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August 2018 by Matt McCarrell
I got a call from them saying they denied what they thought was a fraudulent order. Stephanie had taken the time to find my phone number and then call me to let me know. Instead of the criminals being able to use my card for days or weeks until I noticed they only managed 4 fraudulent charges and the card was quickly canceled. If they take the time to help me out and I'm not even a customer then they are the tops in my book.
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February 2018 by Chani Caplan
Great customer service. Shipped right away! Customer service agent was friendly and pleasant!
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September 2017 by Betty S.
I'm recommending Birch Baby for the incredible Customer Service! I called concerned over the size for a Balance Bike. Customer Service suggested a more appropriate bike and processed the order for me insuring that my grandson would receive it two days before his birthday. They followed up with a personal email along with a Tracking number. Within dollars comparable to Amazon. Would much rather support Small Business where ever I'm able! WOW! I'm impressed. Next Gift will definitely be purchased from here.
