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September 2024 by Jackson Humphreys
I just bought a made to measure suit and was extremely pleased with the whole process. Tatyana G. made sure no detail was left unaddressed. Now that they have my measurements I will be a repeat customer!
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August 2024 by Ria Hickey
Love Brooks Brothers at Chestnut Hill! Just bought a summer shirt, will return in August for the Fall shirts & sweaters.
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July 2024 by Stephen Davis
Service was great....waiting on a suit...I'll let you know.
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February 2024 by B X
Rude customer service. When my bf tried on a blue suit which I was very satisfied, we were discussing about buying it, a salesman came out and asked us if we don’t need these clothes he will sell to someone else. We were a little bit annoyed about his tone and attitude so we immediately put down these clothes and left the shop. Yes, we tried 4 suits as we wanted to figure out the true size, but this is not the reason you treated us not nicely.
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January 2024 by Rizwan Jagani
Connie and Silva at Brooks Brothers in Chestnut Hill Mall truly exemplify professionalism, showcasing impeccable attention to detail, style, and an unwavering commitment to the customer experience. Having been a loyal Brooks customer for over 15 years, their exceptional service during the bustling rush before New Year's stood out remarkably. Amidst the chaos, these two partners seamlessly managed various customer situations, going above and beyond. Connie and Silva took the extra mile, diligently searching online for styles and ensuring customer delight. Brooks Brothers' quality is not what it once stood for but its customer service remains outstanding and with dedicated professionals like Colleen and Silva, my loyalty is only strengthened.
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November 2023 by A B
Natalia provided excellent service. She is amazing!
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October 2023 by Roz M
Natalia provided excellent service. She is amazing!
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September 2023 by Terry Owens
Brook brothers is my favorite store
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September 2023 by John Cataldo
Courteous attentive very professional !
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October 2022 by Bill S.
I've been a brooks brothers client for over 60 years. After they closed the Boston Berkeley I went elsewhere. Recently I went to get 2 pairs of pants. Very bad experience! When they came in I was measured by a Taylor. Came to pick them up and they were 8 to 10 inches too long. Returned them for credit. Ordered 1 different pair. Same story. Too long after alterations. I asked to have them shipped to me after new alterations. She would not ship them. I asked to return them for a credit or refund.I was told that they wouldn't give a refund because they were altered. I left them and will never go back! And you shouldn't eather
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October 2022 by James Galvin
Tatyana G. is incredible and her service impeccable. She came in on her first day off after many days of work – – insisted on coming in – – so that I could have last minute, unanticipated alterations before my wedding. She is talented and reliable and works selflessly to provide for patrons of this location. Bravo! Thank you so much!
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September 2022 by scarlet ryane
I know BB was in bankruptcy but why are they responding by offering so little to women? They used to have the best button-down and elegant t-shirt selection so that you could revitalize your suits every season. And the sweaters, nothing was so perfect for a casual yet prim look at work. Now, the color choice and designs are so spare, I've found nothing. I've checked the web site several times over the past year year before going into the store and so far in the past 12 months have seen nothing to bring me in. I even went to the outlet in Assembly Row hoping there would be something you wouldn't see online and found nothing. I've switched to Foxcroft for non-irons.
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September 2022 by Chris M.
I had to wait for help when I walked into the store. I suppose I had to just wait my turn. I was looking for a white shirt, winter coat and gloves. I just ended up with a white shirt. I was looking for winter cloths and notices that their inventory was limited. It looked like they had items on their website which were not in the store. Even their tie selection looked limited.I always get my cloths at Brooks Brothers because I have never has problem with any of their cloths and I know what I am going to get. There was plenty of parking since the store is located in a mall.
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June 2022 by Eliot S.
I went to exchange a shirt that was never opened for a wider neck and they could not find a history for this shirt I got as a gift and would not exchange it. Brooks Bros used to be very good on customer service but not now.
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May 2022 by S Bobby Gerjarusak
Connie and Mike too care of us. Connie suggested that we brought our son in to try the suits rather than buying them online. She was right. Mike fitted our son and it was perfect. The service here was second to none. We bought 2 suits and applied for Brooks Brothers credit card. It's like buy one get one free!
