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January 2024 by John M.
Terrible. They won't even tell you when they run out of Prescriptions, When you call, they will leave a recording saying it's being processed. I'm on 3 days of being Processed. Not good. Then they Finally admitted they screwed up. Yet they still continue to operate this way.
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December 2023 by Katherine Greeley
The pharmacy is horrific. Poor service. Unprofessional. Rude. Long wait times. The rest of the store is always half empty and poorly stocked.
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October 2023 by Marcy D.
Every time we speak to a pharmacist at this location, they are short with us and rude. I don't usually write reviews, but maybe they will learn from this to be more patient.
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June 2023 by kat s.
I normally go to cvs in Newtonville. Bright clean and stocked ...but had to come here for a script and omg-so filthy. The doors are broken and don't open electronically-the rug was disgusting and totally stained, and the store was messy. Im surprised corporate can't clean up this location. The positive was the pharmacy filled my script super fast and the tech that checked me out was very friendly and helpful. Needs a total makeover
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December 2022 by Robert H.
I would give no stars if possible. Called CVS in NewtonCenter, MA and received a recording that they have Covid test kits and that your insurance pays for them. Went in and was told I have to go on line first because there is a waiting list or submit the bill to my insurance. There have a 10 foot section full of test kits in front of the pharmacy. I wanted the test kit immediately and have Medicare so I did not even know how to submit it to Medicare for payment. They got me to pay $22.95 for two tests which is probably why they have this policy because they know you want it when you walk in. The absolute worst drug store chain in the country. Would never spend a penny there unless I have to. Prices are 35%-50% too high on all products and when they they offer a discount there usually is no product left on the shelf.
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November 2022 by Ryan M.
This place is a mess. Shelves are barely stocked and pharmacy doesn't have inventory of even basic antibiotics, but they'll still accept the script so you can come in and be disappointed! Just terrible.
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July 2022 by Margot D.
CVS really could make something of this location now that Walgreens isn't across the street, and if the store could shout out to corporate, it would definitely scream "remodel me NOW". It just looks old, needs a serious cleaning and brighter lighting. Inventory issues cannot all be attributed to Covid when other CVS locations have the same items, right? I came in for 4 items and left with 1!!!
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July 2022 by Dawn D.
if you enjoy being frustrated and spoken to in a condescending manner, this is your store! I am appalled by the treatment I received by the pharmacy staff. its astonishing that this cvs has not garnered the attention of corporate. Horrible, rude, and inefficient.
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January 2022 by Caroline C.
I bought a bag of chips the other day. I couldn't decide which flavor to purchase. Someone working assisted me greatly. The chips were delicious. Thank you for quality service. I will be returning for more chips. Yea
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September 2021 by Gt79mit81 H.
Do not go to this CVS. The checkout service is terrible. I recently criticized them because the cashiers do not know how to use Apple Pay. Now they have self checkout but today that was broken. The CVSs on Route 9 in Newton Highlands and Route 9 in Chestnut Hill are 5 Star stores. But this CVS is terrible. Today I was so frustrated I left my items on the broken self checkout machine and walked out of the store.
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August 2021 by Google user
Horrible customer service and gives hard time with cvs coupons.
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March 2021 by Polly Y.
Honestly one of the worst CVS locations. It's pricier than other locations (even compared to Brookline!), and the staff are overall terrible. Definitely had a few positive interactions, but the overall customer service is just terrible...Location is convenient being in Newton centre, but I do not recommend coming to this location. At this point, even the Walgreens down the street would be a better option.
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March 2021 by Ami
Horrible customer service and gives hard time with cvs coupons.
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October 2020 by Amy
Horrible customer service and gives hard time with cvs coupons.
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August 2020 by Bear D.
I am disable and I was using my two canes and didn't want to walk all the way around because I just wanted some change and there were also a bunch of people just standing around its covid19 and this store is small so I do not want to be that close to people. The woman at the cashier gave me a nasty attitude insisting that I go around I was like you do see that I have these canes right I don't want to walk all the way around past these people [ there was another cashier serving them ] I would just like some change and she was just being very nasty on some sort of power trip I didn't get her name or I would write it right here. But she has long brown curly hair and an accent is a very nasty inconsiderate person. Next time be observant and a lot more respectful or don't work in customer service.