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March 2024 by Suzanne Tannenbaum
My family has been going to Boston Ski & Tennis for years. I bought my boots and skis from them and my children rent their gear every year. Most recently I had Ryan work on my boots to fix some issues I was having after a season of skiing in them. He was super knowledgeable, professional, and perfected the customization. I would 100% recommend custom boot purchases/fittings with him.
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February 2024 by Megan Huyett
I had a great ski boot fitting experience with Sean! He was very thorough, patient and knowledgeable.
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February 2024 by Adam Berman
Very happy with their boot service. Bought new boots this year after my old ones (from 15 years ago) started causing pain. I worked with Sean and Sam. They spent a lot of time with me over a few visits and helped stretch/ modify an area to fit my ankle best and relieve pressure. Extremely grateful for their expertise and help. They were extremely patient and knowledgeable throughout the boot fitting and optimization process.
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February 2024 by Lori Alper
I purchased a new pair of alpine ski boots from Boston Ski + Tennis last year and worked with Ryan. He was patient, took measurements and spent time determining what type of boot would be best. After skiing a few times I went back to Ryan to have the boots refitted- there were several spots that were uncomfortable. He spent time refitting the boots. This year, after skiing a few more times, I headed back again and worked with Ryan to tweak the boots. Ryan spent 2 hours with me and really worked with me to make sure I was happy with the boots. He ended up refitting the boots again in areas that were bothering my feet. He truly went above and beyond and provided an unbelievable boot fitting experience. All the boot fitters seemed to really have a tremendous amount of knowledge (I was there for 2 hours and was able to see them in action!). I highly recommend Boston Ski + Tennis if you're looking for custom fit ski boots.
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February 2024 by jdonovan
I worked with Will (one of the tennis specialists) for a couple of recent purchases He has a ton of great knowledge about racquets & tennis shoes, especially the fit differences between brands. Highly recommended if you want to get the right gear at a decent price for tennis.
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February 2024 by Jonathan L.
Truly terrible service and always with an attitude. If you want someone to tell you what they think you want and question every decision that you've come to after riding for a while. Then this is the place for you.
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February 2024 by Jason Cohen
I had a boot-fitting appointment with Sean (Shawn?) yesterday because my boot has been causing some compression injuries to my big toe. He went through a thorough, step-by-step analysis of the issue and potential solutions, from small modifications to my shell and liner to a custom insole. What I most appreciated was that he didn’t try to upsell me immediately on the most expensive solution, but rather suggested to try one thing at a time. The entire staff seems very knowledgeable and always very friendly. Boston Ski & Tennis has become my go-to store for ski equipment and service - I wouldn’t go anywhere else.
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February 2024 by Alex Sanchez
I am compelled to share my recent experience with Boston Ski + Tennis, where I sought a performance tune-up for my skis at the cost of $125. Regrettably, the service fell short of expectations. The skis were returned with messy wax residue on the sides, not befitting the high standards promised for the price paid.Upon noticing the oversight, I politely requested the excess wax be removed, only to encounter an abrupt and snappy response from the front desk staff. Moments later, a large gentleman from the back room emerged, handling my skis with unnecessary force as he placed them on the counter. The lack of basic civility in our interaction was stark; he departed with a huff, dismissing my thanks without a word.This interaction was not just unprofessional but also indicative of the lack of customer service acumen at this establishment—a sentiment echoed in previous reviews I had optimistically chosen to overlook.For those considering Boston Ski + Tennis for their ski servicing needs, I advise you to proceed with caution. The premium price does not equate to premium service, and the customer care is significantly lacking. There are many service providers who value their customers and deliver on their promises—my advice is to seek out these establishments instead.
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February 2024 by Maile Naylor
Both my husband and I have had incredible experiences with the ski boot fitting services at Boston Ski & Tennis. The staff listened to and addressed our concerns and was extremely knowledgable and patient, taking the time and care to ensure an absolutely wonderful service experience. In addition, the depth of inventory allowed both of us to try multiple boots to ensure we could compare across brands and models. I have a particularly hard to fit size and Marc went above and beyond to help me. I would highly recommend their custom ski boot fitting service.
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February 2024 by Jonah Tillman
DO NOT RECOMMEND. They screwed up my bindings (each ski had a different level of biding) and caused them to pop out and resulted in my dislocating my shoulder.
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February 2024 by Ned Regina
I've been leasing ski & snowboard gear for my family here for years. The fitting process is always efficient and smooth and the return process is super quick. I wouldn't really think of going anywhere else. This year I decided to buy my gear while still renting for my kids. I got a great deal on a skis/boots/poles package and the boot fitting was super thorough. Now I've got the most comfortable boots I've ever had. Unfortunately, a few weeks after we picked up our gear, my son sustained an injury (on his bike) that will prevent him from snowboarding this season. Since he's the primary snow sports enthusiast in our family, that meant that none of us were going to go this season. I emailed BS&T asking if there was any way to get some money back if I brought my rentals back early. I quickly received a very empathic response stating that while there was no official policy for this, they'd figure out some way to help me out. I returned my rentals and they gave me a credit for the majority of my rental fee that I'll be able to use next season. The thoughtfulness and flexibility of the people at BS&T has made this unfortunate situation a little bit better. Many thanks to Mike C. and all of the other folks there. I'll always get my ski & snowboard gear there.
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February 2024 by David M
one of the WORST customer services experiences I’ve ever had an any establishment. Period. Went to rent skis for my son and went through the whole process which took significant time. The person fitting my son told us that it would be $177 for the used skis for the season. When we went to check out an older blonde woman said they didn’t have that package and only had new ski packages which were $277. She then said if we wanted the cheaper ski package we should have come in november in a rude and condescending tone. We inquired if they would honor the used ski price and she abruptly said “I’m not going to argue with you” as if we were being argumentative which was not the case at all and then walked away angrily. In addition while we were discussing whether we wanted to spend the extra $100 on this package she says “hurry up and make a decision already, we are trying to close.” An hour before closing. I mean are you kidding me??? She was so insanely rude and obnoxious. No way did we rent from them and will NEVER EVER return to the Newton location (where it happened) or any location for that matter. Do not go here unless you are ok being treated like garbage.
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February 2024 by Alex Peselman
I have been in BST many time in 2023 purchasing tennis and ski equipment for my self and kids. They have a great selection or skis and clothes, the staff is knowledgeable and the boot fitting my daughter recently had was excellent!
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January 2024 by Bella V.
Helpful and kind staff! A little pricey but well worth it. My ski rentals are in great condition and I will be going here forever probably.
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January 2024 by Keem H.
My experience with the ski & tennis store was outrageously disappointing. Their service is marked by blatant dishonesty, attempting to push ill-fitting skis with deceitful sales pitches. The staff's lack of knowledge and honesty in customer service is evident, and they adamantly refuse returns. This place is not just overpriced; it's a haven for dishonest practices and disrespect towards customers. My recommendation: steer clear of this establishment, unless you enjoy being subjected to exorbitant prices, deceitful service, and outright disrespect.
