-
August 2024 by Anne Waters
Quality of furniture is excellent and sales rep Denise was very pleasant and helpful. However, I found some other staff members there to be incredibly rude. I have seen this comment in other reviews. Not sure I feel comfortable going to the store again.
-
August 2024 by Kelli Morrow
Denise B. is great! She is really got what we were looking for esthetically, and found us great pieces. She was very flexible about giving us multiple quotes and making sure we were happy with the look and that it fit into our budget. On top of that, she is also super fun to work with. I highly recommend shopping at this store and if you’re going to her location working with her!
-
August 2024 by L
Had a great selection of sofas and sectionals, but sadly, felt like the fabric options were less than impressive. Would've loved to make our purchase here with the knowledgable staff and management that took their time to help us identify what we were really looking for, but we just couldn't get past the fabric options.
-
May 2024 by Aveva Mack
We really enjoyed our trip to Bassett Furniture. Our Design Consultant, Denise, was incredibly helpful and thoughtful as we looked for the perfect sofa to match our current set and space. We are so grateful to Denise and cannot wait to enjoy our new furniture.
-
May 2024 by Deb Hicks
Ramona was a tremendous help during and after the process - bought our couch in Newton store
-
March 2024 by Tamie Endow
Denise was awesome. She took the time to help us with every step of our purchase. Highly recommend!
-
February 2024 by Pat Clem
Working with Janice was great! We came in to purchase a chair and she put together a design for our room that enhanced the pieces that we already had. She quickly understood our likes and dislikes in color and fabric and was able to show us exactly what would complement our room.A very enjoyable experience!
-
February 2024 by F D
Design consultant Janice at Chestnut Hill is so helpful and friendly. Would highly recommend!
-
February 2024 by Holly Joe
I highly recommend Denise Belair; her level of customer service goes above and beyond and she always seems to be available in the years we have worked together. Denise's expertise with fabrics and knowledge of the furniture is exceptional.
-
December 2023 by Sam A.
Shelley (sp?) was so helpful in choosing what we needed for a new home. Unfortunately Bassett doesn’t seem to have a location in Chicago anymore so we weren’t able to order in store just online (so I don’t think she is getting credit for the sale), so I at least wanted to annotate how much she and Michaela helped while we were in today.
-
October 2023 by John Charles
We purchased 14 different items from Bassett ranging from side tables, carpets, couch, dresser, bed. We had a very bad experience with items arriving late, damaged and incomplete. It's been approximately 3 years and almost all of the furniture is now worn out and some has already had to be thrown away because it just hasn't lasted under normal use. There are only two adults using everything so I would have expected a much longer life given the price they charge for things. I would avoid this company for a number of reasons.
-
July 2023 by Bob DeMaria
Absolutely the worst! Poor quality, terrible customer service, and crooked financing options. Find some place else that is in your budget, and you will be happier you did.
-
December 2022 by Leanna Devinney
Janice Is an incredible designer! So efficient but also customizes to your preferences while sharing her expertise. Great quality, have been a Bassett customer for years.
-
July 2022 by Jen M.
After less than a year, I've had to have a technician out to restuff the cushions and pillows and my sectional is rarely sat on. You can feel the frame when you sit between the seats, the materials are just junk. The upholstery is pretty but not worth the thousands of dollars I spent. My salesperson should have called out the construction and encouraged me to test out a regular sofa -- vs a sectional -- but she never said anything. I only have a 3-seater so there was no reason to get the sectional, I just liked the arm better. I should have followed my instinct and bought a vintage sofa and reupholstered it. The quality is just not there in how furniture is built today. And, PS - when I finally called Bassett to complain about the "sit," I was one month past my one year warranty so I'm stuck with this sofa now. WATCH THE CLOCK!
-
May 2022 by Purnendu Sharma
Worst customer ethics and policy. They tried to deliver fully assembled head board of king size bed with glue sealed legs with supported planks (restricts the turning) which they cannot take to stairs because stairs have turns. They said it’s no fit and took the bed back. They have no option for supporting or refund fully. They have a restocking fees for items which they were unsuccessful in delivery because of their faults in pre-assemble design. They customer service advise us to keep it in garage, I hope they don’t sleep in garage. I will suggest there are much better options for buying furnitures with good Support and ethics.
