pharmacy was closed for lunch, the second there was a problem with my insurance (despite being told it was ready) and the third I came and it was still not ready, I am now here wait 20min for a medication that was supposed to be ready 24 hours ago. It’s just a mess here and employees don’t seem happy to be here.
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February 2024 by vincenzo valenzi
Rich health hypermarket and various annexes. Surprising an Italian on holiday
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February 2024 by N T
999 Watertown st. pharmacy is being sabotaged by their current unprofessional management. Time-sensitive prescriptions are not refilled in a timely manner - they always have a new excuse to fail their customers : claiming to be understaffed, medicine out of stock -no warning given, changing automatic refills without any notice etc.The woman who claimed to be their current pharmacy manager is either an imposter or just lacks relevant education and/or experience to be in this role (she was not wearing a name tag to confirm her identity when I talked to her. Is that not a minimal requirement for a professional working with sensitive personal patient data?? Even worse- was not able to produce any coherent answers to my questions). It’s a pity this pharmacy is being badly mismanaged at this location.
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February 2024 by Helena Thornley
I am a physician and I was trying to speak to a pharmacist. I gave up waiting on hold after 1 hour and 15 minutes. This is completely unacceptable.
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January 2024 by Bruce R.
Terrible pharmacy just like every other CVS in the area. I've used them all and you can be on hold for 45 minutes to an hour or stop in and wait 45 minutes in line to find out if a prescription is ready. The app is no help either and often gets it wrong. Many times there are only 2-3 people working there. These issues are not the pharmacists' fault however, it is that CVS underpays pharmacists and under staffs their locations. Three times I have received authorizations from my insurance company via snail mail while CVS tells me they're still waiting for approval from my insurance. When they double check, they all of a sudden have it. It's really pathetic!
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January 2024 by Casandra Federico
On hold for 45 minutes they don't answer the phone!
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January 2024 by Kathryn O'Brien
Was on hold for the pharmacy for 25 + mi hated and they never answered the phone.
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January 2024 by Alexander Heywood
Absolutely horrible, drove 30 min for a vaccine. Checked in successfully on the app when I arrived and then at the pharmacy section they said they don’t have the vaccine anymore and have to cancel my appointment. Organizational nightmare
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January 2024 by Mia M.
AVOID THIS PHARMACY AT ALL COSTS!! Don't send your Rxs here. The pharmacy staff is HORRIBLE. They won't add any controlled prescriptions to their system when they get sent by your doctor.. which means you'll have to call or go in to ask them to fill it. Thing is- they REFUSE to answer the phone. I have literally been on hold for over an hour and driven to the Pharmacy while on hold to find no one in line. If they do answer the phone, it will be to tell you that there is a long wait... Then they will put you back on hold before you can say anything. Also, they constantly say that they are overwhelmed because of a holiday. But they always seem to have a holiday that they are referencing, whichever is closest to that day. It is the worst pharmacy by far that I have been to in New England. From the supporting staff to the main pharmacist- NO ONE is going to give you good customer service. All of them look overworked and annoyed, and you are going to leave feeling like you wasted a ton of your time unnecessarily just to be given bad customer service. And heavens forbid you ask for them to ring up a single item in addition to your medication when you check out... After you've been waiting 45 minutes to an hour to get your prescription... You will be told that they can't be bothered to ring up anything other than your prescription because they're so busy. Are you kidding me?? Tip for your employees: find a new job or get better at your current one. West Newton deserves better.
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November 2023 by Cat
They do struggle with staffing but I like the location and big parking lot. Sometimes they have really good deals on groceries. Most of the inventory is overpriced.
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November 2023 by Michael
Save yourself the time. Go the extra few minutes to a different pharmacy.Inside there is a constant turnover of staff. Staff are often standing around gossiping about patients and laughing while the phone rings unanswered and long lines persist. At least one person in line usually has an issue and is angry because staff are under trained and don't know how to use the system or input insurance. Expect to wait more than 10 minutes just to talk to pharmacist and another 20 to get your prescription filled. Then another 10 to wait in line to pick it up. Even when the CVS app messages you that the prescription is filled, staff will argue with you that it isn't until you force them to check. I've had this happen multiple times and seen it occur to multiple others.I've waited on hold when calling this pharmacy for more than 25 minutes trying to get a prescription transferred to another CVS only to have staff deny that they can transfer prescriptions and then hang up on me. This is primarily because they are unwilling to take 5 seconds to look up a store number and are under trained. I've verified with two other CVS locations that they can transfer prescriptions out and are very likely under trained.Trust me, this isn't the experience you want. Save yourself the time. Go the extra few minutes to a different pharmacy.
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November 2023 by AJ Agarwal
Horrible pharmacy with over worked (sometimes rude) staff.