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July 2023 by Can V.
Andrew is an incredible guy. He went above and beyond to help me with my 1999 Audi A4. Having an old European car, I am used to having lots of surprise issues when I'm on the road away from my home mechanic. I live in NYC but am frequently traveling to the north shore of Massachusetts.I came in to State Automotive because my rear suspension was making some squeaks and I wanted to repair it if possible. During the inspection, which was incredibly thorough and documented VERY well, they found a control arm issue which was critical for safety. The squeak issue is actually not a safety issue and I would need to find the part from a third party as it isn't made anymore and getting it pulled at a scrap yard is not a good idea. Andrew couldn't find the part anywhere and I learned this is a common issue on these older Audi cars. The repair to the control arm was done quickly and at a very good price - especially considering the extra consideration Andrew gave to the issue. He gave me a lot of helpful information on how to address additional issues (or not) and was honest about the Car's prognosis. Lastly- worth mentioning that Andrew and his team provide fantastic documentation: a breakdown of all the car issues, photos of the key problems, and a print out for the missing parts needed to repair.If I keep the car and it need more service while I'm in MA, Andrew and his team will be my first stop. Highly recommended.
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February 2023 by Oceana Ren R.
My son bought a cool, all black Toyota Forerunner last year. He drove it to Florida and back, installed a lift kit on it, added an LED light bar, a grille guard, and other off-road accessories. This truck was a prize, until it stopped running. Since I've taken my Landrover here, I knew exactly where to take the Forerunner. Just like a dealership, I received a full breakdown of the repairs with costs and a timeline. I was relieved that they were able to split the repairs into two phases. Unfortunately, the truck needed a lot of safety-related repairs and I'm thankful my son was able to make it home from Florida. It feels so great to gift it back to him today, because I know he will be driving a safe vehicle for the rest of the winter - plus I get my Range Rover back! Andrew and the whole crew are always friendly, polite, honest and genuine. You don't find that everywhere.
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January 2023 by W. B.
I had a great first experience as a client of State Automotive. From my initial phone call and conversation with Andrew, to the warm greeting that I received from Dana, and staff, I can't say enough great things about State Automotive. I was in search of MotorVac Carbon Clean service for our car's fuel injection system, and I found that equipment, technology, and service at State Automotive. The State Automotive Team were kind, consummate professionals to interact with, and they did an exceptional job servicing our car. As has been the case, for the past 20 years that we have had the MotorVac Carbon Clean service performed on our cars (usually, at about 60,000 miles), the difference in our car's performance, following the service, was beyond noteworthy, and represented a very subtantial improvement in our car's performance. I highly recommend State Automotive and their MotorVac Carbon Clean service. PS: I should add, having waited in the Waiting Room of State Automotive, while our car was serviced, I had a chance to observe the longtime, personal relationships that the State Automotive Team maintains with their customers, all of whom are loyal, and on a first name basis; that experience said more, and meant more than any advertising.
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January 2023 by W. C.
I had a great first experience as a client of State Automotive. From my initial phone call and conversation with Andrew, to the warm greeting that I received from Dana, and staff, I can't say enough great things about State Automotive.I was in search of MotorVac Carbon Clean service for our car's fuel injection system, and I found that equipment, technology, and service at State Automotive. The State Automotive Team were kind, consummate professionals to interact with, and they did an exceptional job servicing our car.As has been the case, for the past 20 years that we have had the MotorVac Carbon Clean service performed on our cars (usually, at about 60,000 miles), the difference in our car's performance, following the service, was beyond noteworthy, and represented a very subtantial improvement in our car's performance.I highly recommend State Automotive and their MotorVac Carbon Clean service.PS: I should add, having waited in the Waiting Room of State Automotive, while our car was serviced, I had a chance to observe the longtime, personal relationships that the State Automotive Team maintains with their customers, all of whom are loyal, and on a first name basis; that experience said more, and meant more than any advertising.
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September 2022 by Alec O.
I wish I could give this place 0 stars!! First of all I needed my transmission leak fixed and new tires that I already paid for to be put on and the starting issue fixed. It took them 15 mins to fix the starting issue.. it was a fuse... it took them 3 months to fix my transmission leak!! They did not keep me updated I had to call them to see what the hell was going on. On top of that Andy said it would be $100 to put the tires on and take the old ones off.. and then charged me $80 to get rid of the old tires that I wanted to get rid of my self because I know a guy that would have taken them. So 3 months to fix all these issues and charged me $1,300 to do it. Without giving me a price before doing the work. Something that should have costed $600 was doubled the price and he kept it for 3 months! And his attitude about it is disgusting. Says he's too busy to get back to me. A paying customer!! The icing on the cake. I get the truck back and now to drive it I have to put it in neutral instead of drive... when I brought this up to him he said they didn't touch the shifter. Ok so who did? Mickey Mouse? This place has the worst customer service and I will never in a million years recommend anybody go here. He will keep your vehicle forever and not give you the decency of a call to let you know what's going on! Very dissatisfied with this place and reporting to the BBB. Andrew your professionalism is disgusting and you're a fraud!
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June 2020 by Anita G.
I love this auto shop. Andy (the owner) is so friendly and Responsive. I like the way they send you photos of the repair they are doing and they are generally very quick.
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June 2019 by Lia A.
State Automotive provides reliable and convenient service. I have been a loyal customer for four years and I've always appreciated the thorough feedback and quick turnaround time. Andrew and Dana and the team truly care about their customers, and I have always felt confident in following their advice about servicing my vehicle. I would recommend State Automotive to anyone seeking an honest and trustworthy car repair/sale experience.
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January 2019 by Monica L.
I had my car inspected last fall and the staff was professional and courteous. Today I stopped by and needed help putting air in my tires so that my tire pressure sensors would reset. Sarah immediately offered to help and got me back on the road in less than 5 minutes. Great people, clean shop, comfy waiting area and attentive staff.
